Hughes ThurayaIP warranty Number Cause Solution Description

Number and	Cause	Solution
Description
20 Network connection	Too many failed	This failure may occur because
failure – Too many	attempts (4) to	of a weak signal due to
failures to activate PDP	connect to the	obstructions or geographic
context. Power down	Network.	position (such as extreme
and try again.		latitude or longitude). Contact
		your Service Provider to verify
		coverage for your location.
21 Network connection	Assignment of an	Power down ThurayaIP and try
failure - Network	invalid IP address	again. If the problem continues,
assigned an invalid IP	by the network	contact your Service Provider.
address. Power down	during	The Service Provider should
and try again.	connection.	verify that you have the correct
		network settings.
22 Network connection	Network	Power down ThurayaIP and try
failure – No response	connection	again. If the problem continues,
from network. Power	failure due to lack	contact your Service Provider.
down and try again.	of a response
	from the network.
23 Network connection	Network	Power down ThurayaIP and try
failure – Protocol error	connection	again. If the problem continues,
received from network.	failure due to a	contact your Service Provider.
Power down and try	protocol error.
again.
24 Network connection	Internal software	Power down ThurayaIP and try
failure – GPRS stack	error.	again. If the problem continues,
could not attach to		contact your Service Provider.
MUX interface. Power
down and try again.
25 Network connection	Internal software	Power down ThurayaIP and try
failure - GPRS stack	error.	again. If the problem continues,
could not detach from		contact your Service Provider.
MUX interface. Power
down and try again.
ThurayaIP Satellite Modem User Guide		37