Sharp ER-A347A Before Calling for Service, Fault Checking, Error message table

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Before Calling for Service

If you encounter any of the following problems, please read below before calling for service.

	Fault		Checking

	• The display does not illuminate.		• Is power supplied to the electric outlet?
			• Is the power cord plug out or loosely connected to
			the electric outlet?
			• Is the register in screen-save mode?

	• The display is illuminated, but the whole register		• Is a clerk code assigned to the register?
	refuses entries.		• Is the register in the REG mode?

	• No receipt is issued.		• Is the receipt paper roll properly installed?
			• Is there a paper jam?
			• Is the receipt function in the “OFF” status?
			• Is the print roller arm securely locked?

	• No journal paper is taken up.		• Is the take-up spool installed on the bearing
			properly?
			• Is there a paper jam?

	• Printing is unusual.		• Are the printer head/sensor/roller clean?
			• Is the paper roll properly installed?

	Error message table
	Error message (display)		Error status and action

	AMT. TEND ONLY	The amount tendering is compulsory.

	COMM. ERROR	A communication error occurred.

	DEPARTMENT IS INHIBITED	Operated department is programmed as “INHIBIT”.

	ENTRY INHIBITED NN▪▪N	Perform the correct key operation.

	ENTRY OVERFLOW PLEASE	The correct numeric data must be entered.
	CHECK ENTERED DIGITS	The correct numeric data must be entered.
	CHECK ENTERED DIGITS

	INVALID CODE ENTRY	The correct code data must be entered.

	MISOPERATION INVALID KEY	Perform the correct key operation.

	OPEN PRICE ENTRY INHIBITED	The open price entry is inhibited. (Only preset price entry)

	OVER LIMIT.	Overflow limitation error

	PAPER EMPTY	Install a new (receipt or journal) paper roll, and press the lkey.

	PLU IS SET TO INHIBIT	Operated PLU is programmed as “INHIBIT”.

	PRESET PRICE ENTRY INHIBITED	The preset price entry is inhibited. (Only open price entry)

		The temperature/voltage of printer head is too high.
	PRINTER ERROR	Turn off the power, and repair the printer. Then turn on the power
		and press lkey.

	STACK OVER	Turn off the power, and consult a Sharp Authorized Servicer.

	UNDEFINED CODE	Desired code is not programmed yet.

	UPC CODE IS NOT EXISTING	Desired UPC/EAN code is not programmed yet.

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Contents ER-A347 ER-A347A U.S.A Introduction Contents PLU/UPC EFT UPC or EAN code Rear view Parts and Their FunctionsExternal View Front viewPrinter Keyboard layout Function key list KeyboardOperator display Screen example 1 REG mode Sales information areaScreen example 2 Program mode DisplaysCustomer display Screen save mode Selecting an Operating Mode Mode selection windowOperating Modes Procedure Mode SelectionError Warning Prior to Making EntriesPreparations for Entries Selecting the Function from the Menu Error escape functionHelp Function Help menu and guidance messagesExample Key operation Print Entries Item EntriesSingle item entries Example Key operation Print PLU/sub-department open price entriesUPC entries Repeat entriesMultiplication entries 15 @Split-pricing entries @6 @Transaction Single item cash sale SicsPLU/UPC information inquiry view function Example Key operation Print 2505099887654302 p 750 a Including-tax subtotal complete subtotal Display of SubtotalsFinalization of Transaction Taxable subtotalCharge credit sale Cash or check sale that does not need any tender entryKey operation Print Tax CalculationAutomatic tax Manual taxTax status shift Tax deletePercent calculations premium or discount Auxiliary EntriesDiscount for item entries Example Key operation Print Discount entriesRefund entries Discount for a subtotal Example Key operation PrintPayment Treatment Printing of non-add code numbersCurrency conversion Example Preset conversion rate 0.8063 Conv 1 Key operation Received-on-account entriesExample Open conversion rate 1.275 Conv Key operation Print Example Key operation Paid-out entriesNo-sale exchange Bottle returnTraining Mode Correction of the Last Entry Direct Void CorrectionIndirect void by key sequence operation Indirect void by cursor operationIncorrect receipt Cancellation receipt Subtotal VoidCorrection after Finalizing a Transaction Procedure Example Special Printing FunctionCopy Receipt Printing Example Display Manager ModeEntering the Manager Mode Override EntriesTo take an X1 or X2 report Reading X and Resetting Z of Sales TotalsHow to take a X1/Z1 or X2/Z2 report View reportEAN-8 UPC-A UPC-E Daily Sales Totals General reportSample report Individual group total report on department Department reportFull group total report on department Transaction reportIndividual clerk report Sample report PLU/UPC report by associated departmentClerk reports Hourly reportSample X report Sample Z report Periodic Report SampleGeneral information Daily net reportProgramming Keyboard Layout Prior to ProgrammingMobile phone method How to Program Alphanumeric CharactersCharacter code Entering character codesProgramming Basic InstructionsProgramming screen Programming example Page PLU Range DEPT/PLU ProgrammingDepartment DEPT. Code Use the numeric entry Price Use the numeric entryMainte PLU rangeCOMMISSION2 Functional ProgrammingDiscount Sign Use the selective entryHalo High Amount Lockout Use the numeric entry Percent 0, %2 Commission rate Commission 1, Commission Cash in drawerTEND. Use the selective entry Media Key ProgrammingCash key Cash Footer Print Use the selective entryCheck key Check Charge key X, Y+TEXT Use the character entry Currency conversion CONV1, CONV2 Symbol Use the character entryFunction Text Programming Function Default textTotal Auto KEY Use the selective entry Personnel ProgrammingClerk Pass Code Use the numeric entryMode Pass Code ManagerTraining Clerk Date/Time Setting Terminal ProgrammingDate/time UPC Function Optional Feature SelectionBasic System TEND+DIRECT Use the selective entry Function ProhibitFunction Authority Function Selection ST Before Tend Use the selective entryAfter TRANS. Use the selective entry Print Selection UPC Function Journal Report ProgrammingZero skip Print select GT1 on Z Use the selective entryJournal Size Use the selective entry Counter Z1 General reportJournal data Message Programming Receipt logoReceipt Logo Use the character entry Keyboard Device Configuration ProgrammingDisplay PrinterEFT On-line RS port COM1, COM2SRM Sales Recording Module ScannerDoughnut Exempt Tax ProgrammingTax system TAX Rate Use the numeric entry Table tax ProcedureTax 1 through Interval Use the selective entryExample data of tax % Sample tax table Tax %Quantity Use the numeric entry Tax ProcedureDoughnut exempt Example data of above tax %Key Sequence Automatic Sequencing Key ProgrammingReading of Stored Programs Program reading sequenceDescription Departments Sample printoutsMedia FunctionsClerk Manager Function textOptional feature Mode pass code Training clerkMessage Report settingDevice configuration Auto key ROM version TaxEFT Test Function Folder creating SD Card ModeInserting and removing an SD memory card SD card formattingData saving Folder name selectingData loading Error message table of the SD card functionUPC or EAN code EAN-13ITF-14 Code entry No add-on code Digit add-on code Add-on codeOperator Maintenance Case of Power FailureCase of Printer Error How to set the paper roll How to cut the paper end Recording paper specificationsInstalling Paper Rolls Paper specification104 105 Replacing the journal paper roll Replacing the paper rollRemoving a Paper Jam Replacing the receipt paper rollCleaning the Printer Printer Head/Sensor/Roller Drawer Lock Key Drawer and Drawer Lock KeyRemoving the Till Opening the Drawer by HandBefore Calling for Service Fault CheckingError message table Specifications Warranty Disclaimer Clause DE Limitation DE Responsabilite Sharp Electronics Corporation

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