ZyXEL Communications AES-100 manual Chapter Troubleshooting, Adsl LEDs, Data Transmission

Page 63

AES-100 User’s Guide

Chapter 11

Troubleshooting

This chapter covers potential problems and possible remedies. After each problem description, some steps are provided to help you diagnose and solve the problem.

11.1ADSL LED(s)

An ADSL LED is not on.

Table 11-1 Troubleshooting the ADSL LED(s)

STEPS

CORRECTIVE ACTION

 

 

1Unplug the phone wire coming from the USER port of the AES-100 and connect the user’s ADSL modem or router directly to the USER port of the AES-100 using a different telephone wire.

If the LED turns on, check for a problem with the building’s phone wire.

2Make sure the ADSL port is enabled (refer to the section on enabling ADSL ports ).

3If the LED remains off, contact the distributor.

11.2Data Transmission

The ADSL LED is on, but data can not be transmitted.

 

Table 11-2 Troubleshooting Data Transmission

 

 

STEPS

CORRECTIVE ACTION

 

 

1

Unplug the phone wire coming from the USER port of the AES-100 and connect the user’s ADSL modem

 

or router directly to the USER port of the AES-100 using a different telephone wire.

 

If data can be transmitted, check for a problem with the building’s phone wire.

 

 

2

Check to see that the VPI/VCI settings in the user’s ADSL modem or router match those in the AES-100

 

(refer to the Default Settings in the ADSL Configuration chapter of this User’s Guide). Also make sure

 

that it is using RFC-1483 encapsulation, bridge mode and LLC- based multiplexing.

 

 

3

Make sure that the device type of the AES-100’s IP address is set to bridge (refer to the Setting IP

 

Address section).

 

 

4

Check the VLAN configuration of the AES-100 (refer to the Bridge Configuration chapter).

 

 

5

Ping the AES-100 from the user’s computer.

 

 

6

If you cannot ping, connect the ADSL modem or router to another AES-100 ADSL port.

 

If the ADSL modem or router works with a different port, then there may be a problem with the port user’s

 

original port. Contact the distributor.

 

 

7

If using a different port does not work, try a different ADSL modem or router with the original port.

 

 

Troubleshooting

11-1

Page 62 Page 64
Image 63
Page 62 Page 64
Contents AES-100 Copyright ZyXEL Limited Warranty Interference Statements and Warnings Customer Support Table of Contents Table of Contents Vii Viii Table of Contents List of Figures 11-4 Preface Chapter Getting to Know the AES-100 FeaturesProtocol MTU Application BenefitsScalable Platform for Future Expansion Physical SpecificationsISP Application Compact Design for Limited SpaceDimensions Page Front Panel Additional Installation RequirementsChapter Hardware Overview Unpacking the AES-100Console Port Front Panel PortsFront Panel LEDs Rear Panel Adsl Port ConnectionsConnecting the Power Cord to the AES-100 and a Power Source Chapter Software Configuration Command Line InterfaceConsole Connection Version Command Command StructureSystem Commands Uptime CommandConfig Save Command Restart CommandPasswd Command Config Print CommandPage Adsl Standards Chapter Adsl ConfigurationConfigured Vs. Actual Speed Default SettingsAdsl Commands Disable Port CommandDisable Ports Command Enable Port Command Enable Ports CommandLinedata Command Lineinfo Command Lineperf Command List Port Command Linerate CommandList Ports Command Set Port CommandSet Ports Command Show Ports Command Show Port CommandStatus Command Mbps Ethernet Port ConfigurationEthernet Commands Set Duplex CommandMbps Ethernet Port Configuration Port-Based Vlan Chapter Bridge ConfigurationDefault Settings of Port-Based Vlan Bridge Port NumbersFilterage Command Bridge CommandsDevice Command Filter CommandPortfilter Command Port-Based Vlan CommandsFlush Command Info CommandBridge Bridge portfilter 2 1 Bridge portfilter 3 1 Example of Modified Vlan Port Example of Modified Vlan Settings Setting the IP Address Chapter IP ConfigurationConfig Command General IP CommandsStatistics Command Ping CommandPage Chapter Remote Management Management by TelnetSnmp Management Snmp Access Configuration Snmp Access Read/Write CommandSupported MIBs Snmp Access List Command Snmp Trap ConfigurationSnmp Access Delete command Snmp Access Flush CommandAES-100 User’s Guide Trap List Command Trap Add CommandTrap Delete Command Trap Flush CommandPage Chapter Configuration Backup/Restore Configuration Files of the AES-100Control Files Used In Tftp Operation Configuration Restore Configuration BackupProcess, used only in restoration Page Chapter Firmware Upload BOOTP/TFTP Firmware Update of the AES-100BOOTP/TFTP Server Input MAC Database Edit Dialog Transfer control files and firmware file to the AES-100 Tftp Firmware Update on the AES-100Page Chapter Troubleshooting Adsl LEDsData Transmission Configured Settings Adsl LEDs turn On and OffData Rate Password Remote ServerSnmp Telnet Troubleshooting TelnetIndex Rear Panel Connections Terminal Emulation
Top Page Image Contents