Compaq 3000 Series manual Troubleshooting During Start, Troubleshooting Guide UPS Start

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6-2Compaq 3000 Series UPS Operation and Reference Guide

Troubleshooting During Start

If problems occur when starting the Compaq 3000 Series UPS models, select the appropriate symptom for possible causes and actions suggested.

Symptom

UPS will not start

Table 6-1

Troubleshooting Guide (UPS Start)

	Possible Cause		Suggested Action
	No utility power		Check power at the utility power
			receptacle or contact a qualified
			electrician.

UPS power cord disconnected

UPS input circuit breaker open

Connect the power cord.

Press the circuit breaker button to reset. If the breaker trips repeatedly, contact an authorized service provider. (high models only)

LED 5 is red (Site Wiring Fault)

LED 10 is red (Battery Service)

Utility power receptacle ungrounded or no ground wire in UPS power cord

Line and neutral wires reversed in utility power receptacle or in UPS power cord

Battery voltage is low because the UPS has been out-of-service for a long period

The UPS was powered on with the Sleep mode disabled, draining the batteries

Contact a qualified electrician to correct the condition.

For units factory-configured for 208V, the Site Wiring Fault function has been disabled. If reconfiguring a 230V unit to operate at 208V, the Site Wiring Fault function must be manually disabled.

(high models only)

Allow the UPS to charge the batteries for 24 hours. Initiate a self-test: if LED 10 does not turn off, replace the batteries.

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Contents

3000SeriesUPS Page Contents Installation Iv Compaq 3000 Series UPS Operation and Reference GuideAppendix a Appendix C Vi Compaq 3000 Series UPS Operation and Reference GuideAbout This Guide Text ConventionsSymbols on Equipment Symbols in TextViii Compaq 3000 Series UPS Operation and Reference Guide Precautions About This GuideGetting Help Rack StabilityCompaq 3000 Series UPS Operation and Reference Guide Compaq Technical Support Compaq Website Compaq Authorized ResellerOverview Series UPS Models Compaq 3000 Series UPS ModelsFront Panels 2Compaq 3000 Series UPS Operation and Reference GuideRear Panels Overview4Compaq 3000 Series UPS Operation and Reference Guide Communications port Standard UPS Features 6Compaq 3000 Series UPS Operation and Reference GuidePower Management Software Communications PortHardware Option Cards Compaq Power Management Software8Compaq 3000 Series UPS Operation and Reference Guide Compaq Multi-Server UPS Card Compaq Scalable UPS CardCompaq SNMP-EN Internal Adapter Remote Emergency Power Off Repo Port10Compaq 3000 Series UPS Operation and Reference Guide Pre-Failure Battery Warranty $25,000 Computer Load Protection GuaranteeWarranties Installation Items not supplied with the UPS kit Installation RequirementsItems supplied with the UPS kit Installation Before Starting the UPSRack Mounting the UPS Connecting to the Communications Port Connecting the Remote Emergency Power OffRemoving the connector block Checking the Battery Recharge Date Label Starting the UPSConnecting the UPS to Utility Power Connecting Devices to the UPSPowering up the UPS Front panel LED display and controlsCompleting the Installation Check the front panel LED displayPlacing the UPS in Operate mode Installation is Now CompleteOperation Configure Mode Standby ModeOperate Mode Modes of OperationFront Panel Controls Sleep ModeOperation 4Compaq 3000 Series UPS Operation and Reference Guide Front Panel LEDs Standby and Operate Modes Front Panel IndicatorsAC Input LEDs Battery Charge LEDs Site Wiring Fault LEDBattery Service LED Communication LED Load Level LEDsOn LED Overcurrent Protection Overcurrent ProtectionPlacing the UPS in Operate Mode Returning to Standby Mode Standby mode controlsInitiating a Self-test Audio Alarm Conditions Audio AlarmSilencing an Audio Alarm 12Compaq 3000 Series UPS Operation and Reference GuideOperation Configuration Placing the UPS in Configure Mode Configure mode controls On LED LED On buttonConfiguration Parameters and their LED Indicators ConfigurationConfiguration Parameters/LED Indicators ExplanationConfiguration Parameters/LED Indicators Changing Configuration Parameters Optimizing Battery Life By Matching the Utility Voltage Nominal Configuration Operating Ranges VAC North America and Japanese Models Operating Ranges VAC All High Voltage ModelsBattery Maintenance 2Compaq 3000 Series Operation and Reference Guide Battery Maintenance When to Replace BatteriesCharging Batteries Replacing Batteries Pre-Failure Battery WarrantyObtaining New Batteries 4Compaq 3000 Series Operation and Reference GuidePreparing the UPS Removing the Battery PackTo replace batteries with the UPS Operate mode hot-swapping To replace batteries with the UPS Off6Compaq 3000 Series Operation and Reference Guide Removing the faceplateRemove two screws to access the battery pack Disconnecting the battery pack terminal connections 8Compaq 3000 Series Operation and Reference GuideInstalling New Batteries Sliding the battery pack out to reveal the second handleReplacing the battery cable retainer bracket Battery cables 10Compaq 3000 Series Operation and Reference Guide Testing New Batteries Disposing of Used Batteries Care and Storage of Batteries12Compaq 3000 Series Operation and Reference Guide Troubleshooting Troubleshooting During Start Troubleshooting Guide UPS StartTroubleshooting Guide After Start Troubleshooting After StartTroubleshooting Troubleshooting Guide After Start Repairing the UPS Regulatory Compliance Notices Federal Communications Commission NoticeClass a Equipment Class B EquipmentCables ModificationsRegulatory Compliance Notices A-3 Canadian Notice Avis Canadien European Union NoticeJapanese Notice Taiwanese Notice Regulatory Compliance Notices A-5Battery Replacement Notice Electrostatic Discharge Grounding Methods Specifications Table C-1 Physical Specifications 3000 Series UPS Models Physical SpecificationsInput Specifications Table C-2 Input Specifications 3000 Series UPS ModelsTable C-3 Output Specifications 3000 Series UPS Models Output SpecificationsSpecifications C-3 Table C-4 Output Specifications 3000 Series UPS Models OutputSpecifications C-5 Battery SpecificationsTable C-6 Battery Specifications 3000 Series UPS Models Table C-5 Overcurrent Protection Per ModelBattery Runtime Environmental Specifications Specifications C-7Numbers and Symbols IndexCompaq 3000 Series UPS Operation and Reference Guide Index Http Index Important Safety Information Important Safety Information x, 2-2,2-3 Compaq 3000 Series UPS Operation and Reference Guide

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