Troubleshooting
Problem: | Solution: | |
• I am setting up a scene, but the software will | • If the modules’s icon is covered by a red | |
not let me add a particular module to the scene. | ||
| troubleshooting steps for a broken module and | |
| then select the module again. | |
| • Some modules do not support the | |
| functionality required to add them to a scene. | |
Problem: | Solution: | |
• Check to be certain that the schedule item | ||
• I have set up a schedule for a zone or scene, | ||
is enabled (by checking the check box to the | ||
but the schedule is not being activated on time | ||
left of the schedule item’s name), and that | ||
or is not being activated at all. | ||
it is enabled on the desired days of week | ||
| ||
| (by clicking on the desired days of the week | |
| between the event name and the event time). | |
| • Check to be certain that your computer’s | |
| date, time, and time zone are set correctly. | |
| You can access these through “Date and Time | |
| Properties” in the Windows Control Panel. | |
| • For sunrise and sunset schedules, ensure | |
| that the location nearest you is selected in the | |
| CHANGE LOCATION link on the SETTINGS tab. | |
| • Your computer must be turned on for | |
| the schedule items to occur on time. | |
| ThinkEssentials® will also attempt to wake | |
| your computer out of | |
| but some computers do not reliably wake up | |
| from standby. If your computer does not wake | |
| reliably from standby mode, ensure that it is | |
| always powered on so that the schedules work | |
| properly. | |
|
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Troubleshooting
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