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Section Six - Troubleshooting
This section describes some of the common problems you may encounter while using your modem. If you can not resolve your difficulty after reading this chapter, contact your dealer or vendor for assistance.
Modem does not respond to commands.
1.Make sure the modem is not configured with a conflicting COM port and IRQ setting (see Section 2.4). Your modem can not be configured as COM1 (default) if another device in your system is also configured as COM1. Similarly, IRQ settings may not overlap.
2.Make sure the communication software is configured to “talk” to the modem on the correct COM port and IRQ setting (same COM port and IRQ setting as the modem). Your communication software must know which address your modem is using in the system in order to pass data to it.
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