Dell 2950 owner manual Running the System Diagnostics, System Diagnostics Testing Options, 132

Page 132

Running the System Diagnostics

The system diagnostics is run from the utility partition on your hard drive.

NOTICE: Use the system diagnostics to test only your system. Using this program with other systems may cause invalid results or error messages. In addition, use only the program that came with your system (or an updated version of that program).

1As the system boots, press <F10> during POST.

2From the utility partition main menu, select Run System Diagnostics, or select Run Memory Diagnostics if you are troubleshooting memory.

When you start the system diagnostics, a message is displayed stating that the diagnostics are initializing. Next, the Diagnostics menu appears. The menu allows you to run all or specific diagnostics tests or to exit the system diagnostics.

NOTE: Before you read the rest of this section, start the system diagnostics so that you can see the utility on your screen.

System Diagnostics Testing Options

Click the testing option in the Main Menu window. Table 5-1 provides a brief explanation of testing options.

Table 5-1. System Diagnostics Testing Options

Testing Option

Function

 

 

Express Test

Performs a quick check of the system. This option runs device tests

 

that do not require user interaction. Use this option to quickly identify

 

the source of your problem.

Extended Test

Performs a more thorough check of the system. This test can take an

 

hour or longer.

Custom Test

Tests a particular device.

Information

Displays test results.

 

 

Using the Custom Test Options

When you select Custom Test in the Main Menu window, the Customize window appears and allows you to select the device(s) to be tested, select specific options for testing, and view the test results.

Selecting Devices for Testing

The left side of the Customize window lists devices that can be tested. Devices are grouped by device type or by module, depending on the option you select. Click the (+) next to a device or module to view its components. Click (+) on any component to view the tests that are available. Clicking a device, rather than its components, selects all of the components of the device for testing.

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Running the System Diagnostics

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Contents Dell PowerEdge 2950 Systems W . d e l l . c o m s u p p o r t . d e l l . c o mJanuary Contents Baseboard Management Controller Configuration Installing a SAS Controller Daughter Card Expansion Card Installation GuidelinesRemoving a SAS Controller Daughter Card General Memory Module Installation Guidelines Removing the Left Expansion-Card Riser Board100 101Troubleshooting System Cooling Problems 119 Troubleshooting an External Scsi Tape Drive 123111 112Using Server Administrator Diagnostics 131 Returning Items for Warranty Repair or Credit 149 Contents132 133150 152Contents Other Information You May Need About Your SystemAccessing System Features During Startup Front-Panel Features and Indicators LCD lights amber when the system needs Whether the system has been powered onUSB connectors MessagesHard-Drive Indicator Codes Amber About Your SystemAbout Your System Back-Panel Features and Indicators Connecting External DevicesPower Indicator Codes Redundant Power Supply IndicatorsIndicator Function Green indicates that the power supply is operationalNIC Indicator Codes LCD Status MessagesE1000 FAILSAFE, Call Support E1114 Temp AmbientE1116 Temp Memory E12nn Xx PwrGdE1410 E1414 CPU # ThermtripE1418 CPU # Presence E141C CPU MismatchE1422 CPU Machine Chk E1610 PS # MissingE1614 PS # Status E1618 PS # PredictiveE1810 HDD ## Fault E1711PCI Perr Slot # E1712E1A11 PCI Rsr Config E2011 Mem Config ErrE2013 Shadow Bios Fail E1811 HDD ## Rbld AbrtE2017 Timer Fail E2018 Prog TimerE2019 Parity Error E201F Drac ConfigE2111 SBE Log Disable Crd # Dimm ##E2112 Mem Spare Crd # E2113 Mem Mirror Crd #Solving Problems Described by LCD Status Messages Removing LCD Status MessagesI1912 SEL Full System Messages Diskette subsystem reset Diskette drive n seekFailure Diskette read failureError Incorrect memory Configuration. DIMMs mustBe installed in pairs Error Remote AccessNo boot device available No boot sector on hard driveNo timer tick interrupt Northbound merge errorError Embedded Error Slot nActual Link Width is n PCIe Training Error Slot n PCI Bios failed to installSeek error Please run Setup programROM bad checksum = address Sector not foundTimer chip counter Update loaded forWrite fault Write Fault on selectedDiagnostics Messages Alert MessagesAbout Your System Entering the System Setup Program Responding to Error MessagesUsing the System Setup Program System Setup Options Using the System Setup ProgramMain Screen Including size, type, and speed CPU InformationLogical Processor option. See Table System Setup Program Options Description Boot Sequence Using the Setup Password onVirtual CD-ROM may be present From external devicesCPU Information Screen Integrated Devices Screen Serial Communication Screen System Security ScreenExit Screen System and Setup Password Features Using the System PasswordUsing the System Setup Program Using the Setup Password Deleting or Changing an Existing System PasswordDisabling a Forgotten Password Baseboard Management Controller ConfigurationSee Disabling a Forgotten Password on Entering the BMC Setup Module BMC Setup Module OptionsUsing the System Setup Program Installing System Components Recommended ToolsInside the System SideplaneHot-pluggable fans Control panelHard Drive and Media Bay Configurations Front BezelRemoving the Front Bezel Opening and Closing the System Replacing the Front BezelOpening the System Hard Drives Closing the SystemBefore You Begin Removing a Drive BlankInstalling a Drive Blank Installing a Hot-Plug Hard DriveRemoving a Hot-Plug Hard Drive Replacing a Hard-Drive Carrier Removing a Hard Drive From a Hard-Drive CarrierInstalling a SAS Hard Drive Into a SATAu Drive Carrier Screws SATAu drive carrierInstalling a Sata Hard Drive Into a Sata Drive Carrier Installing System Components Power Supplies Sata hard-drive Hole labelsRemoving a Power Supply Pull the power supply straight out to clear the chassisReplacing a Power Supply Removing the Power Supply BlankInstalling the Power Supply Blank System FansRemoving a System Fan System includes four hot-pluggable cooling fansCooling Shroud Replacing a Cooling FanInstalling the Cooling Shroud Removing the Cooling ShroudShroud hinges Fan bracket Fan Brackets Removing the Fan BracketFan bracket slot in power Tabs Supply cage SAS Controller Daughter CardReplacing the Fan Bracket Installing a SAS Controller Daughter Card 12. Installing a SAS Controller Daughter Card Backplane Card SAS backplane a Inch x6 backplaneCard Inch x4 backplaneSAS backplane B RAID Battery Installing a RAID BatteryRemoving a SAS Controller Daughter Card Removing a RAID Battery SAS RAID controller daughter card batteryConfiguring the Boot Device Expansion Card Installation GuidelinesInstalling an Expansion Card Expansion CardsExpansion card Expansion-Card Cage Removing an Expansion CardRemoving the Expansion-Card Cage Replacing the Expansion-Card Cage Lift the cage straight up to clear the chassis. See FigureInstalling a RAC Card Optical Drive Removing the Optical DriveInstalling the Optical Drive Optical driveDiskette Drive Removing the Diskette Drive From the SystemInstalling the Diskette Drive Into the System Installing the Diskette Drive Into the Drive Carrier Removing the Diskette Drive From the Drive CarrierDiskette drive release tabs Removing and Installing an Internal Scsi Tape Drive Scsi Tape DriveTape drive Release latch General Memory Module Installation Guidelines System MemoryNon-Optimal Memory Configurations Installing Memory ModulesMemory Sparing Support Memory Mirroring SupportInstalling System Components Removing Memory Modules Activating the Integrated NIC TOE ProcessorsRemoving a Processor 28. Installing and Removing the Heat Sink Heat sink Installing a Processor Processor shield ZIF socket Socket keySystem Battery Replacing the System BatterySystem battery is a 3.0-volt V, coin-cell battery Negative side of battery Expansion-Card Riser Boards Removing the Left Expansion-Card Riser BoardInstalling the Left Riser Board Riser securing tabs Riser securing slotsInstalling the Central Riser Board Guide pins System board socketRemoving the Central Riser Board 100Sideplane Board Removing the Sideplane Board101 Installing the Sideplane Board Backplane connector PinsSAS Backplane Board Removing the SAS Backplane Board103 Installing the SAS Backplane Board Pin Securing slots Securing tabsControl Panel Assembly Service-only Procedure Removing the Control Panel Assembly105 Installing the Control Panel Assembly System Board Service-only Procedure Removing the System Board107 Installing the System Board Release pin System-board securing tabs109 110 Safety First-For You and Your System Start-Up Routine111 Troubleshooting IRQ Assignment Conflicts Troubleshooting External ConnectionsChecking the Equipment Troubleshooting the Video Subsystem Troubleshooting the KeyboardMonitor is not working properly Video memory is faulty ProblemTroubleshooting Basic I/O Functions Troubleshooting the MouseTroubleshooting a Serial I/O Device Troubleshooting a USB Device115 Troubleshooting a NIC Troubleshooting a Wet SystemNIC cannot communicate with network Liquid spilled on the system Excessive humidityTroubleshooting a Damaged System System was dropped or damaged117 Troubleshooting the System Battery Troubleshooting Power SuppliesTroubleshooting System Cooling Problems Troubleshooting a Fan119 Troubleshooting System Memory Troubleshooting a Diskette Drive Error message indicates a diskette drive problem121 Action Troubleshooting an Optical Drive Troubleshooting an External Scsi Tape Drive123 Troubleshooting a Hard Drive 125 Troubleshooting a SAS or SAS RAID Controller Daughter Card Troubleshooting Expansion Cards 127Troubleshooting the Microprocessors 129 130 Using Server Administrator Diagnostics System Diagnostics FeaturesWhen to Use the System Diagnostics 131Running the System Diagnostics System Diagnostics Testing OptionsUsing the Custom Test Options Selecting Devices for TestingSelecting Diagnostics Options Viewing Information and Results133 134 Jumpers and Connectors System Board Jumpers135 Default The password feature is enabled Password feature is disabledSystem Board Connectors 137138 SAS Backplane Board Connectors 139Secondary SAS Sasb Drive 5 SASDRV5 Drive 3 SASDRV3140 Drive 2 SASDRV2 Drive 3 SASDRV3 Drive 1 SASDRV1141 Secondary SAS Sasb Primary SAS SasaSideplane Board Connectors Expansion-Card Riser-Board Components and PCI BusesControl panel Ctrl Pin guides143 Optional PCI-X Left Expansion-Card Riser Board ComponentsOptional PCIe Expansion-Card Central Riser Board Components 145 146 Online Services Technical Assistance147 Getting HelpAutoTech Service Automated Order-Status ServiceTechnical Support Service Electronic Quote Service149 Before You Call 150151 Contacting Dell 152153 154 155 156 General Support 01-899-753-0777157 158 159 General Support dial from within Jamaica only Getting Help160 161 162 General Support 001-800-882-1519General Support 001-800-220-1006 163 164 165 166 167 168 169 Amperes AC Alternating currentBTU British thermal unit Celsius170 Cm Centimeters Cmos Complementary metal-oxide semiconductor171 FahrenheitKilo Kb Kilobits 1024 bits Glossary 172 LVD Low voltage differential Meters MA Milliamperes173 System diskette See bootable diskette 174TCP/IP Transmission Control Protocol/Internet Protocol 175 Volts VAC Volts alternating current VDC Volts direct current176 Connectors expansion-card riser 177Index Hard drive installing Sata in a SATAu SAS hard drive in a SATAu drive carrierBoard 179PCI buses expansion-card riser SAS backplane board, 103 SAS controller daughterTOE 181 182
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