Enterasys Networks RBT-4102 manual Getting Help, Convention Description

The following conventions are used in the text of this document:

Convention	Description
Bold font	Indicates mandatory keywords, parameters or keyboard keys.
italic font	Indicates complete document titles, and command parameters.
Courier font	Used for examples of information displayed on the screen.
Courier font in italics	Indicates a user-supplied value, either required or optional.
[ ]	Square brackets indicate an optional value.
{ }	Braces indicate required values. One or more value may be required.
	A vertical bar indicates a choice in values.
[x y z]	Square brackets with a vertical bar indicates a choice of a value.
{x y z}	Braces with a vertical bar indicate a choice of a required value.
[x {y z} ]	A combination of square brackets with braces and vertical bars indicates a
	required choice of an optional value.

Getting Help

For additional support related to this device or document, contact Enterasys Networks using one of the following methods.

World Wide Web:	http://www.enterasys.com/services/support
Phone:	1-800-872-8440 (toll-free in the U.S. and Canada) or 1-978-684-1000
	For the Enterasys Networks Support toll-free number in your country:
	http://www.enterasys.com/services/support/contact
Email:	support@enterasys.com
	To expedite your message, please type [RoamAbout] in the subject line.

To send comments or suggestions concerning this document to the Technical Writing Department: techpubs@enterasys.com

To expedite your message, include the document Part Number in the email message.

Before calling Enterasys Networks, please have the following information ready:

•Your Enterasys Networks service contract number

•A description of the failure

•A description of any action(s) already taken to resolve the problem

•The serial and revision numbers of all involved Enterasys Networks products in the network

•A description of your network environment (for example, layout, and cable type)

•Network load and frame size at the time of trouble (if known)

•The device history (for example, is this a recurring problem)

•Any previous Return Material Authorization (RMA) numbers

xiv Preface