Dell 2950 owner manual 125

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CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. Before performing any procedure, see your Product Information Guide for complete information about safety precautions, working inside the computer and protecting against electrostatic discharge.

NOTICE: This troubleshooting procedure can destroy data stored on the hard drive. Before you proceed, back up all files on the hard drive.

1Run the appropriate online diagnostics test. See "Using Server Administrator Diagnostics" on page 131. Depending on the results of the diagnostics test, proceed as needed through the following steps.

2Remove the bezel. See "Removing the Front Bezel" on page 53.

3If you are experiencing problems with multiple hard drives, skip to step 8. For a problem with a single hard drive, continue to the next step.

4Turn off your system, reseat the hard drive, and restart the system.

5If your system has a SAS RAID controller daughter card, perform the following steps.

aRestart the system and press <Ctrl><R> to enter the host adapter configuration utility program.

See the documentation supplied with the host adapter for information about the configuration utility.

bEnsure that the hard drive has been configured correctly for the RAID.

cExit the configuration utility and allow the system to boot to the operating system.

6Ensure that the required device drivers for your controller daughter card are installed and are configured correctly. See the operating system documentation for more information.

NOTICE: Do not perform the following step if you have a SAS RAID controller daughter card.

7If you have the non-RAID SAS controller daughter card, remove the hard drive and swap its drive bay location with another hard drive that is functioning properly.

If the problem is resolved, reinstall the hard drive in the original bay. See "Installing a Hot-Plug Hard Drive" on page 57.

If the hard drive functions properly in the original bay, the drive carrier could have intermittent problems. Replace the hard-drive carrier. See "Getting Help" on page 147.

If the hard drive functioned properly in another bay but does not function in the original bay, the SAS backplane has a defective connector. See "Getting Help" on page 147.

8Check the cable connections inside the system:

a Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet.

b Open the system. See "Opening the System" on page 54.

Troubleshooting Your System

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Contents W . d e l l . c o m s u p p o r t . d e l l . c o m Dell PowerEdge 2950 SystemsJanuary Contents Baseboard Management Controller Configuration Removing a SAS Controller Daughter Card Installing a SAS Controller Daughter CardExpansion Card Installation Guidelines Removing the Left Expansion-Card Riser Board General Memory Module Installation Guidelines100 101Troubleshooting an External Scsi Tape Drive 123 Troubleshooting System Cooling Problems 119111 112Returning Items for Warranty Repair or Credit 149 Contents Using Server Administrator Diagnostics 131132 133152 150Contents About Your System Other Information You May NeedAccessing System Features During Startup Front-Panel Features and Indicators Whether the system has been powered on LCD lights amber when the system needsUSB connectors MessagesAmber About Your System Hard-Drive Indicator CodesAbout Your System Connecting External Devices Back-Panel Features and IndicatorsRedundant Power Supply Indicators Power Indicator CodesIndicator Function Green indicates that the power supply is operationalLCD Status Messages NIC Indicator CodesSupport E1114 Temp Ambient E1000 FAILSAFE, CallE1116 Temp Memory E12nn Xx PwrGdE1414 CPU # Thermtrip E1410E1418 CPU # Presence E141C CPU MismatchE1610 PS # Missing E1422 CPU Machine ChkE1614 PS # Status E1618 PS # PredictiveE1711 E1810 HDD ## FaultPCI Perr Slot # E1712E2011 Mem Config Err E1A11 PCI Rsr ConfigE2013 Shadow Bios Fail E1811 HDD ## Rbld AbrtE2018 Prog Timer E2017 Timer FailE2019 Parity Error E201F Drac ConfigCrd # Dimm ## E2111 SBE Log DisableE2112 Mem Spare Crd # E2113 Mem Mirror Crd #I1912 SEL Full Solving Problems Described by LCD Status MessagesRemoving LCD Status Messages System Messages Diskette drive n seek Diskette subsystem resetFailure Diskette read failureConfiguration. DIMMs must Error Incorrect memoryBe installed in pairs Error Remote AccessNo boot sector on hard drive No boot device availableNo timer tick interrupt Northbound merge errorError Slot n Error EmbeddedActual Link Width is n PCIe Training Error Slot n PCI Bios failed to installPlease run Setup program Seek errorROM bad checksum = address Sector not foundUpdate loaded for Timer chip counterWrite fault Write Fault on selectedAlert Messages Diagnostics MessagesAbout Your System Using the System Setup Program Entering the System Setup ProgramResponding to Error Messages Main Screen System Setup OptionsUsing the System Setup Program Logical Processor option. See Table Including size, type, and speedCPU Information Using the Setup Password on System Setup Program Options Description Boot SequenceVirtual CD-ROM may be present From external devicesCPU Information Screen Integrated Devices Screen System Security Screen Serial Communication ScreenExit Screen Using the System Password System and Setup Password FeaturesUsing the System Setup Program Deleting or Changing an Existing System Password Using the Setup PasswordSee Disabling a Forgotten Password on Disabling a Forgotten PasswordBaseboard Management Controller Configuration BMC Setup Module Options Entering the BMC Setup ModuleUsing the System Setup Program Recommended Tools Installing System ComponentsSideplane Inside the SystemHot-pluggable fans Control panelRemoving the Front Bezel Hard Drive and Media Bay ConfigurationsFront Bezel Opening the System Opening and Closing the SystemReplacing the Front Bezel Closing the System Hard DrivesRemoving a Drive Blank Before You BeginRemoving a Hot-Plug Hard Drive Installing a Drive BlankInstalling a Hot-Plug Hard Drive Removing a Hard Drive From a Hard-Drive Carrier Replacing a Hard-Drive CarrierScrews SATAu drive carrier Installing a SAS Hard Drive Into a SATAu Drive CarrierInstalling a Sata Hard Drive Into a Sata Drive Carrier Installing System Components Sata hard-drive Hole labels Power SuppliesPull the power supply straight out to clear the chassis Removing a Power SupplyRemoving the Power Supply Blank Replacing a Power SupplySystem Fans Installing the Power Supply BlankRemoving a System Fan System includes four hot-pluggable cooling fansReplacing a Cooling Fan Cooling ShroudShroud hinges Fan bracket Installing the Cooling ShroudRemoving the Cooling Shroud Removing the Fan Bracket Fan BracketsReplacing the Fan Bracket Fan bracket slot in power Tabs Supply cageSAS Controller Daughter Card Installing a SAS Controller Daughter Card 12. Installing a SAS Controller Daughter Card Card SAS backplane a Inch x6 backplane BackplaneSAS backplane B CardInch x4 backplane Removing a SAS Controller Daughter Card RAID BatteryInstalling a RAID Battery SAS RAID controller daughter card battery Removing a RAID BatteryExpansion Card Installation Guidelines Configuring the Boot DeviceInstalling an Expansion Card Expansion CardsExpansion card Removing the Expansion-Card Cage Expansion-Card CageRemoving an Expansion Card Lift the cage straight up to clear the chassis. See Figure Replacing the Expansion-Card CageInstalling a RAC Card Removing the Optical Drive Optical DriveOptical drive Installing the Optical DriveRemoving the Diskette Drive From the System Diskette DriveInstalling the Diskette Drive Into the System Diskette drive release tabs Installing the Diskette Drive Into the Drive CarrierRemoving the Diskette Drive From the Drive Carrier Scsi Tape Drive Removing and Installing an Internal Scsi Tape DriveTape drive Release latch System Memory General Memory Module Installation GuidelinesInstalling Memory Modules Non-Optimal Memory ConfigurationsMemory Sparing Support Memory Mirroring SupportInstalling System Components Removing Memory Modules Removing a Processor Activating the Integrated NIC TOEProcessors 28. Installing and Removing the Heat Sink Heat sink Processor shield ZIF socket Socket key Installing a ProcessorSystem battery is a 3.0-volt V, coin-cell battery System BatteryReplacing the System Battery Negative side of battery Removing the Left Expansion-Card Riser Board Expansion-Card Riser BoardsRiser securing tabs Riser securing slots Installing the Left Riser BoardGuide pins System board socket Installing the Central Riser BoardRemoving the Central Riser Board 100101 Sideplane BoardRemoving the Sideplane Board Backplane connector Pins Installing the Sideplane Board103 SAS Backplane BoardRemoving the SAS Backplane Board Pin Securing slots Securing tabs Installing the SAS Backplane Board105 Control Panel Assembly Service-only ProcedureRemoving the Control Panel Assembly Installing the Control Panel Assembly 107 System Board Service-only ProcedureRemoving the System Board Release pin System-board securing tabs Installing the System Board109 110 111 Safety First-For You and Your SystemStart-Up Routine Checking the Equipment Troubleshooting IRQ Assignment ConflictsTroubleshooting External Connections Troubleshooting the Keyboard Troubleshooting the Video SubsystemMonitor is not working properly Video memory is faulty ProblemTroubleshooting the Mouse Troubleshooting Basic I/O Functions115 Troubleshooting a Serial I/O DeviceTroubleshooting a USB Device Troubleshooting a Wet System Troubleshooting a NICNIC cannot communicate with network Liquid spilled on the system Excessive humidity117 Troubleshooting a Damaged SystemSystem was dropped or damaged Troubleshooting Power Supplies Troubleshooting the System Battery119 Troubleshooting System Cooling ProblemsTroubleshooting a Fan Troubleshooting System Memory 121 Troubleshooting a Diskette DriveError message indicates a diskette drive problem Action 123 Troubleshooting an Optical DriveTroubleshooting an External Scsi Tape Drive Troubleshooting a Hard Drive 125 Troubleshooting a SAS or SAS RAID Controller Daughter Card 127 Troubleshooting Expansion CardsTroubleshooting the Microprocessors 129 130 System Diagnostics Features Using Server Administrator DiagnosticsWhen to Use the System Diagnostics 131System Diagnostics Testing Options Running the System DiagnosticsUsing the Custom Test Options Selecting Devices for Testing133 Selecting Diagnostics OptionsViewing Information and Results 134 135 Jumpers and ConnectorsSystem Board Jumpers Password feature is disabled Default The password feature is enabled137 System Board Connectors138 139 SAS Backplane Board ConnectorsSecondary SAS Sasb Drive 5 SASDRV5 Drive 3 SASDRV3Drive 2 SASDRV2 Drive 3 SASDRV3 Drive 1 SASDRV1 140Secondary SAS Sasb Primary SAS Sasa 141Expansion-Card Riser-Board Components and PCI Buses Sideplane Board ConnectorsControl panel Ctrl Pin guidesOptional PCI-X Left Expansion-Card Riser Board Components 143Optional PCIe Expansion-Card Central Riser Board Components 145 146 Technical Assistance Online Services147 Getting HelpAutomated Order-Status Service AutoTech ServiceTechnical Support Service Electronic Quote Service149 150 Before You Call151 152 Contacting Dell153 154 155 General Support 01-899-753-0777 156157 158 General Support dial from within Jamaica only Getting Help 159160 161 General Support 001-800-220-1006 162General Support 001-800-882-1519 163 164 165 166 167 168 Amperes AC Alternating current 169BTU British thermal unit CelsiusCm Centimeters Cmos Complementary metal-oxide semiconductor 170Kilo Kb Kilobits 1024 bits Glossary 171Fahrenheit LVD Low voltage differential Meters MA Milliamperes 172173 TCP/IP Transmission Control Protocol/Internet Protocol System diskette See bootable diskette174 Volts VAC Volts alternating current VDC Volts direct current 175176 Index Connectors expansion-card riser177 SAS hard drive in a SATAu drive carrier Hard drive installing Sata in a SATAu179 BoardPCI buses expansion-card riser SAS backplane board, 103 SAS controller daughterTOE 181 182
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