Hughes warranty ThurayaIP cannot

Page 38

Problem

Possible Cause

Action

 

 

 

The SIM PIN code

The code may

If the SIM PIN is blocked, contact

appears to be

have been

your Service Provider to obtain the

invalid.

changed.

PUK (PIN Unlock Key) code. Enter

 

 

the PUK when prompted.

ThurayaIP cannot

No signal or weak

Make sure no obstruction is blocking

locate itself using

signal.

the GPS antenna and that the

GPS.

 

Modem has a clear view of at least

 

 

3/4 of the sky. Make sure that you do

 

 

not place your hand or another object

 

 

over the main antenna radome.

 

Determining GPS

Wait for 5 minutes. Switch the

 

position can take

Modem off and on again.

 

up to 5 minutes.

 

 

The Modem is

The antenna switch is automatic, if

 

configured to use

you have connected a GPS

 

an external GPS

antenna make sure it can see the

 

antenna.

full sky

The Signal Strength

Java not enabled

Enable Java applications on the

meter on the

on the browser.

browser.

pointing screen

 

 

Rough pointing not

Follow the instructions in the User

does not change

completed

Guide to correctly complete

when moving the

correctly.

rough pointing.

antenna.

 

 

ThurayaIP cannot

No signal or weak

Make sure no obstruction is blocking

find the satellite.

signal.

the satellite signal. Make sure that the

 

 

Modem has a clear view of the sky in

 

 

the direction of the satellite. Be aware

 

 

that metalized window glass may

 

 

reduce or entirely block the signal.

 

 

Check that the antenna is pointed

 

 

using the correct compass direction

 

 

and antenna angle from the wMMI

 

 

Pointing screen.

ThurayaIP cannot

You did not exit

Click the ‘Exit Pointing’ button

access the internet

antenna pointing

from the Pointing page or press

after successful

mode.

the Connect button on the face

pointing.

 

of the terminal.

30

ThurayaIP Satellite Modem User Guide

Page 37 Page 39
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Page 37 Page 39
Contents ThurayaIP User GuidePage Safety Information Do not operate during Electrical Storms Do not stand in front of the AntennaProperly ground the Antenna GeneralBattery Door Qualified serviceBatteries and accessories Connecting devicesPacemakers Hearing aidsContents Troubleshooting Unpacking IntroductionFirst Time Set-Up Software Installation and Configuration Setting Up the ModemGPS Satellite Icon Location on Display DC Power JackSIM Insertion Orientation Data Connections USB and Ethernet Data Connection LocationsHome Page Satellite Location Display Receive Signal Strength on the ThurayaIP Display Quick Reference Global Positioning System OperationIntegrated Man Machine Interface iMMI IMMI Button LocationsDisplay Description Comment Audible Pointing Indicator Wireless LAN Icon Battery IconPower Icon Web Man Machine Interface wMMI Screens Globe IconHome Screen Properties Screen Statistics Screen Connection Management Screen Status Screen Network Settings Screen NET IP Security Management Screen Wlan Configuration Screen Wlan Security Screen Advanced Settings Screen Select the Save button to implement your modifications ThurayaIP Satellite Modem User Guide Upgrading Thurayaip Troubleshooting General TroubleshootingService Provider ThurayaIP cannot YOU MAY Need to Recheck this Problem Possible Cause Action Number Cause Solution Description Status CodesSIM card access has Number Cause Solution Description Failure N-SAPI has already Number Cause Solution Description ThurayaIP is ThurayaIP is in a Number Cause Solution Description Number Cause Solution Description Ggsn Number Cause Solution Description Glossary ThurayaIP Satellite Modem User Guide Index
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