Dell 2950 owner manual 158, Website support.ap.dell.com

Page 158

Country (City)	Department Name or Service Area,	Area Codes,
International Access Code	Website and E-Mail Address	Local Numbers, and
Country Code		Toll-Free Numbers
City Code

Greece	Website: support.euro.dell.com
International Access Code: 00	Technical Support	00800-44 14 95 18
Country Code: 30	Gold Service Technical Support	00800-44 14 00 83
	Switchboard	2108129810
	Gold Service Switchboard	2108129811
	Sales	2108129800
	Fax	2108129812

Grenada	General Support	toll-free: 1-866-540-3355

Guatemala	General Support	1-800-999-0136

Guyana	General Support	toll-free: 1-877-270-4609

Hong Kong	Website: support.ap.dell.com
International Access Code: 001	Technical Support E-mail: HK_support@Dell.com
Country Code: 852	Technical Support (Dimension and Inspiron)	2969 3188
	Technical Support (OptiPlex, Latitude, and Dell	2969 3191
	Precision)
	Technical Support (PowerApp™, PowerEdge™,	2969 3196
	PowerConnect™, and PowerVault™)
	Customer Care	3416 0910
	Large Corporate Accounts	3416 0907
	Global Customer Programs	3416 0908
	Medium Business Division	3416 0912
	Home and Small Business Division	2969 3105

India	E-mail: india_support_desktop@dell.com
	india_support_notebook@dell.com
	india_support_Server@dell.com
	Technical Support	1600338045
		and 1600448046
	Sales (Large Corporate Accounts)	1600 33 8044
	Sales (Home and Small Business)	1600 33 8046

158

Getting Help

Image 158

Contents Dell PowerEdge 2950 Systems W . d e l l . c o m s u p p o r t . d e l l . c o mJanuary Contents Baseboard Management Controller Configuration Removing a SAS Controller Daughter Card Installing a SAS Controller Daughter CardExpansion Card Installation Guidelines 100 General Memory Module Installation GuidelinesRemoving the Left Expansion-Card Riser Board 101111 Troubleshooting System Cooling Problems 119Troubleshooting an External Scsi Tape Drive 123 112132 Using Server Administrator Diagnostics 131Returning Items for Warranty Repair or Credit 149 Contents 133150 152Contents Other Information You May Need About Your SystemAccessing System Features During Startup Front-Panel Features and Indicators USB connectors LCD lights amber when the system needsWhether the system has been powered on MessagesHard-Drive Indicator Codes Amber About Your SystemAbout Your System Back-Panel Features and Indicators Connecting External DevicesIndicator Function Power Indicator CodesRedundant Power Supply Indicators Green indicates that the power supply is operationalNIC Indicator Codes LCD Status MessagesE1116 Temp Memory E1000 FAILSAFE, CallSupport E1114 Temp Ambient E12nn Xx PwrGdE1418 CPU # Presence E1410E1414 CPU # Thermtrip E141C CPU MismatchE1614 PS # Status E1422 CPU Machine ChkE1610 PS # Missing E1618 PS # PredictivePCI Perr Slot # E1810 HDD ## FaultE1711 E1712E2013 Shadow Bios Fail E1A11 PCI Rsr ConfigE2011 Mem Config Err E1811 HDD ## Rbld AbrtE2019 Parity Error E2017 Timer FailE2018 Prog Timer E201F Drac ConfigE2112 Mem Spare Crd # E2111 SBE Log DisableCrd # Dimm ## E2113 Mem Mirror Crd #I1912 SEL Full Solving Problems Described by LCD Status MessagesRemoving LCD Status Messages System Messages Failure Diskette subsystem resetDiskette drive n seek Diskette read failureBe installed in pairs Error Incorrect memoryConfiguration. DIMMs must Error Remote AccessNo timer tick interrupt No boot device availableNo boot sector on hard drive Northbound merge errorActual Link Width is n PCIe Training Error Error EmbeddedError Slot n Slot n PCI Bios failed to installROM bad checksum = address Seek errorPlease run Setup program Sector not foundWrite fault Timer chip counterUpdate loaded for Write Fault on selectedDiagnostics Messages Alert MessagesAbout Your System Using the System Setup Program Entering the System Setup ProgramResponding to Error Messages Main Screen System Setup OptionsUsing the System Setup Program Logical Processor option. See Table Including size, type, and speedCPU Information Virtual CD-ROM may be present System Setup Program Options Description Boot SequenceUsing the Setup Password on From external devicesCPU Information Screen Integrated Devices Screen Serial Communication Screen System Security ScreenExit Screen System and Setup Password Features Using the System PasswordUsing the System Setup Program Using the Setup Password Deleting or Changing an Existing System PasswordSee Disabling a Forgotten Password on Disabling a Forgotten PasswordBaseboard Management Controller Configuration Entering the BMC Setup Module BMC Setup Module OptionsUsing the System Setup Program Installing System Components Recommended ToolsHot-pluggable fans Inside the SystemSideplane Control panelRemoving the Front Bezel Hard Drive and Media Bay ConfigurationsFront Bezel Opening the System Opening and Closing the SystemReplacing the Front Bezel Hard Drives Closing the SystemBefore You Begin Removing a Drive BlankRemoving a Hot-Plug Hard Drive Installing a Drive BlankInstalling a Hot-Plug Hard Drive Replacing a Hard-Drive Carrier Removing a Hard Drive From a Hard-Drive CarrierInstalling a SAS Hard Drive Into a SATAu Drive Carrier Screws SATAu drive carrierInstalling a Sata Hard Drive Into a Sata Drive Carrier Installing System Components Power Supplies Sata hard-drive Hole labelsRemoving a Power Supply Pull the power supply straight out to clear the chassisReplacing a Power Supply Removing the Power Supply BlankRemoving a System Fan Installing the Power Supply BlankSystem Fans System includes four hot-pluggable cooling fansCooling Shroud Replacing a Cooling FanShroud hinges Fan bracket Installing the Cooling ShroudRemoving the Cooling Shroud Fan Brackets Removing the Fan BracketReplacing the Fan Bracket Fan bracket slot in power Tabs Supply cageSAS Controller Daughter Card Installing a SAS Controller Daughter Card 12. Installing a SAS Controller Daughter Card Backplane Card SAS backplane a Inch x6 backplaneSAS backplane B CardInch x4 backplane Removing a SAS Controller Daughter Card RAID BatteryInstalling a RAID Battery Removing a RAID Battery SAS RAID controller daughter card batteryInstalling an Expansion Card Configuring the Boot DeviceExpansion Card Installation Guidelines Expansion CardsExpansion card Removing the Expansion-Card Cage Expansion-Card CageRemoving an Expansion Card Replacing the Expansion-Card Cage Lift the cage straight up to clear the chassis. See FigureInstalling a RAC Card Optical Drive Removing the Optical DriveInstalling the Optical Drive Optical driveDiskette Drive Removing the Diskette Drive From the SystemInstalling the Diskette Drive Into the System Diskette drive release tabs Installing the Diskette Drive Into the Drive CarrierRemoving the Diskette Drive From the Drive Carrier Removing and Installing an Internal Scsi Tape Drive Scsi Tape DriveTape drive Release latch General Memory Module Installation Guidelines System MemoryMemory Sparing Support Non-Optimal Memory ConfigurationsInstalling Memory Modules Memory Mirroring SupportInstalling System Components Removing Memory Modules Removing a Processor Activating the Integrated NIC TOEProcessors 28. Installing and Removing the Heat Sink Heat sink Installing a Processor Processor shield ZIF socket Socket keySystem battery is a 3.0-volt V, coin-cell battery System BatteryReplacing the System Battery Negative side of battery Expansion-Card Riser Boards Removing the Left Expansion-Card Riser BoardInstalling the Left Riser Board Riser securing tabs Riser securing slotsRemoving the Central Riser Board Installing the Central Riser BoardGuide pins System board socket 100101 Sideplane BoardRemoving the Sideplane Board Installing the Sideplane Board Backplane connector Pins103 SAS Backplane BoardRemoving the SAS Backplane Board Installing the SAS Backplane Board Pin Securing slots Securing tabs105 Control Panel Assembly Service-only ProcedureRemoving the Control Panel Assembly Installing the Control Panel Assembly 107 System Board Service-only ProcedureRemoving the System Board Installing the System Board Release pin System-board securing tabs109 110 111 Safety First-For You and Your SystemStart-Up Routine Checking the Equipment Troubleshooting IRQ Assignment ConflictsTroubleshooting External Connections Monitor is not working properly Video memory is faulty Troubleshooting the Video SubsystemTroubleshooting the Keyboard ProblemTroubleshooting Basic I/O Functions Troubleshooting the Mouse115 Troubleshooting a Serial I/O DeviceTroubleshooting a USB Device NIC cannot communicate with network Troubleshooting a NICTroubleshooting a Wet System Liquid spilled on the system Excessive humidity117 Troubleshooting a Damaged SystemSystem was dropped or damaged Troubleshooting the System Battery Troubleshooting Power Supplies119 Troubleshooting System Cooling ProblemsTroubleshooting a Fan Troubleshooting System Memory 121 Troubleshooting a Diskette DriveError message indicates a diskette drive problem Action 123 Troubleshooting an Optical DriveTroubleshooting an External Scsi Tape Drive Troubleshooting a Hard Drive 125 Troubleshooting a SAS or SAS RAID Controller Daughter Card Troubleshooting Expansion Cards 127Troubleshooting the Microprocessors 129 130 When to Use the System Diagnostics Using Server Administrator DiagnosticsSystem Diagnostics Features 131Using the Custom Test Options Running the System DiagnosticsSystem Diagnostics Testing Options Selecting Devices for Testing133 Selecting Diagnostics OptionsViewing Information and Results 134 135 Jumpers and ConnectorsSystem Board Jumpers Default The password feature is enabled Password feature is disabledSystem Board Connectors 137138 Secondary SAS Sasb SAS Backplane Board Connectors139 Drive 5 SASDRV5 Drive 3 SASDRV3140 Drive 2 SASDRV2 Drive 3 SASDRV3 Drive 1 SASDRV1141 Secondary SAS Sasb Primary SAS SasaControl panel Ctrl Sideplane Board ConnectorsExpansion-Card Riser-Board Components and PCI Buses Pin guides143 Optional PCI-X Left Expansion-Card Riser Board ComponentsOptional PCIe Expansion-Card Central Riser Board Components 145 146 147 Online ServicesTechnical Assistance Getting HelpTechnical Support Service AutoTech ServiceAutomated Order-Status Service Electronic Quote Service149 Before You Call 150151 Contacting Dell 152153 154 155 156 General Support 01-899-753-0777157 158 159 General Support dial from within Jamaica only Getting Help160 161 General Support 001-800-220-1006 162General Support 001-800-882-1519 163 164 165 166 167 168 BTU British thermal unit 169Amperes AC Alternating current Celsius170 Cm Centimeters Cmos Complementary metal-oxide semiconductorKilo Kb Kilobits 1024 bits Glossary 171Fahrenheit 172 LVD Low voltage differential Meters MA Milliamperes173 TCP/IP Transmission Control Protocol/Internet Protocol System diskette See bootable diskette174 175 Volts VAC Volts alternating current VDC Volts direct current176 Index Connectors expansion-card riser177 Hard drive installing Sata in a SATAu SAS hard drive in a SATAu drive carrierPCI buses expansion-card riser Board179 SAS backplane board, 103 SAS controller daughterTOE 181 182

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