Dell
owner manual
Dell PowerEdge 2950 Systems
Troubleshooting
Install
Error messages
Password
E1810 HDD ## Fault
E2017 Timer Fail
Hard-Drive Indicator Codes
Connecting External Devices
E1A11 PCI Rsr Config
Diskette subsystem reset
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Dell™ PowerEdge™ 2950 Systems
Hardware Owner’s Manual
w w w . d e l l . c o m s u p p o r t . d e l l . c o m
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Contents
W . d e l l . c o m s u p p o r t . d e l l . c o m
Dell PowerEdge 2950 Systems
January
Contents
Baseboard Management Controller Configuration
Expansion Card Installation Guidelines
Installing a SAS Controller Daughter Card
Removing a SAS Controller Daughter Card
Removing the Left Expansion-Card Riser Board
General Memory Module Installation Guidelines
100
101
Troubleshooting an External Scsi Tape Drive 123
Troubleshooting System Cooling Problems 119
111
112
Returning Items for Warranty Repair or Credit 149 Contents
Using Server Administrator Diagnostics 131
132
133
152
150
Contents
About Your System
Other Information You May Need
Accessing System Features During Startup
Front-Panel Features and Indicators
Whether the system has been powered on
LCD lights amber when the system needs
USB connectors
Messages
Amber About Your System
Hard-Drive Indicator Codes
About Your System
Connecting External Devices
Back-Panel Features and Indicators
Redundant Power Supply Indicators
Power Indicator Codes
Indicator Function
Green indicates that the power supply is operational
LCD Status Messages
NIC Indicator Codes
Support E1114 Temp Ambient
E1000 FAILSAFE, Call
E1116 Temp Memory
E12nn Xx PwrGd
E1414 CPU # Thermtrip
E1410
E1418 CPU # Presence
E141C CPU Mismatch
E1610 PS # Missing
E1422 CPU Machine Chk
E1614 PS # Status
E1618 PS # Predictive
E1711
E1810 HDD ## Fault
PCI Perr Slot #
E1712
E2011 Mem Config Err
E1A11 PCI Rsr Config
E2013 Shadow Bios Fail
E1811 HDD ## Rbld Abrt
E2018 Prog Timer
E2017 Timer Fail
E2019 Parity Error
E201F Drac Config
Crd # Dimm ##
E2111 SBE Log Disable
E2112 Mem Spare Crd #
E2113 Mem Mirror Crd #
Removing LCD Status Messages
Solving Problems Described by LCD Status Messages
I1912 SEL Full
System Messages
Diskette drive n seek
Diskette subsystem reset
Failure
Diskette read failure
Configuration. DIMMs must
Error Incorrect memory
Be installed in pairs
Error Remote Access
No boot sector on hard drive
No boot device available
No timer tick interrupt
Northbound merge error
Error Slot n
Error Embedded
Actual Link Width is n PCIe Training Error
Slot n PCI Bios failed to install
Please run Setup program
Seek error
ROM bad checksum = address
Sector not found
Update loaded for
Timer chip counter
Write fault
Write Fault on selected
Alert Messages
Diagnostics Messages
About Your System
Responding to Error Messages
Entering the System Setup Program
Using the System Setup Program
Using the System Setup Program
System Setup Options
Main Screen
CPU Information
Including size, type, and speed
Logical Processor option. See Table
Using the Setup Password on
System Setup Program Options Description Boot Sequence
Virtual CD-ROM may be present
From external devices
CPU Information Screen
Integrated Devices Screen
System Security Screen
Serial Communication Screen
Exit Screen
Using the System Password
System and Setup Password Features
Using the System Setup Program
Deleting or Changing an Existing System Password
Using the Setup Password
Baseboard Management Controller Configuration
Disabling a Forgotten Password
See Disabling a Forgotten Password on
BMC Setup Module Options
Entering the BMC Setup Module
Using the System Setup Program
Recommended Tools
Installing System Components
Sideplane
Inside the System
Hot-pluggable fans
Control panel
Front Bezel
Hard Drive and Media Bay Configurations
Removing the Front Bezel
Replacing the Front Bezel
Opening and Closing the System
Opening the System
Closing the System
Hard Drives
Removing a Drive Blank
Before You Begin
Installing a Hot-Plug Hard Drive
Installing a Drive Blank
Removing a Hot-Plug Hard Drive
Removing a Hard Drive From a Hard-Drive Carrier
Replacing a Hard-Drive Carrier
Screws SATAu drive carrier
Installing a SAS Hard Drive Into a SATAu Drive Carrier
Installing a Sata Hard Drive Into a Sata Drive Carrier
Installing System Components
Sata hard-drive Hole labels
Power Supplies
Pull the power supply straight out to clear the chassis
Removing a Power Supply
Removing the Power Supply Blank
Replacing a Power Supply
System Fans
Installing the Power Supply Blank
Removing a System Fan
System includes four hot-pluggable cooling fans
Replacing a Cooling Fan
Cooling Shroud
Removing the Cooling Shroud
Installing the Cooling Shroud
Shroud hinges Fan bracket
Removing the Fan Bracket
Fan Brackets
SAS Controller Daughter Card
Fan bracket slot in power Tabs Supply cage
Replacing the Fan Bracket
Installing a SAS Controller Daughter Card
12. Installing a SAS Controller Daughter Card
Card SAS backplane a Inch x6 backplane
Backplane
Inch x4 backplane
Card
SAS backplane B
Installing a RAID Battery
RAID Battery
Removing a SAS Controller Daughter Card
SAS RAID controller daughter card battery
Removing a RAID Battery
Expansion Card Installation Guidelines
Configuring the Boot Device
Installing an Expansion Card
Expansion Cards
Expansion card
Removing an Expansion Card
Expansion-Card Cage
Removing the Expansion-Card Cage
Lift the cage straight up to clear the chassis. See Figure
Replacing the Expansion-Card Cage
Installing a RAC Card
Removing the Optical Drive
Optical Drive
Optical drive
Installing the Optical Drive
Removing the Diskette Drive From the System
Diskette Drive
Installing the Diskette Drive Into the System
Removing the Diskette Drive From the Drive Carrier
Installing the Diskette Drive Into the Drive Carrier
Diskette drive release tabs
Scsi Tape Drive
Removing and Installing an Internal Scsi Tape Drive
Tape drive
Release latch
System Memory
General Memory Module Installation Guidelines
Installing Memory Modules
Non-Optimal Memory Configurations
Memory Sparing Support
Memory Mirroring Support
Installing System Components
Removing Memory Modules
Processors
Activating the Integrated NIC TOE
Removing a Processor
28. Installing and Removing the Heat Sink Heat sink
Processor shield ZIF socket Socket key
Installing a Processor
Replacing the System Battery
System Battery
System battery is a 3.0-volt V, coin-cell battery
Negative side of battery
Removing the Left Expansion-Card Riser Board
Expansion-Card Riser Boards
Riser securing tabs Riser securing slots
Installing the Left Riser Board
Guide pins System board socket
Installing the Central Riser Board
Removing the Central Riser Board
100
Removing the Sideplane Board
Sideplane Board
101
Backplane connector Pins
Installing the Sideplane Board
Removing the SAS Backplane Board
SAS Backplane Board
103
Pin Securing slots Securing tabs
Installing the SAS Backplane Board
Removing the Control Panel Assembly
Control Panel Assembly Service-only Procedure
105
Installing the Control Panel Assembly
Removing the System Board
System Board Service-only Procedure
107
Release pin System-board securing tabs
Installing the System Board
109
110
Start-Up Routine
Safety First-For You and Your System
111
Troubleshooting External Connections
Troubleshooting IRQ Assignment Conflicts
Checking the Equipment
Troubleshooting the Keyboard
Troubleshooting the Video Subsystem
Monitor is not working properly Video memory is faulty
Problem
Troubleshooting the Mouse
Troubleshooting Basic I/O Functions
Troubleshooting a USB Device
Troubleshooting a Serial I/O Device
115
Troubleshooting a Wet System
Troubleshooting a NIC
NIC cannot communicate with network
Liquid spilled on the system Excessive humidity
System was dropped or damaged
Troubleshooting a Damaged System
117
Troubleshooting Power Supplies
Troubleshooting the System Battery
Troubleshooting a Fan
Troubleshooting System Cooling Problems
119
Troubleshooting System Memory
Error message indicates a diskette drive problem
Troubleshooting a Diskette Drive
121
Action
Troubleshooting an External Scsi Tape Drive
Troubleshooting an Optical Drive
123
Troubleshooting a Hard Drive
125
Troubleshooting a SAS or SAS RAID Controller Daughter Card
127
Troubleshooting Expansion Cards
Troubleshooting the Microprocessors
129
130
System Diagnostics Features
Using Server Administrator Diagnostics
When to Use the System Diagnostics
131
System Diagnostics Testing Options
Running the System Diagnostics
Using the Custom Test Options
Selecting Devices for Testing
Viewing Information and Results
Selecting Diagnostics Options
133
134
System Board Jumpers
Jumpers and Connectors
135
Password feature is disabled
Default The password feature is enabled
137
System Board Connectors
138
139
SAS Backplane Board Connectors
Secondary SAS Sasb
Drive 5 SASDRV5 Drive 3 SASDRV3
Drive 2 SASDRV2 Drive 3 SASDRV3 Drive 1 SASDRV1
140
Secondary SAS Sasb Primary SAS Sasa
141
Expansion-Card Riser-Board Components and PCI Buses
Sideplane Board Connectors
Control panel Ctrl
Pin guides
Optional PCI-X Left Expansion-Card Riser Board Components
143
Optional PCIe Expansion-Card Central Riser Board Components
145
146
Technical Assistance
Online Services
147
Getting Help
Automated Order-Status Service
AutoTech Service
Technical Support Service
Electronic Quote Service
149
150
Before You Call
151
152
Contacting Dell
153
154
155
General Support 01-899-753-0777
156
157
158
General Support dial from within Jamaica only Getting Help
159
160
161
General Support 001-800-882-1519
162
General Support 001-800-220-1006
163
164
165
166
167
168
Amperes AC Alternating current
169
BTU British thermal unit
Celsius
Cm Centimeters Cmos Complementary metal-oxide semiconductor
170
Fahrenheit
171
Kilo Kb Kilobits 1024 bits Glossary
LVD Low voltage differential Meters MA Milliamperes
172
173
174
System diskette See bootable diskette
TCP/IP Transmission Control Protocol/Internet Protocol
Volts VAC Volts alternating current VDC Volts direct current
175
176
177
Connectors expansion-card riser
Index
SAS hard drive in a SATAu drive carrier
Hard drive installing Sata in a SATAu
179
Board
PCI buses expansion-card riser
SAS backplane board, 103 SAS controller daughter
TOE
181
182
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