Westell Technologies 2400 manual Technical Support Information, Warranty and Repairs

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User Guide

4-Port Router (Model 2400)

10. TECHNICAL SUPPORT INFORMATION

Westell Technical Support

If technical assistance is required, contact Westell by using one of the following options:

Phone: 1-630-375-4500

email: global_support@westell.com

Visit Westell at www.westell.com to obtain additional information, view frequently asked questions, and enter on- line service requests.

11. WARRANTY AND REPAIRS

Warranty

Westell warrants this product free from defects at the time of shipment. Westell also warrants this product fully functional for the period specified by the terms of the warranty. Any attempt to repair or modify the equipment by anyone other than an authorized Westell representative will void the warranty.

Repairs

Westell will repair any defective Westell equipment without cost during the warranty period if the unit is defective for any reason other than abuse, improper use, or improper installation, or acts of nature. Before returning the defective equipment, request a Return Material Authorization (RMA) number from Westell. Once an RMA number is obtained, return the defective unit, freight prepaid, along with a brief description of the problem to:

Westell, Inc.

ATTN: R.G.M Department

750 N. Commons Drive

Aurora, IL 60504-7940

Westell will continue to repair faulty equipment beyond the warranty period for a nominal charge. Contact a Westell Technical Support Representative for details.

030-300331 Rev. A

109

October 2002

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Contents User Guide Port Router ModelContents Product Description Safety InstructionsFCC Compliance Note Regulatory InformationCanada Certification Notice MB RAM Networking and Installation RequirementsNetworking Requirements EthernetInstallation Requirements Before you beginMicrofilters Flashes/sec LED IndicatorsCable Connectors and Switch Locations LED States and DescriptionsEthernet Pinouts Description Connector DescriptionsUSB Series B Connector Pinouts Name Description Cable Color DSL Pinouts DescriptionRouter Installation via 10/100 Base-T Ethernet Begin the Hardware InstallationRouter Connection via 10/100 Base-T Ethernet Router Installation via USBRouter Connection via USB Simultaneous Connection via 10/100Base-T Ethernet and USB Install the USB Drivers Westell CD-ROM InstallationInstalling the USB Drivers for Windows Windows Location of Hardware Device Driver Loading Device Driver Copying Files Restart the Computer Windows ME Installing the USB Drivers for Windows MELocation of Hardware Device Driver Found New Hardware Installing the USB Driver for WindowsLocate Driver Files Driver Files Search Results Restart Your Computer Installing the USB Driver for Windows XPWindows XP SET UP AN Account Profile Westell 030-300331 Rev. a User Guide User Guide Establish a PPP Session User Guide Disconnecting a PPP Session Service Configuration User Guide User Guide Open the System Preference Screen SET UP Macintosh OSCreate a New Location Select the Ethernet Configuration Create a User Account Home Advanced ConfigurationUser Guide Connection Summary StatusPPP Connection Information DSL Connection InformationVPI VCI Configuration VC Configuration030-300331 Rev. a VC 1 Configuration VPIPCR VC x PPPoE Settings DNS ConfigurationDiscover Local Devices DNS ServerUser Assigned DNS Static Host AssignmentDhcp Configuration User Guide User Guide Private LAN Configuration Subnet Mask Private LAN Dhcp Server EnablePrivate LAN Enable Modem IP AddressCheck Private LAN Dhcp Settings Public LAN ConfigurationPublic LAN Subnet Mask Public LAN Dhcp Server EnablePublic LAN Enable Public LAN IP AddressUser Guide Check Public LAN Dhcp Settings Single Static IP Configuration User Guide Service Configuration User Guide User Guide User Guide User Guide Firewall Configuration User Guide User Guide ATM Loopback Configuration Advanced Service Configuration Well Known Service Screen below displays the added service User Guide Port Forwarding with Translation Custom ServiceUser Guide Port Forwarding Ranges of Ports Port Forwarding Trigger Ports Static NAT User Guide4-Port Router Model Firewall Log Maintenance Backup/StoreIcmp Change Password Remote Access URL Update DeviceUser Guide User Guide User Guide Screen below shows that the Router is being reset Troubleshooting System Self Tests Connection/StatusPPP DNS Test Description / Test ResultsDiagnostic Logs WAN VC Statistics MTU Ethernet Port StatisticsTransceiver Information-Down Stream/Up Stream Path Transceiver StatisticsUSB Port Statistics Help AboutATM Loopback Backup/Restore Change Administration PasswordConnection Summary Diagnostics Help Beginning of Diagnostics Help screensPPPoE Ping ISP’s Router Self TestSuccess Ping ISPs RouterPing End of Diagnostic Help ScreensDNS Configuration Screen Edit Connection ProfilesEdit Connection Profiles Firewall Settings Firewall SettingsHome LAN Configuration LAN ConfigurationLAN Statistics Private LAN ProtocolPublic LAN Single Static IP Software UpgradeSoftware Upgrade Single Static IPUser Name VC Configuration ScreenUser Name VPI/VCINAT Services DNSFTP Icmp ICQ OLD Application/Game Port/ProtocolNntp 119 TCP/UDP VPN Protocol Comments Repairs Warranty and RepairsWarranty Technical Support InformationProduct Specifications Software License Agreement Trademarks Publication Information