Hughes ThurayaIP warranty General Troubleshooting

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Troubleshooting

This section details the following:

Some general hardware and software problems you may encounter in the installation and operation of ThurayaIP along with the possible source of these problems and how to correct them.

System fault codes and descriptions reported to you by ThurayaIP on the wMMI screens, along with their possible causes and solutions.

If unable to correct a problem please contact the ThurayaIP dealer you purchased the unit from.

General Troubleshooting

	Problem	Possible Cause	Action

	ThurayaIP will not	Battery needs	Charge the battery. Check
	switch on, or will	recharging.	Battery Light or wMMI screen for
	not stay on when		battery charging indication.
	under battery
	under battery	The battery is not	Remove and reinsert the battery.
	power.	The battery is not	Remove and reinsert the battery.
	power.	inserted properly.	Make sure the battery cable
		inserted properly.	Make sure the battery cable
			connector is latched.
		The battery	Check the battery connector
		contacts are dirty or	contacts. Clean them if
		damaged.	necessary. If you find any
			damage, replace battery.
		The Modem was	When the Modem is reset while
		reset while under	under battery power (no AC
		battery power	Mains connected), you must turn it
			back on manually. This is a normal
			operation for the Modem.
	SIM card error.	SIM card or SIM	Visually inspect the SIM card and
		card contacts may	SIM card contacts and return SIM
		be damaged.	card to your Service Provider if it is
			damaged.
		SIM card may not	Remove the battery door and
		be present.	verify that the SIM card is present.
		SIM card may be	Remove the SIM card and make
		inserted incorrectly.	sure that it is inserted according to
			the instructions in the User Guide.
	28	ThurayaIP Satellite Modem User Guide

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Contents ThurayaIP User GuidePage Safety Information Do not stand in front of the Antenna Properly ground the AntennaDo not operate during Electrical Storms GeneralQualified service Batteries and accessoriesBattery Door Connecting devicesPacemakers Hearing aidsContents Troubleshooting Introduction First Time Set-UpUnpacking Software Installation and Configuration Setting Up the ModemDC Power Jack SIM Insertion OrientationGPS Satellite Icon Location on Display Data Connections USB and Ethernet Data Connection LocationsHome Page Satellite Location Display Receive Signal Strength on the ThurayaIP Display Quick Reference Global Positioning System OperationIntegrated Man Machine Interface iMMI IMMI Button LocationsDisplay Description Comment Audible Pointing Indicator Battery Icon Power IconWireless LAN Icon Web Man Machine Interface wMMI Screens Globe IconHome Screen Properties Screen Statistics Screen Connection Management Screen Status Screen Network Settings Screen NET IP Security Management Screen Wlan Configuration Screen Wlan Security Screen Advanced Settings Screen Select the Save button to implement your modifications ThurayaIP Satellite Modem User Guide Upgrading Thurayaip Troubleshooting General TroubleshootingService Provider ThurayaIP cannot YOU MAY Need to Recheck this Problem Possible Cause Action Number Cause Solution Description Status CodesSIM card access has Number Cause Solution Description Failure N-SAPI has already Number Cause Solution Description ThurayaIP is ThurayaIP is in a Number Cause Solution Description Number Cause Solution Description Ggsn Number Cause Solution Description Glossary ThurayaIP Satellite Modem User Guide Index