Dell
2950
owner manual
130
Troubleshooting
Install
Error codes
Password
E1810 HDD ## Fault
E2017 Timer Fail
Hard-Drive Indicator Codes
Connecting External Devices
E1A11 PCI Rsr Config
Diskette subsystem reset
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130
Troubleshooting Your System
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Contents
Dell PowerEdge 2950 Systems
W . d e l l . c o m s u p p o r t . d e l l . c o m
January
Contents
Baseboard Management Controller Configuration
Expansion Card Installation Guidelines
Installing a SAS Controller Daughter Card
Removing a SAS Controller Daughter Card
100
General Memory Module Installation Guidelines
Removing the Left Expansion-Card Riser Board
101
111
Troubleshooting System Cooling Problems 119
Troubleshooting an External Scsi Tape Drive 123
112
132
Using Server Administrator Diagnostics 131
Returning Items for Warranty Repair or Credit 149 Contents
133
150
152
Contents
Other Information You May Need
About Your System
Accessing System Features During Startup
Front-Panel Features and Indicators
USB connectors
LCD lights amber when the system needs
Whether the system has been powered on
Messages
Hard-Drive Indicator Codes
Amber About Your System
About Your System
Back-Panel Features and Indicators
Connecting External Devices
Indicator Function
Power Indicator Codes
Redundant Power Supply Indicators
Green indicates that the power supply is operational
NIC Indicator Codes
LCD Status Messages
E1116 Temp Memory
E1000 FAILSAFE, Call
Support E1114 Temp Ambient
E12nn Xx PwrGd
E1418 CPU # Presence
E1410
E1414 CPU # Thermtrip
E141C CPU Mismatch
E1614 PS # Status
E1422 CPU Machine Chk
E1610 PS # Missing
E1618 PS # Predictive
PCI Perr Slot #
E1810 HDD ## Fault
E1711
E1712
E2013 Shadow Bios Fail
E1A11 PCI Rsr Config
E2011 Mem Config Err
E1811 HDD ## Rbld Abrt
E2019 Parity Error
E2017 Timer Fail
E2018 Prog Timer
E201F Drac Config
E2112 Mem Spare Crd #
E2111 SBE Log Disable
Crd # Dimm ##
E2113 Mem Mirror Crd #
Removing LCD Status Messages
Solving Problems Described by LCD Status Messages
I1912 SEL Full
System Messages
Failure
Diskette subsystem reset
Diskette drive n seek
Diskette read failure
Be installed in pairs
Error Incorrect memory
Configuration. DIMMs must
Error Remote Access
No timer tick interrupt
No boot device available
No boot sector on hard drive
Northbound merge error
Actual Link Width is n PCIe Training Error
Error Embedded
Error Slot n
Slot n PCI Bios failed to install
ROM bad checksum = address
Seek error
Please run Setup program
Sector not found
Write fault
Timer chip counter
Update loaded for
Write Fault on selected
Diagnostics Messages
Alert Messages
About Your System
Responding to Error Messages
Entering the System Setup Program
Using the System Setup Program
Using the System Setup Program
System Setup Options
Main Screen
CPU Information
Including size, type, and speed
Logical Processor option. See Table
Virtual CD-ROM may be present
System Setup Program Options Description Boot Sequence
Using the Setup Password on
From external devices
CPU Information Screen
Integrated Devices Screen
Serial Communication Screen
System Security Screen
Exit Screen
System and Setup Password Features
Using the System Password
Using the System Setup Program
Using the Setup Password
Deleting or Changing an Existing System Password
Baseboard Management Controller Configuration
Disabling a Forgotten Password
See Disabling a Forgotten Password on
Entering the BMC Setup Module
BMC Setup Module Options
Using the System Setup Program
Installing System Components
Recommended Tools
Hot-pluggable fans
Inside the System
Sideplane
Control panel
Front Bezel
Hard Drive and Media Bay Configurations
Removing the Front Bezel
Replacing the Front Bezel
Opening and Closing the System
Opening the System
Hard Drives
Closing the System
Before You Begin
Removing a Drive Blank
Installing a Hot-Plug Hard Drive
Installing a Drive Blank
Removing a Hot-Plug Hard Drive
Replacing a Hard-Drive Carrier
Removing a Hard Drive From a Hard-Drive Carrier
Installing a SAS Hard Drive Into a SATAu Drive Carrier
Screws SATAu drive carrier
Installing a Sata Hard Drive Into a Sata Drive Carrier
Installing System Components
Power Supplies
Sata hard-drive Hole labels
Removing a Power Supply
Pull the power supply straight out to clear the chassis
Replacing a Power Supply
Removing the Power Supply Blank
Removing a System Fan
Installing the Power Supply Blank
System Fans
System includes four hot-pluggable cooling fans
Cooling Shroud
Replacing a Cooling Fan
Removing the Cooling Shroud
Installing the Cooling Shroud
Shroud hinges Fan bracket
Fan Brackets
Removing the Fan Bracket
SAS Controller Daughter Card
Fan bracket slot in power Tabs Supply cage
Replacing the Fan Bracket
Installing a SAS Controller Daughter Card
12. Installing a SAS Controller Daughter Card
Backplane
Card SAS backplane a Inch x6 backplane
Inch x4 backplane
Card
SAS backplane B
Installing a RAID Battery
RAID Battery
Removing a SAS Controller Daughter Card
Removing a RAID Battery
SAS RAID controller daughter card battery
Installing an Expansion Card
Configuring the Boot Device
Expansion Card Installation Guidelines
Expansion Cards
Expansion card
Removing an Expansion Card
Expansion-Card Cage
Removing the Expansion-Card Cage
Replacing the Expansion-Card Cage
Lift the cage straight up to clear the chassis. See Figure
Installing a RAC Card
Optical Drive
Removing the Optical Drive
Installing the Optical Drive
Optical drive
Diskette Drive
Removing the Diskette Drive From the System
Installing the Diskette Drive Into the System
Removing the Diskette Drive From the Drive Carrier
Installing the Diskette Drive Into the Drive Carrier
Diskette drive release tabs
Removing and Installing an Internal Scsi Tape Drive
Scsi Tape Drive
Tape drive
Release latch
General Memory Module Installation Guidelines
System Memory
Memory Sparing Support
Non-Optimal Memory Configurations
Installing Memory Modules
Memory Mirroring Support
Installing System Components
Removing Memory Modules
Processors
Activating the Integrated NIC TOE
Removing a Processor
28. Installing and Removing the Heat Sink Heat sink
Installing a Processor
Processor shield ZIF socket Socket key
Replacing the System Battery
System Battery
System battery is a 3.0-volt V, coin-cell battery
Negative side of battery
Expansion-Card Riser Boards
Removing the Left Expansion-Card Riser Board
Installing the Left Riser Board
Riser securing tabs Riser securing slots
Removing the Central Riser Board
Installing the Central Riser Board
Guide pins System board socket
100
Removing the Sideplane Board
Sideplane Board
101
Installing the Sideplane Board
Backplane connector Pins
Removing the SAS Backplane Board
SAS Backplane Board
103
Installing the SAS Backplane Board
Pin Securing slots Securing tabs
Removing the Control Panel Assembly
Control Panel Assembly Service-only Procedure
105
Installing the Control Panel Assembly
Removing the System Board
System Board Service-only Procedure
107
Installing the System Board
Release pin System-board securing tabs
109
110
Start-Up Routine
Safety First-For You and Your System
111
Troubleshooting External Connections
Troubleshooting IRQ Assignment Conflicts
Checking the Equipment
Monitor is not working properly Video memory is faulty
Troubleshooting the Video Subsystem
Troubleshooting the Keyboard
Problem
Troubleshooting Basic I/O Functions
Troubleshooting the Mouse
Troubleshooting a USB Device
Troubleshooting a Serial I/O Device
115
NIC cannot communicate with network
Troubleshooting a NIC
Troubleshooting a Wet System
Liquid spilled on the system Excessive humidity
System was dropped or damaged
Troubleshooting a Damaged System
117
Troubleshooting the System Battery
Troubleshooting Power Supplies
Troubleshooting a Fan
Troubleshooting System Cooling Problems
119
Troubleshooting System Memory
Error message indicates a diskette drive problem
Troubleshooting a Diskette Drive
121
Action
Troubleshooting an External Scsi Tape Drive
Troubleshooting an Optical Drive
123
Troubleshooting a Hard Drive
125
Troubleshooting a SAS or SAS RAID Controller Daughter Card
Troubleshooting Expansion Cards
127
Troubleshooting the Microprocessors
129
130
When to Use the System Diagnostics
Using Server Administrator Diagnostics
System Diagnostics Features
131
Using the Custom Test Options
Running the System Diagnostics
System Diagnostics Testing Options
Selecting Devices for Testing
Viewing Information and Results
Selecting Diagnostics Options
133
134
System Board Jumpers
Jumpers and Connectors
135
Default The password feature is enabled
Password feature is disabled
System Board Connectors
137
138
Secondary SAS Sasb
SAS Backplane Board Connectors
139
Drive 5 SASDRV5 Drive 3 SASDRV3
140
Drive 2 SASDRV2 Drive 3 SASDRV3 Drive 1 SASDRV1
141
Secondary SAS Sasb Primary SAS Sasa
Control panel Ctrl
Sideplane Board Connectors
Expansion-Card Riser-Board Components and PCI Buses
Pin guides
143
Optional PCI-X Left Expansion-Card Riser Board Components
Optional PCIe Expansion-Card Central Riser Board Components
145
146
147
Online Services
Technical Assistance
Getting Help
Technical Support Service
AutoTech Service
Automated Order-Status Service
Electronic Quote Service
149
Before You Call
150
151
Contacting Dell
152
153
154
155
156
General Support 01-899-753-0777
157
158
159
General Support dial from within Jamaica only Getting Help
160
161
General Support 001-800-882-1519
162
General Support 001-800-220-1006
163
164
165
166
167
168
BTU British thermal unit
169
Amperes AC Alternating current
Celsius
170
Cm Centimeters Cmos Complementary metal-oxide semiconductor
Fahrenheit
171
Kilo Kb Kilobits 1024 bits Glossary
172
LVD Low voltage differential Meters MA Milliamperes
173
174
System diskette See bootable diskette
TCP/IP Transmission Control Protocol/Internet Protocol
175
Volts VAC Volts alternating current VDC Volts direct current
176
177
Connectors expansion-card riser
Index
Hard drive installing Sata in a SATAu
SAS hard drive in a SATAu drive carrier
PCI buses expansion-card riser
Board
179
SAS backplane board, 103 SAS controller daughter
TOE
181
182
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