Dell 2950 owner manual Troubleshooting a SAS or SAS RAID Controller Daughter Card

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cVerify that the cable connections between SAS backplane(s) and the SAS daughter card are correct. See "Installing a SAS Controller Daughter Card" on page 70.

dVerify that the SAS cables are securely seated in their connectors.

eVerify that the power connectors on the SAS backplane(s) are securely seated in their connectors.

fClose the system. See "Closing the System" on page 55.

gReconnect the system to the electrical outlet, and turn on the system and attached peripherals. If the problem persists, see "Getting Help" on page 147.

Troubleshooting a SAS or SAS RAID Controller Daughter Card

NOTE: When troubleshooting a SAS or SAS RAID controller daughter card, also see the documentation for your operating system and the controller daughter card.

Problem

•Error message indicates a problem with the SAS or SAS RAID controller daughter card.

•SAS or SAS RAID controller daughter card performs incorrectly or not at all.

Action

CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. Before performing any procedure, see your Product Information Guide for complete information about safety precautions, working inside the computer and protecting against electrostatic discharge.

1Run the appropriate online diagnostic test. See "Using Server Administrator Diagnostics" on page 131.

2Enter the System Setup program and ensure that the SAS or SAS RAID controller daughter card is enabled. See "Using the System Setup Program" on page 37.

3Restart the system and press the applicable key sequence to enter the configuration utility program:

•<Ctrl><C> for a SAS controller

•<Ctrl><R> for a SAS RAID controller

See the controller's documentation for information about configuration settings.

4Check the configuration settings, make any necessary corrections, and restart the system. If the problem is not resolved, continue to the next step.

5Remove the bezel. See "Removing the Front Bezel" on page 53.

6Turn off the system and attached peripherals, and disconnect the system from its electrical outlet.

7Open the system. See "Opening and Closing the System" on page 54.

8Ensure that the controller card is firmly seated in its connector. See "SAS Controller Daughter Card" on page 69.

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Troubleshooting Your System

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Contents Dell PowerEdge 2950 Systems W . d e l l . c o m s u p p o r t . d e l l . c o mJanuary Contents Baseboard Management Controller Configuration Installing a SAS Controller Daughter Card Expansion Card Installation GuidelinesRemoving a SAS Controller Daughter Card 100 General Memory Module Installation GuidelinesRemoving the Left Expansion-Card Riser Board 101111 Troubleshooting System Cooling Problems 119Troubleshooting an External Scsi Tape Drive 123 112132 Using Server Administrator Diagnostics 131Returning Items for Warranty Repair or Credit 149 Contents 133150 152Contents Other Information You May Need About Your SystemAccessing System Features During Startup Front-Panel Features and Indicators USB connectors LCD lights amber when the system needsWhether the system has been powered on MessagesHard-Drive Indicator Codes Amber About Your SystemAbout Your System Back-Panel Features and Indicators Connecting External DevicesIndicator Function Power Indicator CodesRedundant Power Supply Indicators Green indicates that the power supply is operationalNIC Indicator Codes LCD Status MessagesE1116 Temp Memory E1000 FAILSAFE, CallSupport E1114 Temp Ambient E12nn Xx PwrGdE1418 CPU # Presence E1410E1414 CPU # Thermtrip E141C CPU MismatchE1614 PS # Status E1422 CPU Machine ChkE1610 PS # Missing E1618 PS # PredictivePCI Perr Slot # E1810 HDD ## FaultE1711 E1712E2013 Shadow Bios Fail E1A11 PCI Rsr ConfigE2011 Mem Config Err E1811 HDD ## Rbld AbrtE2019 Parity Error E2017 Timer FailE2018 Prog Timer E201F Drac ConfigE2112 Mem Spare Crd # E2111 SBE Log DisableCrd # Dimm ## E2113 Mem Mirror Crd #Solving Problems Described by LCD Status Messages Removing LCD Status MessagesI1912 SEL Full System Messages Failure Diskette subsystem resetDiskette drive n seek Diskette read failureBe installed in pairs Error Incorrect memoryConfiguration. DIMMs must Error Remote AccessNo timer tick interrupt No boot device availableNo boot sector on hard drive Northbound merge errorActual Link Width is n PCIe Training Error Error EmbeddedError Slot n Slot n PCI Bios failed to installROM bad checksum = address Seek errorPlease run Setup program Sector not foundWrite fault Timer chip counterUpdate loaded for Write Fault on selectedDiagnostics Messages Alert MessagesAbout Your System Entering the System Setup Program Responding to Error MessagesUsing the System Setup Program System Setup Options Using the System Setup ProgramMain Screen Including size, type, and speed CPU InformationLogical Processor option. See Table Virtual CD-ROM may be present System Setup Program Options Description Boot SequenceUsing the Setup Password on From external devicesCPU Information Screen Integrated Devices Screen Serial Communication Screen System Security ScreenExit Screen System and Setup Password Features Using the System PasswordUsing the System Setup Program Using the Setup Password Deleting or Changing an Existing System PasswordDisabling a Forgotten Password Baseboard Management Controller ConfigurationSee Disabling a Forgotten Password on Entering the BMC Setup Module BMC Setup Module OptionsUsing the System Setup Program Installing System Components Recommended ToolsHot-pluggable fans Inside the SystemSideplane Control panelHard Drive and Media Bay Configurations Front BezelRemoving the Front Bezel Opening and Closing the System Replacing the Front BezelOpening the System Hard Drives Closing the SystemBefore You Begin Removing a Drive BlankInstalling a Drive Blank Installing a Hot-Plug Hard DriveRemoving a Hot-Plug Hard Drive Replacing a Hard-Drive Carrier Removing a Hard Drive From a Hard-Drive CarrierInstalling a SAS Hard Drive Into a SATAu Drive Carrier Screws SATAu drive carrierInstalling a Sata Hard Drive Into a Sata Drive Carrier Installing System Components Power Supplies Sata hard-drive Hole labelsRemoving a Power Supply Pull the power supply straight out to clear the chassisReplacing a Power Supply Removing the Power Supply BlankRemoving a System Fan Installing the Power Supply BlankSystem Fans System includes four hot-pluggable cooling fansCooling Shroud Replacing a Cooling FanInstalling the Cooling Shroud Removing the Cooling ShroudShroud hinges Fan bracket Fan Brackets Removing the Fan BracketFan bracket slot in power Tabs Supply cage SAS Controller Daughter CardReplacing the Fan Bracket Installing a SAS Controller Daughter Card 12. Installing a SAS Controller Daughter Card Backplane Card SAS backplane a Inch x6 backplaneCard Inch x4 backplaneSAS backplane B RAID Battery Installing a RAID BatteryRemoving a SAS Controller Daughter Card Removing a RAID Battery SAS RAID controller daughter card batteryInstalling an Expansion Card Configuring the Boot DeviceExpansion Card Installation Guidelines Expansion CardsExpansion card Expansion-Card Cage Removing an Expansion CardRemoving the Expansion-Card Cage Replacing the Expansion-Card Cage Lift the cage straight up to clear the chassis. See FigureInstalling a RAC Card Optical Drive Removing the Optical DriveInstalling the Optical Drive Optical driveDiskette Drive Removing the Diskette Drive From the SystemInstalling the Diskette Drive Into the System Installing the Diskette Drive Into the Drive Carrier Removing the Diskette Drive From the Drive CarrierDiskette drive release tabs Removing and Installing an Internal Scsi Tape Drive Scsi Tape DriveTape drive Release latch General Memory Module Installation Guidelines System MemoryMemory Sparing Support Non-Optimal Memory ConfigurationsInstalling Memory Modules Memory Mirroring SupportInstalling System Components Removing Memory Modules Activating the Integrated NIC TOE ProcessorsRemoving a Processor 28. Installing and Removing the Heat Sink Heat sink Installing a Processor Processor shield ZIF socket Socket keySystem Battery Replacing the System BatterySystem battery is a 3.0-volt V, coin-cell battery Negative side of battery Expansion-Card Riser Boards Removing the Left Expansion-Card Riser BoardInstalling the Left Riser Board Riser securing tabs Riser securing slotsRemoving the Central Riser Board Installing the Central Riser BoardGuide pins System board socket 100Sideplane Board Removing the Sideplane Board101 Installing the Sideplane Board Backplane connector PinsSAS Backplane Board Removing the SAS Backplane Board103 Installing the SAS Backplane Board Pin Securing slots Securing tabsControl Panel Assembly Service-only Procedure Removing the Control Panel Assembly105 Installing the Control Panel Assembly System Board Service-only Procedure Removing the System Board107 Installing the System Board Release pin System-board securing tabs109 110 Safety First-For You and Your System Start-Up Routine111 Troubleshooting IRQ Assignment Conflicts Troubleshooting External ConnectionsChecking the Equipment Monitor is not working properly Video memory is faulty Troubleshooting the Video SubsystemTroubleshooting the Keyboard ProblemTroubleshooting Basic I/O Functions Troubleshooting the MouseTroubleshooting a Serial I/O Device Troubleshooting a USB Device115 NIC cannot communicate with network Troubleshooting a NICTroubleshooting a Wet System Liquid spilled on the system Excessive humidityTroubleshooting a Damaged System System was dropped or damaged117 Troubleshooting the System Battery Troubleshooting Power SuppliesTroubleshooting System Cooling Problems Troubleshooting a Fan119 Troubleshooting System Memory Troubleshooting a Diskette Drive Error message indicates a diskette drive problem121 Action Troubleshooting an Optical Drive Troubleshooting an External Scsi Tape Drive123 Troubleshooting a Hard Drive 125 Troubleshooting a SAS or SAS RAID Controller Daughter Card Troubleshooting Expansion Cards 127Troubleshooting the Microprocessors 129 130 When to Use the System Diagnostics Using Server Administrator DiagnosticsSystem Diagnostics Features 131Using the Custom Test Options Running the System DiagnosticsSystem Diagnostics Testing Options Selecting Devices for TestingSelecting Diagnostics Options Viewing Information and Results133 134 Jumpers and Connectors System Board Jumpers135 Default The password feature is enabled Password feature is disabledSystem Board Connectors 137138 Secondary SAS Sasb SAS Backplane Board Connectors139 Drive 5 SASDRV5 Drive 3 SASDRV3140 Drive 2 SASDRV2 Drive 3 SASDRV3 Drive 1 SASDRV1141 Secondary SAS Sasb Primary SAS SasaControl panel Ctrl Sideplane Board ConnectorsExpansion-Card Riser-Board Components and PCI Buses Pin guides143 Optional PCI-X Left Expansion-Card Riser Board ComponentsOptional PCIe Expansion-Card Central Riser Board Components 145 146 147 Online ServicesTechnical Assistance Getting HelpTechnical Support Service AutoTech ServiceAutomated Order-Status Service Electronic Quote Service149 Before You Call 150151 Contacting Dell 152153 154 155 156 General Support 01-899-753-0777157 158 159 General Support dial from within Jamaica only Getting Help160 161 162 General Support 001-800-882-1519General Support 001-800-220-1006 163 164 165 166 167 168 BTU British thermal unit 169Amperes AC Alternating current Celsius170 Cm Centimeters Cmos Complementary metal-oxide semiconductor171 FahrenheitKilo Kb Kilobits 1024 bits Glossary 172 LVD Low voltage differential Meters MA Milliamperes173 System diskette See bootable diskette 174TCP/IP Transmission Control Protocol/Internet Protocol 175 Volts VAC Volts alternating current VDC Volts direct current176 Connectors expansion-card riser 177Index Hard drive installing Sata in a SATAu SAS hard drive in a SATAu drive carrierPCI buses expansion-card riser Board179 SAS backplane board, 103 SAS controller daughterTOE 181 182

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