Dell 2950 owner manual 166, General Support

Page 166

Country (City)

Department Name or Service Area,

Area Codes,

International Access Code

Website and E-Mail Address

Local Numbers, and

Country Code

 

Toll-Free Numbers

City Code

 

 

 

 

 

Taiwan

Website: support.ap.dell.com

 

International Access Code: 002

E-mail: ap_support@dell.com

 

Country Code: 886

Technical Support (OptiPlex, Latitude, Inspiron,

toll-free: 00801 86 1011

 

Dimension, and Electronics and Accessories)

 

 

Technical Support (PowerApp, PowerEdge,

toll-free: 00801 60 1256

 

PowerConnect, and PowerVault)

 

 

Customer Care

toll-free: 00801 60 1250

 

 

(option 5)

 

Transaction Sales

toll-free: 00801 65 1228

 

Corporate Sales

toll-free: 00801 651 227

 

 

 

Thailand

Website: support.ap.dell.com

 

International Access Code: 001 Technical Support (OptiPlex, Latitude, and Dell

toll-free: 1800 0060 07

Country Code: 66

Precision)

 

 

 

 

Technical Support (PowerApp, PowerEdge,

toll-free: 1800 0600 09

 

PowerConnect, and PowerVault)

 

 

Customer Care

toll-free: 1800 006 007

 

 

(option 7)

 

Corporate Sales

toll-free: 1800 006 009

 

Transaction Sales

toll-free: 1800 006 006

 

 

 

Trinidad/Tobago

General Support

1-800-805-8035

 

 

 

Turks and Caicos Islands

General Support

toll-free: 1-866-540-3355

166

Getting Help

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Contents Dell PowerEdge 2950 Systems W . d e l l . c o m s u p p o r t . d e l l . c o mJanuary Contents Baseboard Management Controller Configuration Expansion Card Installation Guidelines Installing a SAS Controller Daughter CardRemoving a SAS Controller Daughter Card 100 General Memory Module Installation GuidelinesRemoving the Left Expansion-Card Riser Board 101111 Troubleshooting System Cooling Problems 119Troubleshooting an External Scsi Tape Drive 123 112132 Using Server Administrator Diagnostics 131Returning Items for Warranty Repair or Credit 149 Contents 133150 152Contents Other Information You May Need About Your SystemAccessing System Features During Startup Front-Panel Features and Indicators USB connectors LCD lights amber when the system needsWhether the system has been powered on MessagesHard-Drive Indicator Codes Amber About Your SystemAbout Your System Back-Panel Features and Indicators Connecting External DevicesIndicator Function Power Indicator CodesRedundant Power Supply Indicators Green indicates that the power supply is operationalNIC Indicator Codes LCD Status MessagesE1116 Temp Memory E1000 FAILSAFE, CallSupport E1114 Temp Ambient E12nn Xx PwrGdE1418 CPU # Presence E1410E1414 CPU # Thermtrip E141C CPU MismatchE1614 PS # Status E1422 CPU Machine ChkE1610 PS # Missing E1618 PS # PredictivePCI Perr Slot # E1810 HDD ## FaultE1711 E1712E2013 Shadow Bios Fail E1A11 PCI Rsr ConfigE2011 Mem Config Err E1811 HDD ## Rbld AbrtE2019 Parity Error E2017 Timer FailE2018 Prog Timer E201F Drac ConfigE2112 Mem Spare Crd # E2111 SBE Log DisableCrd # Dimm ## E2113 Mem Mirror Crd #Removing LCD Status Messages Solving Problems Described by LCD Status MessagesI1912 SEL Full System Messages Failure Diskette subsystem resetDiskette drive n seek Diskette read failureBe installed in pairs Error Incorrect memoryConfiguration. DIMMs must Error Remote AccessNo timer tick interrupt No boot device availableNo boot sector on hard drive Northbound merge errorActual Link Width is n PCIe Training Error Error EmbeddedError Slot n Slot n PCI Bios failed to installROM bad checksum = address Seek errorPlease run Setup program Sector not foundWrite fault Timer chip counterUpdate loaded for Write Fault on selectedDiagnostics Messages Alert MessagesAbout Your System Responding to Error Messages Entering the System Setup ProgramUsing the System Setup Program Using the System Setup Program System Setup OptionsMain Screen CPU Information Including size, type, and speedLogical Processor option. See Table Virtual CD-ROM may be present System Setup Program Options Description Boot SequenceUsing the Setup Password on From external devicesCPU Information Screen Integrated Devices Screen Serial Communication Screen System Security ScreenExit Screen System and Setup Password Features Using the System PasswordUsing the System Setup Program Using the Setup Password Deleting or Changing an Existing System PasswordBaseboard Management Controller Configuration Disabling a Forgotten PasswordSee Disabling a Forgotten Password on Entering the BMC Setup Module BMC Setup Module OptionsUsing the System Setup Program Installing System Components Recommended ToolsHot-pluggable fans Inside the SystemSideplane Control panelFront Bezel Hard Drive and Media Bay ConfigurationsRemoving the Front Bezel Replacing the Front Bezel Opening and Closing the SystemOpening the System Hard Drives Closing the SystemBefore You Begin Removing a Drive BlankInstalling a Hot-Plug Hard Drive Installing a Drive BlankRemoving a Hot-Plug Hard Drive Replacing a Hard-Drive Carrier Removing a Hard Drive From a Hard-Drive CarrierInstalling a SAS Hard Drive Into a SATAu Drive Carrier Screws SATAu drive carrierInstalling a Sata Hard Drive Into a Sata Drive Carrier Installing System Components Power Supplies Sata hard-drive Hole labelsRemoving a Power Supply Pull the power supply straight out to clear the chassisReplacing a Power Supply Removing the Power Supply BlankRemoving a System Fan Installing the Power Supply BlankSystem Fans System includes four hot-pluggable cooling fansCooling Shroud Replacing a Cooling FanRemoving the Cooling Shroud Installing the Cooling ShroudShroud hinges Fan bracket Fan Brackets Removing the Fan BracketSAS Controller Daughter Card Fan bracket slot in power Tabs Supply cageReplacing the Fan Bracket Installing a SAS Controller Daughter Card 12. Installing a SAS Controller Daughter Card Backplane Card SAS backplane a Inch x6 backplaneInch x4 backplane CardSAS backplane B Installing a RAID Battery RAID BatteryRemoving a SAS Controller Daughter Card Removing a RAID Battery SAS RAID controller daughter card batteryInstalling an Expansion Card Configuring the Boot DeviceExpansion Card Installation Guidelines Expansion CardsExpansion card Removing an Expansion Card Expansion-Card CageRemoving the Expansion-Card Cage Replacing the Expansion-Card Cage Lift the cage straight up to clear the chassis. See FigureInstalling a RAC Card Optical Drive Removing the Optical DriveInstalling the Optical Drive Optical driveDiskette Drive Removing the Diskette Drive From the SystemInstalling the Diskette Drive Into the System Removing the Diskette Drive From the Drive Carrier Installing the Diskette Drive Into the Drive CarrierDiskette drive release tabs Removing and Installing an Internal Scsi Tape Drive Scsi Tape DriveTape drive Release latch General Memory Module Installation Guidelines System MemoryMemory Sparing Support Non-Optimal Memory ConfigurationsInstalling Memory Modules Memory Mirroring SupportInstalling System Components Removing Memory Modules Processors Activating the Integrated NIC TOERemoving a Processor 28. Installing and Removing the Heat Sink Heat sink Installing a Processor Processor shield ZIF socket Socket keyReplacing the System Battery System BatterySystem battery is a 3.0-volt V, coin-cell battery Negative side of battery Expansion-Card Riser Boards Removing the Left Expansion-Card Riser BoardInstalling the Left Riser Board Riser securing tabs Riser securing slotsRemoving the Central Riser Board Installing the Central Riser BoardGuide pins System board socket 100Removing the Sideplane Board Sideplane Board101 Installing the Sideplane Board Backplane connector PinsRemoving the SAS Backplane Board SAS Backplane Board103 Installing the SAS Backplane Board Pin Securing slots Securing tabsRemoving the Control Panel Assembly Control Panel Assembly Service-only Procedure105 Installing the Control Panel Assembly Removing the System Board System Board Service-only Procedure107 Installing the System Board Release pin System-board securing tabs109 110 Start-Up Routine Safety First-For You and Your System111 Troubleshooting External Connections Troubleshooting IRQ Assignment ConflictsChecking the Equipment Monitor is not working properly Video memory is faulty Troubleshooting the Video SubsystemTroubleshooting the Keyboard ProblemTroubleshooting Basic I/O Functions Troubleshooting the MouseTroubleshooting a USB Device Troubleshooting a Serial I/O Device115 NIC cannot communicate with network Troubleshooting a NICTroubleshooting a Wet System Liquid spilled on the system Excessive humiditySystem was dropped or damaged Troubleshooting a Damaged System117 Troubleshooting the System Battery Troubleshooting Power SuppliesTroubleshooting a Fan Troubleshooting System Cooling Problems119 Troubleshooting System Memory Error message indicates a diskette drive problem Troubleshooting a Diskette Drive121 Action Troubleshooting an External Scsi Tape Drive Troubleshooting an Optical Drive123 Troubleshooting a Hard Drive 125 Troubleshooting a SAS or SAS RAID Controller Daughter Card Troubleshooting Expansion Cards 127Troubleshooting the Microprocessors 129 130 When to Use the System Diagnostics Using Server Administrator DiagnosticsSystem Diagnostics Features 131Using the Custom Test Options Running the System DiagnosticsSystem Diagnostics Testing Options Selecting Devices for TestingViewing Information and Results Selecting Diagnostics Options133 134 System Board Jumpers Jumpers and Connectors135 Default The password feature is enabled Password feature is disabledSystem Board Connectors 137138 Secondary SAS Sasb SAS Backplane Board Connectors139 Drive 5 SASDRV5 Drive 3 SASDRV3140 Drive 2 SASDRV2 Drive 3 SASDRV3 Drive 1 SASDRV1141 Secondary SAS Sasb Primary SAS SasaControl panel Ctrl Sideplane Board ConnectorsExpansion-Card Riser-Board Components and PCI Buses Pin guides143 Optional PCI-X Left Expansion-Card Riser Board ComponentsOptional PCIe Expansion-Card Central Riser Board Components 145 146 147 Online ServicesTechnical Assistance Getting HelpTechnical Support Service AutoTech ServiceAutomated Order-Status Service Electronic Quote Service149 Before You Call 150151 Contacting Dell 152153 154 155 156 General Support 01-899-753-0777157 158 159 General Support dial from within Jamaica only Getting Help160 161 General Support 001-800-882-1519 162General Support 001-800-220-1006 163 164 165 166 167 168 BTU British thermal unit 169Amperes AC Alternating current Celsius170 Cm Centimeters Cmos Complementary metal-oxide semiconductorFahrenheit 171Kilo Kb Kilobits 1024 bits Glossary 172 LVD Low voltage differential Meters MA Milliamperes173 174 System diskette See bootable disketteTCP/IP Transmission Control Protocol/Internet Protocol 175 Volts VAC Volts alternating current VDC Volts direct current176 177 Connectors expansion-card riserIndex Hard drive installing Sata in a SATAu SAS hard drive in a SATAu drive carrierPCI buses expansion-card riser Board179 SAS backplane board, 103 SAS controller daughterTOE 181 182
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