Dell
2950
owner manual
176
Troubleshooting
Install
Error codes
Password
E1810 HDD ## Fault
E2017 Timer Fail
Hard-Drive Indicator Codes
Connecting External Devices
E1A11 PCI Rsr Config
Diskette subsystem reset
Page 176
176
Glossary
Page 175
Page 177
Image 176
Page 175
Page 177
Contents
Dell PowerEdge 2950 Systems
W . d e l l . c o m s u p p o r t . d e l l . c o m
January
Contents
Baseboard Management Controller Configuration
Removing a SAS Controller Daughter Card
Installing a SAS Controller Daughter Card
Expansion Card Installation Guidelines
General Memory Module Installation Guidelines
Removing the Left Expansion-Card Riser Board
100
101
Troubleshooting System Cooling Problems 119
Troubleshooting an External Scsi Tape Drive 123
111
112
Using Server Administrator Diagnostics 131
Returning Items for Warranty Repair or Credit 149 Contents
132
133
150
152
Contents
Other Information You May Need
About Your System
Accessing System Features During Startup
Front-Panel Features and Indicators
LCD lights amber when the system needs
Whether the system has been powered on
USB connectors
Messages
Hard-Drive Indicator Codes
Amber About Your System
About Your System
Back-Panel Features and Indicators
Connecting External Devices
Power Indicator Codes
Redundant Power Supply Indicators
Indicator Function
Green indicates that the power supply is operational
NIC Indicator Codes
LCD Status Messages
E1000 FAILSAFE, Call
Support E1114 Temp Ambient
E1116 Temp Memory
E12nn Xx PwrGd
E1410
E1414 CPU # Thermtrip
E1418 CPU # Presence
E141C CPU Mismatch
E1422 CPU Machine Chk
E1610 PS # Missing
E1614 PS # Status
E1618 PS # Predictive
E1810 HDD ## Fault
E1711
PCI Perr Slot #
E1712
E1A11 PCI Rsr Config
E2011 Mem Config Err
E2013 Shadow Bios Fail
E1811 HDD ## Rbld Abrt
E2017 Timer Fail
E2018 Prog Timer
E2019 Parity Error
E201F Drac Config
E2111 SBE Log Disable
Crd # Dimm ##
E2112 Mem Spare Crd #
E2113 Mem Mirror Crd #
I1912 SEL Full
Solving Problems Described by LCD Status Messages
Removing LCD Status Messages
System Messages
Diskette subsystem reset
Diskette drive n seek
Failure
Diskette read failure
Error Incorrect memory
Configuration. DIMMs must
Be installed in pairs
Error Remote Access
No boot device available
No boot sector on hard drive
No timer tick interrupt
Northbound merge error
Error Embedded
Error Slot n
Actual Link Width is n PCIe Training Error
Slot n PCI Bios failed to install
Seek error
Please run Setup program
ROM bad checksum = address
Sector not found
Timer chip counter
Update loaded for
Write fault
Write Fault on selected
Diagnostics Messages
Alert Messages
About Your System
Using the System Setup Program
Entering the System Setup Program
Responding to Error Messages
Main Screen
System Setup Options
Using the System Setup Program
Logical Processor option. See Table
Including size, type, and speed
CPU Information
System Setup Program Options Description Boot Sequence
Using the Setup Password on
Virtual CD-ROM may be present
From external devices
CPU Information Screen
Integrated Devices Screen
Serial Communication Screen
System Security Screen
Exit Screen
System and Setup Password Features
Using the System Password
Using the System Setup Program
Using the Setup Password
Deleting or Changing an Existing System Password
See Disabling a Forgotten Password on
Disabling a Forgotten Password
Baseboard Management Controller Configuration
Entering the BMC Setup Module
BMC Setup Module Options
Using the System Setup Program
Installing System Components
Recommended Tools
Inside the System
Sideplane
Hot-pluggable fans
Control panel
Removing the Front Bezel
Hard Drive and Media Bay Configurations
Front Bezel
Opening the System
Opening and Closing the System
Replacing the Front Bezel
Hard Drives
Closing the System
Before You Begin
Removing a Drive Blank
Removing a Hot-Plug Hard Drive
Installing a Drive Blank
Installing a Hot-Plug Hard Drive
Replacing a Hard-Drive Carrier
Removing a Hard Drive From a Hard-Drive Carrier
Installing a SAS Hard Drive Into a SATAu Drive Carrier
Screws SATAu drive carrier
Installing a Sata Hard Drive Into a Sata Drive Carrier
Installing System Components
Power Supplies
Sata hard-drive Hole labels
Removing a Power Supply
Pull the power supply straight out to clear the chassis
Replacing a Power Supply
Removing the Power Supply Blank
Installing the Power Supply Blank
System Fans
Removing a System Fan
System includes four hot-pluggable cooling fans
Cooling Shroud
Replacing a Cooling Fan
Shroud hinges Fan bracket
Installing the Cooling Shroud
Removing the Cooling Shroud
Fan Brackets
Removing the Fan Bracket
Replacing the Fan Bracket
Fan bracket slot in power Tabs Supply cage
SAS Controller Daughter Card
Installing a SAS Controller Daughter Card
12. Installing a SAS Controller Daughter Card
Backplane
Card SAS backplane a Inch x6 backplane
SAS backplane B
Card
Inch x4 backplane
Removing a SAS Controller Daughter Card
RAID Battery
Installing a RAID Battery
Removing a RAID Battery
SAS RAID controller daughter card battery
Configuring the Boot Device
Expansion Card Installation Guidelines
Installing an Expansion Card
Expansion Cards
Expansion card
Removing the Expansion-Card Cage
Expansion-Card Cage
Removing an Expansion Card
Replacing the Expansion-Card Cage
Lift the cage straight up to clear the chassis. See Figure
Installing a RAC Card
Optical Drive
Removing the Optical Drive
Installing the Optical Drive
Optical drive
Diskette Drive
Removing the Diskette Drive From the System
Installing the Diskette Drive Into the System
Diskette drive release tabs
Installing the Diskette Drive Into the Drive Carrier
Removing the Diskette Drive From the Drive Carrier
Removing and Installing an Internal Scsi Tape Drive
Scsi Tape Drive
Tape drive
Release latch
General Memory Module Installation Guidelines
System Memory
Non-Optimal Memory Configurations
Installing Memory Modules
Memory Sparing Support
Memory Mirroring Support
Installing System Components
Removing Memory Modules
Removing a Processor
Activating the Integrated NIC TOE
Processors
28. Installing and Removing the Heat Sink Heat sink
Installing a Processor
Processor shield ZIF socket Socket key
System battery is a 3.0-volt V, coin-cell battery
System Battery
Replacing the System Battery
Negative side of battery
Expansion-Card Riser Boards
Removing the Left Expansion-Card Riser Board
Installing the Left Riser Board
Riser securing tabs Riser securing slots
Installing the Central Riser Board
Guide pins System board socket
Removing the Central Riser Board
100
101
Sideplane Board
Removing the Sideplane Board
Installing the Sideplane Board
Backplane connector Pins
103
SAS Backplane Board
Removing the SAS Backplane Board
Installing the SAS Backplane Board
Pin Securing slots Securing tabs
105
Control Panel Assembly Service-only Procedure
Removing the Control Panel Assembly
Installing the Control Panel Assembly
107
System Board Service-only Procedure
Removing the System Board
Installing the System Board
Release pin System-board securing tabs
109
110
111
Safety First-For You and Your System
Start-Up Routine
Checking the Equipment
Troubleshooting IRQ Assignment Conflicts
Troubleshooting External Connections
Troubleshooting the Video Subsystem
Troubleshooting the Keyboard
Monitor is not working properly Video memory is faulty
Problem
Troubleshooting Basic I/O Functions
Troubleshooting the Mouse
115
Troubleshooting a Serial I/O Device
Troubleshooting a USB Device
Troubleshooting a NIC
Troubleshooting a Wet System
NIC cannot communicate with network
Liquid spilled on the system Excessive humidity
117
Troubleshooting a Damaged System
System was dropped or damaged
Troubleshooting the System Battery
Troubleshooting Power Supplies
119
Troubleshooting System Cooling Problems
Troubleshooting a Fan
Troubleshooting System Memory
121
Troubleshooting a Diskette Drive
Error message indicates a diskette drive problem
Action
123
Troubleshooting an Optical Drive
Troubleshooting an External Scsi Tape Drive
Troubleshooting a Hard Drive
125
Troubleshooting a SAS or SAS RAID Controller Daughter Card
Troubleshooting Expansion Cards
127
Troubleshooting the Microprocessors
129
130
Using Server Administrator Diagnostics
System Diagnostics Features
When to Use the System Diagnostics
131
Running the System Diagnostics
System Diagnostics Testing Options
Using the Custom Test Options
Selecting Devices for Testing
133
Selecting Diagnostics Options
Viewing Information and Results
134
135
Jumpers and Connectors
System Board Jumpers
Default The password feature is enabled
Password feature is disabled
System Board Connectors
137
138
SAS Backplane Board Connectors
139
Secondary SAS Sasb
Drive 5 SASDRV5 Drive 3 SASDRV3
140
Drive 2 SASDRV2 Drive 3 SASDRV3 Drive 1 SASDRV1
141
Secondary SAS Sasb Primary SAS Sasa
Sideplane Board Connectors
Expansion-Card Riser-Board Components and PCI Buses
Control panel Ctrl
Pin guides
143
Optional PCI-X Left Expansion-Card Riser Board Components
Optional PCIe Expansion-Card Central Riser Board Components
145
146
Online Services
Technical Assistance
147
Getting Help
AutoTech Service
Automated Order-Status Service
Technical Support Service
Electronic Quote Service
149
Before You Call
150
151
Contacting Dell
152
153
154
155
156
General Support 01-899-753-0777
157
158
159
General Support dial from within Jamaica only Getting Help
160
161
General Support 001-800-220-1006
162
General Support 001-800-882-1519
163
164
165
166
167
168
169
Amperes AC Alternating current
BTU British thermal unit
Celsius
170
Cm Centimeters Cmos Complementary metal-oxide semiconductor
Kilo Kb Kilobits 1024 bits Glossary
171
Fahrenheit
172
LVD Low voltage differential Meters MA Milliamperes
173
TCP/IP Transmission Control Protocol/Internet Protocol
System diskette See bootable diskette
174
175
Volts VAC Volts alternating current VDC Volts direct current
176
Index
Connectors expansion-card riser
177
Hard drive installing Sata in a SATAu
SAS hard drive in a SATAu drive carrier
Board
179
PCI buses expansion-card riser
SAS backplane board, 103 SAS controller daughter
TOE
181
182
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