Number and | Cause | Solution | |
Description | |||
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| ||
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| |
26 SIM card error - IMSI | SIM card may | SIM card was incorrectly | |
field is longer than 8 | have been | programmed. The SIM card | |
bytes and is invalid. | programmed | must be replaced by another | |
Please contact your | incorrectly. | from your Service Provider. | |
Service Provider. |
|
| |
|
|
| |
27 GPRS software | Internal software | Power down ThurayaIP and try | |
internal failure - GPRS | error. | again. If the problem continues, | |
stack message |
| contact your Service Provider. | |
subscription failure. |
|
| |
Please contact your |
|
| |
Service Provider. |
|
| |
|
|
| |
28 Terminal Equipment | The connection | Remove and reinsert the | |
has been | between Terminal | interface cable from both the | |
disconnected from the | Equipment and | PC and the ThurayaIP. When | |
Mobile Terminal. Please | Mobile Terminal | done reboot the ThurayaIP. | |
establish the | has been |
| |
connection | removed, or |
| |
| The interface |
| |
| cable between |
| |
| Terminal |
| |
| Equipment and |
| |
| Mobile Terminal is |
| |
| not plugged in |
| |
| properly. |
| |
|
|
| |
29 Network access | The GPS fix is | Verify that the Modem has an | |
blocked – GPS fix is too | invalid or | open view of the sky to get a | |
old. Power down and | ThurayaIP is | GPS fix. | |
try again. ThurayaIP will | unable to obtain | If the problem continues, | |
attempt to reacquire | the valid GPS fix. | ||
contact your Service Provider. | |||
connection after |
| ||
|
| ||
receiving a new GPS |
|
| |
fix. |
|
| |
|
|
| |
30 Network service is | Network | If the problem continues, | |
not available – Invalid | connection | contact your Service Provider. | |
position for selected | failure due to |
| |
LAI. Please power | invalid position. |
| |
down and contact |
|
| |
your Service Provider. |
|
| |
|
|
| |
38 | ThurayaIP Satellite Modem User Guide | ||