Hughes ThurayaIP warranty Ggsn

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Number and

Cause

Solution

Description

 

 

 

 

 

121 Network

Network

Contact your Service Provider to

connection failure -

connection

get the correct network settings.

Missing or invalid APN.

failure because

 

Please provide correct

the APN is missing

 

information and try

or invalid.

 

again.

 

 

 

 

 

122 Network

Network

Verify that your Service Provider

connection failure -

connection

User ID and password are

Rejected by GGSN.

failure due to

correctly set on the Network

Please re-enter User

rejection by the

Settings screen. If they are

ID/Password and try

GGSN.

correct and the problem

again.

 

continues, contact your Service

 

 

Provider.

 

 

 

123 Network

Network

Modify the QoS settings and try

connection failure -

connection

again. If the problem continues,

Requested QoS

failure because

set all QoS settings to the

rejected by network.

the requested

default values and try again. If

Please modify

QoS was rejected

the problem continues with the

parameters and try

by the Network.

default values, contact your

again.

 

Service Provider.

 

 

 

124 Network

Network

If the problem continues,

connection failure -

connection

contact your Service Provider.

Invalid transaction id.

failure due to

 

Reacquiring

invalid

 

connection…

transaction ID.

 

 

 

 

125 Network

Network

If the problem continues,

connection failure –

connection

contact your Service Provider.

Unknown Session

failure due to

 

Manager error.

unknown session

 

Reacquiring

manager error.

 

connection…

 

 

 

 

 

126 Network access

Network

Network access is blocked. The

blocked - ThurayaIP will

connection

network will send the Modem a

attempt to reacquire

failure because

timer value, and the Modem will

connection.

network access is

attempt to connect again

 

blocked.

when the timer is complete. If

 

 

the problem continues, contact

 

 

your Service Provider.

 

 

 

42

ThurayaIP Satellite Modem User Guide

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Contents ThurayaIP User GuidePage Safety Information Do not operate during Electrical Storms Do not stand in front of the AntennaProperly ground the Antenna GeneralBattery Door Qualified serviceBatteries and accessories Connecting devicesPacemakers Hearing aidsContents Troubleshooting Unpacking IntroductionFirst Time Set-Up Software Installation and Configuration Setting Up the ModemGPS Satellite Icon Location on Display DC Power JackSIM Insertion Orientation Data Connections USB and Ethernet Data Connection LocationsHome Page Satellite Location Display Receive Signal Strength on the ThurayaIP Display Quick Reference Global Positioning System OperationIntegrated Man Machine Interface iMMI IMMI Button LocationsDisplay Description Comment Audible Pointing Indicator Wireless LAN Icon Battery IconPower Icon Web Man Machine Interface wMMI Screens Globe IconHome Screen Properties Screen Statistics Screen Connection Management Screen Status Screen Network Settings Screen NET IP Security Management Screen Wlan Configuration Screen Wlan Security Screen Advanced Settings Screen Select the Save button to implement your modifications ThurayaIP Satellite Modem User Guide Upgrading Thurayaip Troubleshooting General TroubleshootingService Provider ThurayaIP cannot YOU MAY Need to Recheck this Problem Possible Cause Action Number Cause Solution Description Status CodesSIM card access has Number Cause Solution Description Failure N-SAPI has already Number Cause Solution Description ThurayaIP is ThurayaIP is in a Number Cause Solution Description Number Cause Solution Description Ggsn Number Cause Solution Description Glossary ThurayaIP Satellite Modem User Guide Index