Troubleshooting | Dell A940 instruction

	Cleaning the ink cartridge nozzles	42
4	Troubleshooting
	Setup troubleshooting	44
	General troubleshooting	44
	Paper misfeeds or multiple sheets feed	45
	Envelopes do not feed properly	45
	Document does not print	45
	Display language is not preferable	46
	Printer or scanner is not communicating with computer	46
	Copy quality is unsatisfactory	46
	More troubleshooting	48
	You receive an error message	48
	Uninstall and reinstall the printer software	54
	Other help sources	54
5	Regulatory Notices
6	Appendix
	Contacting Dell	60
	Limited Warranties and Return Policy	72
	Limited Warranty for Dell-Branded Hardware Products (U.S. Only) .
	72
	"Total Satisfaction" Return Policy (U.S. Only)	75
	Limited Warranty Terms for Dell-Branded Hardware Products (Canada
	Only)	75
	"Total Satisfaction" Return Policy (Canada Only)	79
	Dell Software and Peripherals (Canada Only)	79
	One-Year End-User Manufacturer Guarantee (Latin America and the
	Caribbean Only)	80

Contents

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Dell A940 manual Troubleshooting

Contents

Dell AIO Printer A940 Page Finding information Refer to When you need help with USB cable Understanding the All-In-One parts Use When you want to Accessing your User’s Guide Finding your Express Service Code and Tag number United States Government Restricted Rights Safety information Contents Maintenance Troubleshooting Xii Contents Learning about your printer Page Understanding the operator panel Black PowerCancel Copy Quality Operator panel menus Photo Options menus Understanding the printer software Accessing the Dell All-In-One Center Accessing Print Properties Using the Dell Photo Editor From this tab You can Using the Dell Printer Solution Center Progress Understanding the paper type sensor Click OK To permanently turn it off Using your printer Loading paper Photo cards EnvelopesGreeting cards, index Cards, postcards, or Using your printer Placing your document on the scanner glass Sharing printers PrintingPrinting photos Click Start → Settings → Printer Print a poster Print repeating images Using the printer software Print a banner Personalize fabric with pictures Print mirror images and iron-on transfers Press Number of Copies repeatedly Click See More Copy SettingsCopying Copying photos Color Document Make color copiesPress Number of Copies if making Press Select Software Click See More Scan SettingsScanning Scanning photos Enlarge or reduce an image Enlarging or reducing imagesScan a photograph and e-mail it to a friend Reduce/Enlarge Scan multiple pages or images Use Optical Character Recognition Editing scanned images Using special scan features Faxing Using Bvrp fax softwareInstalling Bvrp fax software Configuring Bvrp fax software Sending a multiple-page fax with Bvrp Sending a one-page fax with Bvrp Viewing your faxes in Bvrp Using Fax ConsoleInstalling Fax Console Receiving faxes with Bvrp Sending a multiple-page fax with Fax Console Configuring Fax ConsoleSending a one-page fax with Fax Console Viewing faxes with Fax Console Receiving faxes with Fax Console Fax troubleshooting I n t e n a n c e Ordering supplies Replacing the ink cartridges Maintenance Aligning the ink cartridges After installing cartridges Cleaning the ink cartridge nozzles Tr o u b l e s h o o t i n g General troubleshooting Setup troubleshooting Document does not print Paper misfeeds or multiple sheets feedEnvelopes do not feed properly If your document is too light or too dark Printer or scanner is not communicating with computerCopy quality is unsatisfactory Click Display Advanced Copy Settings You receive an error message More troubleshooting Paper Jam message Ink Low message Cover Open message Unlock Scanner message Cartridge Error messagesPaper Out message Check the table below for specific instructions Other error messages Other help sources Uninstall and reinstall the printer software Regulator y Notices Regulator y Notices Japan Vcci Energy Star P e n d i Contacting Dell British Virgin Islands Belgium Brussels Website support.euro.dell.comBolivia Brazil Finland Helsinki Website support.euro.dell.com Denmark Copenhagen Germany Langen Website support.euro.dell.com France Paris Montpellier Website support.euro.dell.comHome and Small Business Corporate India Greece Website support.euro.dell.comGrenada Guyana Luxembourg Website support.euro.dell.com Italy Milan Website support.euro.dell.comJamaica Latin America Netherlands Amsterdam Website support.euro.dell.com MexicoNetherlands Antilles Puerto Rico Norway Lysaker Website support.euro.dell.comPoland Warsaw Website support.euro.dell.com Portugal Website support.euro.dell.com Spain Madrid Website support.euro.dell.com St. Vincent and the GrenadinesSingapore Singapore Switzerland Geneva Website support.euro.dell.com Sweden Upplands Vasby Website support.euro.dell.com Bracknell Website support.euro.dell.com Venezuela A. Austin, TexasBusiness Virgin Islands Limited Warranties and Return Policy What is covered by this limited warranty?What is not covered by this limited warranty? What will Dell do? How long does this limited warranty last?What do I do if I need warranty service? What do I do if I am not satisfied? What if I purchased a service contract?How will you fix my product? Total Satisfaction Return Policy U.S. Only May I transfer the limited warranty? What is not covered by this limited warranty? Consumers What do I do if I am not satisfied? Dell-Branded Peripheral Products Total Satisfaction Return Policy Canada OnlyDell Software and Peripherals Canada Only Third-Party Software and Peripherals Products Making a Claim GuaranteeReturn Policy Exclusions Dell Computer de Colombia Corporation Appendix Ink and Toner Cartridges Limited Warranty Latin America Only Dell Software License Agreement Limited Warranty General Government Restricted Rights D ex Index Index Index