TANDBERG D13166 05 manual Troubleshooting, Improving a conference’s performance

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Troubleshooting

Troubleshooting

Improving a conference’s performance

Improving performance if you’re the presenter

If you're presenting a conference and you find that some participants are seeing events on your desktop several seconds after they happen, you can try a number of things to help speed up the updates:

Use a solid-color desktop rather than a complex wallpaper.

Disable animations or fades in list boxes, windows, menus, tool tips, and so on.

Reduce the screen resolution in your operating system's display settings or share only a portion of the desktop.

The procedure for reducing the desktop resolution varies between versions of the Windows operating system. However, the option is always available in Control Panel > Display > Settings.

Avoid using the Fit presenter's desktop to window option if you're using a less powerful computer. If your desktop is the same size or larger than the presenter's, you can view the shared desktop full screen without using scroll bars.

NOTE: This can improve performance for slow computers, but not slow networks.

Improving performance if you’re a participant

If you're participating in a conference and you're seeing events on the presenter's desktop several seconds after they happen, you can try a number of things to help speed up the updates:

Avoid using the Fit presenter's desktop to window option if you're using a less powerful computer. If your desktop is the same size or large than the presenter's, you can view the shared desktop full screen without using scroll bars.

NOTE: This can improve performance for slow computers, but not slow networks.

Lower the level of Windows hardware acceleration by navigating to Control Panel > Display > Settings > Advanced. Click the Troubleshoot tab and drag the level of Hardware acceleration toward None. Test See&Share software's performance and lower the hardware acceleration more if necessary.

NOTE: This can improve performance for slow computers, but not slow networks.

If none of these options helps significantly, contact TANDBERG technical support.


TANDBERG See & Share Conferencing Software TM User guide	Page 31 of 33

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Contents See & Share Conferencing Software Contents Communication Security Overview System Requirements OverviewIntroducing See&Share Conferencing Software What would you like to do?To download the client from the See&Share Server Getting See&Share Conferencing SoftwareSee&Share Software Interface To download the client by responding to an email invitationTo change the language See&Share software uses Starting and Exiting See&Share SoftwareMoving the Toolbar See&Share software bordersSelect Exit See&Share To leave a conference and exit See&Share softwareJoining a conference from an email invitation Joining a ConferenceTo join a conference from an email invitation To join a conference from See&Share software Joining a Conference from See&Share SoftwareRoles within a Conference Searching for a ConferenceCreating a Conference Connecting to a See&Share Software ServerTo create a conference on the See&Share software server To send an email invitation to participants Sending Invitations to ParticipantsSharing Your Desktop Changing Conferencing SettingsConference Settings Presenting a ConferencePresenting a Conference To hide or show the conference snapshot window Viewing the List of Participants for Owners PresentersChatting with Other Participants Enabling Remote Control To change the shared area To enable remote controlTo disable remote control Changing the Shared Area on Your DesktopTo share the entire desktop again Monitoring the Conference’s PerformancePresenting a Conference Changing the Viewing Options Participating in a ConferenceViewing the List of Participants To take over sharing Taking Over SharingTo request remote control Remote Control of the Presenter’s DesktopTo end your remote control session Participating in a Conference Drawing on the Shared Desktop To write on the shared desktop using a penWriting on the Shared Desktop Customizing Your Pen Using the Screen PointerErasing on the Shared Desktop Double-click the floating arrow To dismiss the screen pointerCapturing the Notes Smart Board Software Using a Smart Board Interactive WhiteboardWriting on a Smart Board Interactive Whiteboard Erasing on a Smart Board Interactive WhiteboardTo capture a window if you’re a participant Saving Notes in Ink Aware ApplicationsTo capture notes if you’re the presenter To capture an area if you’re a participantUsing a Smart Board Interactive Whiteboard Improving a conference’s performance TroubleshootingSecure Sockets Layer Standard Communication Security OverviewCopyright Notice Trademark, Patent and Copyright Information