Sharp Essential Driver and Troubleshooting Tips for AR 5320 Printing Issues
Page 46

TROUBLESHOOTING

PRINTING PROBLEMS

In addition to this section, troubleshooting information can also be found in the README files for each of the software programs. To view a README file, see the "Software Setup Guide".

Problem

Cause and solution

Page

 

 

 

 

 

 

The machine is set to off-line mode.

29

 

 

→ Press the [ON LINE] key ( ) to turn on the ON LINE indicator

 

 

( ).

 

 

 

 

 

 

 

The machine is not correctly connected with your

 

 

 

computer.

60

 

 

→ Check both ends of the printer cable and make sure you have a

 

 

solid connection. Try a known good cable. For information on

 

 

 

cables, see "SPECIFICATIONS".

 

 

 

 

 

 

 

Copy job is performed.

–

 

 

→ Wait until the copy job is complete.

 

 

 

 

 

 

 

 

 

The port setting is not correct.

Software

 

 

→ Printing is not possible if the printer driver port setting is not

Setup

 

 

correct. Set the port correctly.

Guide

The machine does not print.

 

 

Your machine is not selected correctly in the current

 

(ON LINE indicator (

) does not

application for the print job.

 

blink.)

 

→ When choosing "Print" from the "File" menu located in

–

 

 

applications, be sure you have selected "SHARP AR-XXXX"

 

 

 

 

 

(where XXXX is the model name of your machine) printer

 

 

 

displayed in the "Print" dialog box.

 

 

 

 

 

 

 

The printer driver has not been installed properly.

 

 

 

→ Follow these steps to check and see if the printer driver is

 

 

 

installed.

 

 

 

1 Click the "start" button, click "Control Panel", click "Printers

 

 

 

and Other Hardware", and then click "Printers and Faxes".

 

 

 

(On Windows 95/98/Me/NT 4.0/2000, click the "Start" button,

–

 

 

select "Settings" and then click "Printers".)

 

 

 

 

 

2 The "SHARP AR-XXXX" printer driver icon is not shown

 

 

 

(where XXXX is the model name of your machine).

 

 

 

3 If the icon is shown but you still cannot print, the printer driver

 

 

 

may not have been installed correctly. In this case, delete

 

 

 

AR-5316/5320/5316 X/5320 X Software and then reinstall it.

 

 

 

 

 

 

 

The tray size settings are not the same on the machine

16

 

 

and in the printer driver.

 

 

Software

 

 

→ Make sure that the same tray paper size is set on the machine

 

 

Setup

 

 

and in the printer driver. To change the tray paper size setting in

 

 

Guide

 

 

the printer driver, see the Software Setup Guide.

 

 

 

 

 

 

 

The machine does not print.

The specified size of paper has not been loaded.

14

→ Load the specified size of paper in the paper tray.

 

(ON LINE indicator (

) was

 

 

The PAPER SIZE indicator is blinking.

 

blinking.)

 

 

 

→ When "Use close paper size (user program)" is disabled, the

 

 

 

 

 

 

PAPER SIZE indicator on the operation panel will blink. You can

16, 21

 

 

press the [TRAY SELECT] key ( ) to select a tray manually, or

 

 

 

 

 

load paper in the bypass tray and press the [ON LINE] key ( ) to

 

 

 

begin printing.

 

 

 

→ When "Use close paper size" is enabled, printing will take place

–

 

 

using a size of paper that is close to the size of the print image.

 

 

 

 

 

 

 

44

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Contents AR-5316/AR-5316 AR-5320/AR-5320Page Contents Peripheral Devices and Supplies Changes, e.g., near an Important Points When Selecting AN Installation SiteDo not install your machine in areas that are Air conditioner orTrademark acknowledgements Environmental InformationDo not touch the photoconductive drum green portion Conventions Used in this Manual Using the ManualMeaning of R in Original and Paper Size Indications SPFCopy speed Differences Between ModelsAB series metric and inch series references Paper traysMain Features Part Names and Functions Fusing unit release levers Parallel connectorDocument feeder tray when the SPF is installed Fusing unit paper guide Open to remove misfed paperOperation Panel Auto Image key Auto % / indicator Paper Size indicatorsSPF indicator when the SPF is installed Paper feed location / misfeed location indicatorsPower OFF Power on and OFFPower on Power Save ModesPaper Paper tray type Paper type Size Weight CapacityLoading Paper Special papersLocks in place Loading PaperLoading the paper tray Fan the paperLoading the bypass tray Important points when inserting paper in the bypass traySet the paper guides to the copy paper width Changing a TRAY’S Paper Size Setting EnvelopesImportant points when using the printer mode Press the Start key and then the Paper Size Enter keyCopying from the document glass Normal CopyingOpen the document cover/SPF, and place the original Copying from the SPF Set the originals face up in the document feeder trayRemoving the document cover Auto paper select mode Two-tray model onlyStream feeding mode Originals that can be used in the SPFSelecting the Tray Auto tray switching Two-tray model onlyMaking a Copy Darker or Lighter Original typesREDUCTION/ENLARGEMENT/ZOOM Setting the Number of CopiesImportant note when making a large number of copies Automatic Ratio SelectionManual Ratio Selection Selecting a preset ratioFine adjustment of the ratio Press the Auto Image key Auto %XY Zoom copying Press the Copy ratio display keyPress the Copy ratio display key Copy original a TWO-SIDED Copying Using the Bypass TrayPlace original B as shown below Set the original size to A3 11 x Copy indicator Is litDual page Copying Press the Dual page Copy keyPress the Interrupt key to interrupt the copy run Interrupting a Copy RUNReplace the previous originals and press the Start key Important points when setting the paper size Using the Printer ModeBasic Procedure for Printing Make sure that paper is loaded in the trayWhen Use close paper size is enabled Pausing a print jobWhen Use close paper size is disabled Operation in Copy and Printer ModesAdjusting the Automatic Exposure Level Photo indicator stops blinking and lights steadily Toner Save Mode and High Image Quality ModeWhen enabling toner Save mode, make sureCustomising Settings User ProgramsMinimum Explanation300 dpi Short beepSelecting a Setting for a User Program Base settingsAuditing Mode Settings for Auditing ModeAuditing Mode Settings Selecting Auditing Mode Settings For the setting codes, see Auditing Mode SETTINGS. p.36Account number change Auditing modeAccount number entry Account number deletionResetting account Copying when Auditing mode is enabledTroubleshooting MACHINE/COPYING Problems Pieces of paper inside machine Problem Cause and solution Misfeed occursPaper is not loaded properly Paper misfeed Too much paper is loaded in the trayCopies Transfer charger is dirty Any other indicators are litOriginal smudged or blotchy Copying or printing is performedPrinting Problems Click the start button, and then click Control Panel Removing the softwareClick Add or Remove Programs Indicators and Display Messages Remove the misfed original Misfeed RemovalMisfeed in the SPF Section aMisfeed in the Bypass Tray Misfeed indicator will go outSection C Misfeed in the Machine Misfeed in the paper feed areaAllow easier removal Misfeed in the fusing areaMisfed paper during Be careful not to tear the misfed paper during removal Misfeed in the transport areaClose the side cover Be careful not to tear the misfed paper duringClose the upper paper tray Misfeed in the Upper Paper TrayPush the upper paper tray in completely Close the lower side cover Open the lower side coverRemove the misfed paper Close the lower paper trayClose the front cover Toner cartridge replacement required Indicator will go outReplacing the Toner Cartridge Discard the shutterTotal output count Checking the Total Output Count and Toner LevelChecking the Total Output Count Total copy countChecking the Toner Level Routine MaintenanceCleaning the Document Glass and SPF/ Document Cover Press the Light key to return to the normal displayCleaning the Bypass Tray Paper Feed Roller Cleaning the Transfer ChargerPeripheral Devices SpecificationsSingle Pass Feeder Store the supplies in a location that is Storage of SuppliesProper Storage Store paper in the wrapper and lying flatSpecifications Printer Function Software License Page Symbols IndexOriginal types Preset Ratio selector indicatorTroubleshooting 10, 13Problem occurs Machine settingsIndicators, lit and blinking Memo Class Laser Product Laser Klasse Page Sharp Corporation
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AR-5316, AR-5316 X, AR-5320, AR-5320 X specifications

The Sharp AR-5316, AR-5320, AR-5320 X, and AR-5316 X are a series of multifunctional printers/copiers that combine efficiency, productivity, and advanced technology to meet the needs of modern offices. These models are designed to handle a variety of tasks including printing, copying, scanning, and faxing, making them ideal for small to medium-sized businesses.

One of the main features of these models is their speed. The AR-5316 is capable of producing up to 16 pages per minute, while the AR-5320 and AR-5320 X push that speed to an impressive 20 pages per minute. This efficient output reduces wait times and enhances productivity, ensuring that your office can keep up with demanding workloads.

In terms of print quality, the Sharp AR series stands out with a resolution of up to 600 x 600 dpi. This provides crisp and clear documents, essential for professional presentations and important paperwork. Furthermore, these models support various media sizes, accommodating everything from standard letter-size paper to larger formats, which gives users flexibility when printing.

Another significant feature is the user-friendly interface. The AR-5320 X and AR-5316 X include a color touchscreen display, allowing for intuitive navigation and easy operation. This makes it simple for any staff member to quickly access essential features without extensive training.

In addition to traditional printing and copying functions, these devices also come equipped with advanced scanning capabilities. The AR-5320 X, for example, offers duplex scanning, allowing users to scan both sides of a document in a single pass. This not only saves time but also enhances productivity by streamlining workflow.

Security is another major consideration in today's office environments. The Sharp AR series includes a range of security features, such as secure printing options and user authentication, ensuring that sensitive information remains protected from unauthorized access.

Energy efficiency is also a key characteristic of these models. They comply with Energy Star standards, helping businesses reduce their energy consumption and overall operating costs. With features like automatic power shut-off, these copiers are designed to be environmentally friendly while still delivering high performance.

Overall, the Sharp AR-5316, AR-5320, AR-5320 X, and AR-5316 X offer a robust set of features designed to enhance office efficiency and productivity. With their combination of speed, quality, and advanced functionality, these devices are well-suited for any office looking to streamline their document management processes.
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