Westell Technologies 2400 manual Beginning of Diagnostics Help screens, PPPoE

Page 98

User Guide

4-Port Router (Model 2400)

D

Diagnostics Help

This screen provides tools for diagnosing PPP connection problems. Some tests depend on the Router status and the capabilities exercised by previous tests, which may prevent other types of testing.

Beginning of Diagnostics Help screens

DSL

The Router status checks the Router connection. The following is a list of the possible responses:

 

DSL

Up

The Router is operating correctly and has obtained synchronization with the

 

opposing modem.

 

 

Down

Explanation: The Router is operating correctly, but has not synchronized with

 

the opposing DSLAM.

 

Solution: First, check to be sure that the cable connecting your Router to the

 

ADSL wall jack is properly connected at both ends. If the cable is properly

 

connected and the Router does not synchronize, try another phone cable. Next,

 

wait for the Router to train. It can sometimes take as long as two minutes for the

 

Router to train. If it still has not come into synchronization, power cycle the

 

Router. If you have tried the approach above and the Router still does not

 

synchronize, contact your service provider.

PPPoE

The PPPoE status indicates if a PPPoE session is established (i.e., if the PPPoE Discovery procedure has completed). The following is a list of the possible responses:

 

PPPoE

Session up

A valid PPPoE session has been detected.

no session

Currently there is no active PPPoE session. A PPP session must be connected

 

from the homepage screen.

initiating session

The connection process for a PPPoE session has been initialized. It can

 

sometimes take a few seconds for the PPPoE Discovery procedure to complete.

 

Wait 10-15 seconds and try again. If the PPPoE Discovery still cannot complete,

 

there may be a configuration issue with your service provider's equipment.

 

Verify your VPI/VCI settings (on the LAN Advanced page) and contact your

 

ISP provider.

Session halted

A successful PPPoE session was halted. A PPP session must be connected from

 

the homepage screen.

passed

A valid PPPoE session was established.

Session failure

A PPPoE session could not be made. There may be a configuration issue with

 

your service provider's equipment. Verify your VPI/VCI settings (on the LAN

 

Advanced page) and contact your provider.

030-300331 Rev. A

96

October 2002

Image 98
Contents Port Router Model User GuideContents Safety Instructions Product DescriptionRegulatory Information FCC Compliance NoteCanada Certification Notice Ethernet Networking and Installation RequirementsNetworking Requirements MB RAMMicrofilters Installation RequirementsBefore you begin LED States and Descriptions LED IndicatorsCable Connectors and Switch Locations Flashes/secDSL Pinouts Description Connector DescriptionsUSB Series B Connector Pinouts Name Description Cable Color Ethernet Pinouts DescriptionBegin the Hardware Installation Router Installation via 10/100 Base-T EthernetRouter Installation via USB Router Connection via 10/100 Base-T EthernetRouter Connection via USB Simultaneous Connection via 10/100Base-T Ethernet and USB Installing the USB Drivers for Windows Install the USB DriversWestell CD-ROM Installation Windows Location of Hardware Device Driver Loading Device Driver Copying Files Restart the Computer Installing the USB Drivers for Windows ME Windows MELocation of Hardware Device Driver Installing the USB Driver for Windows Found New HardwareLocate Driver Files Driver Files Search Results Installing the USB Driver for Windows XP Restart Your ComputerWindows XP SET UP AN Account Profile Westell 030-300331 Rev. a User Guide User Guide Establish a PPP Session User Guide Disconnecting a PPP Session Service Configuration User Guide User Guide SET UP Macintosh OS Open the System Preference ScreenCreate a New Location Select the Ethernet Configuration Create a User Account Advanced Configuration HomeUser Guide Status Connection SummaryDSL Connection Information PPP Connection InformationConfiguration VC Configuration VPI VCI030-300331 Rev. a PCR VC 1 ConfigurationVPI DNS Configuration VC x PPPoE SettingsStatic Host Assignment DNS ServerUser Assigned DNS Discover Local DevicesDhcp Configuration User Guide User Guide Private LAN Configuration Modem IP Address Private LAN Dhcp Server EnablePrivate LAN Enable Subnet MaskPublic LAN Configuration Check Private LAN Dhcp SettingsPublic LAN IP Address Public LAN Dhcp Server EnablePublic LAN Enable Public LAN Subnet MaskUser Guide Check Public LAN Dhcp Settings Single Static IP Configuration User Guide Service Configuration User Guide User Guide User Guide User Guide Firewall Configuration User Guide User Guide ATM Loopback Configuration Advanced Service Configuration Well Known Service Screen below displays the added service User Guide Custom Service Port Forwarding with TranslationUser Guide Port Forwarding Ranges of Ports Port Forwarding Trigger Ports Static NAT User Guide4-Port Router Model Maintenance Backup/Store Firewall LogIcmp Change Password Remote Access Update Device URLUser Guide User Guide User Guide Screen below shows that the Router is being reset PPP Troubleshooting System Self TestsConnection/Status Test Description / Test Results DNSDiagnostic Logs WAN VC Statistics Ethernet Port Statistics MTUTransceiver Statistics Transceiver Information-Down Stream/Up Stream PathUSB Port Statistics ATM Loopback HelpAbout Connection Summary Backup/RestoreChange Administration Password PPPoE Diagnostics HelpBeginning of Diagnostics Help screens Ping ISPs Router Self TestSuccess Ping ISP’s RouterEnd of Diagnostic Help Screens PingEdit Connection Profiles DNS Configuration ScreenEdit Connection Profiles Home Firewall SettingsFirewall Settings LAN Statistics LAN ConfigurationLAN Configuration Public LAN Private LANProtocol Single Static IP Software UpgradeSoftware Upgrade Single Static IPVPI/VCI VC Configuration ScreenUser Name User NameFTP NAT ServicesDNS Application/Game Port/Protocol Icmp ICQ OLDNntp 119 TCP/UDP VPN Protocol Comments Technical Support Information Warranty and RepairsWarranty RepairsProduct Specifications Software License Agreement Publication Information Trademarks