Hughes ThurayaIP warranty SIM card access has

Number and	Cause	Solution
Description
3 SIM card access has	Failure to access the	This occurs after 3 failed
been blocked. Please	SIM card due to too	attempts to enter the PIN. The
contact your Service	many failed	SIM card is locked. Enter the PUK
Provider.	attempts with an	to unlock the SIM card.
	invalid PIN.
4 SIM card has been	You replaced a	The SIM card must be replaced
improperly changed	SIM card with	when the unit is turned off.
during an active	another after the	Make sure the unit is turned off
session. Power down	Modem was	before replacing the SIM.
and try again.	turned on.
5 SIM card is not	Hardware failure	Power down ThurayaIP and try
responding. Power	to access the SIM	again.
down and try again.	card.	SIM card may be damaged.
		Visually inspect the SIM card and
		return it to your Service Provider if
		damaged.
		SIM card contacts may be dirty.
		Clean the SIM card contacts with a
		dry cloth.
		If problem continues, replace SIM
		card with a known good SIM card. If
		problem persists, return the unit to
		your Service Provider for service.
6 A required data field	Absence of a	SIM card was incorrectly
is missing from the SIM	required data	programmed and is missing one or
card. Please contact	field on the SIM	more required fields. The SIM card
your Service Provider.	card.	must be replaced by another from
		your Service Provider.
7 This subscriber is not	Network	Your authorisation has been
allowed to connect to	connection	removed by your Service
the network. Please	failure because	Provider (SIM card IMSI is not
contact your Service	the user is not	authorised). Contact your
Provider.	allowed to	Service Provider to regain
	connect to the	service.
	Network.
34	ThurayaIP Satellite Modem User Guide