Hughes ThurayaIP warranty Service Provider

Problem	Possible Cause	Action
	SIM card contacts	Clean the SIM card contacts with
	may be dirty.	a dry cloth.
The wMMI does not	The browser may	For Netscape, go to Advanced
work from browser.	not be correctly	Preferences and select ‘Direct
	configured.	connection to the Internet.’
		For Microsoft Internet Explorer,
		select Tools / Internet Options /
		Connections / LAN Settings and
		uncheck the box labelled ‘Use a
		proxy server for your LAN.’
		You May Need To Recheck This
		Box Upon Returning To Your Other
		Internet Connection.
Primary LAN	The interface cable	Remove and reinsert the interface
connection to the	is not plugged in	cable from both the PC and the
Modem does not	correctly.	Modem.
function.
	The PC Windows	Make sure the Windows network
	network settings	settings in the PC are set to
	may not be	choose IP settings automatically
	configured	(DHCP). Then reboot the PC.
	correctly.
	The PC can only	Disconnect all other LAN
	have one active	connections. Make sure the
	LAN connection.	Modem is the only active LAN
	When connected	connection.
	to the PC, the	Windows limits the number of
	Modem must be	network bindings to six. If you have
	the only active LAN	more than six, you must remove
	connection.	one in order for the PC to
		communicate with the Modem.
The compass does	The compass is not	Hold the ThurayaIP upside down
not appear to work	level or is near	and level, away from metallic
correctly.	metal.	objects.
The Security Code	The code may	After ten failed attempts to enter the
appears to be	have been	Security Code, you must switch the
invalid.	changed.	Modem off and on again to have
		access to another 10 retries. If you
		forgot the Security Code, contact your
		Service Provider.

ThurayaIP Satellite Modem User Guide 29