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HP 510 Inkjet Large Format CH336A#B1K manual Guide to Troubleshooting the Printer, Introduction

Models: 510 Inkjet Large Format CH336A#B1K

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Troubleshooting

Guide to Troubleshooting the Printer

Introduction

This chapter will guide you through the relevant steps to take when troubleshooting the printer.

Front Panel Difference for the HP DesignJet 500, 510 and 800 Series Printers

Front Panel for the HP DesignJet 500 and 800 Series

Front Panel for the HP DesignJet 510 Series

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1-2	HP DesignJets 500, 510 and 800 Series Printers Service Manual

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HP 510 Inkjet Large Format CH336A#B1K manual Guide to Troubleshooting the Printer, Introduction

Contents

HP DesignJets 500, 510 and 800 Series Large-Format Printers Safety Symbols HP DesignJets 500, 510 and 800 Series Large-Format Printers Using this Manual PurposeReadership Part Numbers Conventions Table of Contents Service Tests and Utilities Service Calibrations Parts and Diagrams Print Quality Removal and Installation Preventive Maintenance Functional OverviewGlossary Index Troubleshooting Guide to Troubleshooting the Printer Introduction Troubleshooting System Error Codes Performing a Service Test on a Failed AssemblyPerforming the Necessary Service Calibrations Solving Print Quality Problems Printer does not Power onLine Sensor has Problems Detecting Media Cover Sensors are not Working Troubleshooting Paper-Axis Shutdowns Problems with the Vacuum Fan Vacuum suction much lower at high altitudes HP-GL/2 color differences in different HP DesignJet Printers Banding at variable extreme environmental conditions Priming Procedure Fails Check for ink Troubleshooting Using the Power Switch LED to Troubleshoot Does not Power up completely. The LED may flash in otherMean that there is a problem with the Printer Circumstances which are completely normal and this does notPage Using the Boot-Up Sequence to Troubleshoot Entering Service Menu at Power Up Only for Onsite Repair Using the Formatter/Accessory Card LEDs to Troubleshoot LED’s on the HP-GL/2 Accessory CardLED’s on the Formatter Page How to Detect Problems Related to the Encoder Disk Encoder Disk System Error Codes Continuable and Non-Continuable Error Codes System Error Codes ExplanationTo troubleshoot the problem Even though the customer can continue working with a System Error Codes Code Recovery Action Response Error Log Utility Accessing the Error Log Utility To view information on another Error Code, press Back Front panel will return to the previous screen System Error Problem Description Corrective Action 0113 Electronics Module failure. The possible cause could be Error Only applicable to HP DesignJet 500 and 510 Series Error Only applicable to HP DesignJet 800 Series Problem Description Corrective Action System Error Replace the Ink Supply Station ⇒ 4110 5610 Front Panel Set-up menu / PS settings / Encoding / Binary 7104 7204 7904 8510 Carriage-Axis shutdown Firmware Error 8613 Ink Supplies Troubleshooting What are the Ink Supplies? Ink CartridgesMagenta and Yellow colors. The HP No.11 Ink Cartridges Contain 33cc of ink Printheads Identifying the Components General Information About the Ink Supplies Some General Precautions When Handling the Ink Supplies When Should You Replace the Ink Cartridges? When Should You Replace the Printheads? User can continue using the Printer even with the Printhead That the Printer is designed to provide, unless he replacesWorn out Printhead Obtaining Ink Cartridge Information Press the Enter key Obtaining Printhead Information Front panel displays information on the selected Printhead Page Ink Cartridge Status Messages Ink Cartridge Status While Replacing Printhead Status Messages Accessing the Printhead History Utility Printhead History Utility Log Printheads Errors Menu Back Enter Is the Printer Causing Repetitive Printhead Problems? Summary Is the User Replacing the Printheads too Early? Summary Troubleshooting Repetitive Ink Cartridge Messages Ink Cartridge Error messageInk Cartridge is leaking. In this case try the following Out of Ink message Troubleshooting Repetitive Printhead Error Messages Printhead Error messageExpiration message Order to determine the correct date, the Printer reads Printhead Error Codes Code Explanation Summary of Solving Ink Supplies Problems Service Tests Utilities Diagnostics Self Test IntroductionPhone Support Initialization Sequences Service Tests Diagnostics Entering the Service Tests Menu Order to enter the Service Utility Menu, please refer toInstructions on Page Ink Supply Station If this Test PASSES, do not Replace the INK Carriage Movement Normal Values Acceptable Values PWM Average 45 mm 65 mm Paper Advance Test Remove any media loaded and make sure that Pinch-Arms areLowered before performing this test If the test fails while checking the Paper-Axis Motor, then Following message will be displayed You will be able to determine exactly which component failed Service Utilities Entering the Service Utilities Menu Page Eerom Setup After any change in the EEROM, switch the Printer OFFSubsystems of the Printer If you want to select the Serial Number B C D E F ES SG If you want to change the Font Type If you want to Reset the Usage Counter Counter for a component when it has not been replaced Menu Turn Drive Roller Operation Unlock Carriage Carriage will remain uncapped until another action e.gPrinter to normal operation. Make sure you leave Carriage in a locked position once the repair is completed Prime Tubes Service Tests and Utilities To a position where it can be replacedChange Cutter Change Ink Tubes Some of the parameters can be reset to zero by using Eerom Setup utility ⇒Printer Information How to convert the Service ID into a calendar date Page Service Calibrations Service Calibrations Entering the Service Calibrations Menu Page Printhead Alignment includes PPS Calibration Perform the Printhead Alignment as followsMake sure you use HP Bright White InkJet Paper Bond, HP Coated Paper, HP Heavy Coated Paper, HP High-Gloss Paper Aligning printheads Please wait Color Calibration Make sure you load media before performing this calibration Calibration error Press Enter to continue Menu Back Advance Calibration Job management menu Factory Advance Calibration Do not use any other type of media apart from HP High Gloss Photo Paper or HP Bright White Inkjet Paper Job management menu Print Quality Print Quality Troubleshooting Checklist Print Quality Photo Paper or Bright White InkJet Paper when performing Accuracy Calibration How to Use the Troubleshooting Procedure What is the Troubleshooting Procedure?Considerations for Using the Troubleshooting Procedure Performing the Troubleshooting Procedure Printhead Alignment requires a few centimeters of Paper Loaded and takes several minutes to perform Ignore these solid bars Troubleshooting Procedure Flowchart Start Here What to Configure Configuration Setting Optimal Setting Solving Color Accuracy problems Color Consistency problemsLong Term Color Bleeding Glossy Papers Media There are Smears or Scratching on the Printed Media Parts and Diagrams Printer Support Printer Support Right Hand Cover Right Hand Cover Left Hand Cover Left Hand Cover Top Cover and Deflectors Top Cover and Deflectors Rollfeed Module Rollfeed Module Back Platen Assembly Back Platen Assembly Electronics Module Refer to the following page for more details Cooling Fan Cooling fan orientation for the HP DesignJet 500 PrinterSeries serial number MY857H307G and greater, and all HP DesignJet 510 Series Printers, is as shown below Power Supply Power SupplyHP Part Number Quantity Description/Comments Drawing Power Supply Cutter Assemblies Cutter Assemblies Cutter Assemblies Ink Delivery System Ink Delivery System Ink Delivery System Service Station and Spittoon Service Station and Spittoon Service Station and Spittoon Service Station Holder Service Station Holder Service Station Holder Pinch-Wheel Assemblies Pinch-Wheel Assemblies Pinch-Wheel Assemblies Scan-Axis Motor Scan-Axis Motor Scan-Axis Motor Drive Roller Encoder Sensor Drive Roller Encoder Sensor Drive Roller Encoder Sensor Print Platen Assembly Print Platen Assembly Print Platen Assembly Carriage Assembly Carriage Assembly Carriage Assembly Parts and Diagrams Vacuum FanVacuum Fan Vacuum Fan Interconnect Cable Interconnect Cable Interconnect Cable Paper-Axis Motor Paper-Axis Motor Paper-Axis Motor Drive Roller Drive Roller Drive Roller Miscellaneous Items Miscellaneous Items Removal and Installation Safety Precautions Electrostatic Discharge ESD Precautions Required Tools Screw Types Left Hand Cover RemovalPage Right Hand Cover Remove 1 T-20 screw Type F fromBack of the Right Hand Cover Page Front Panel Window and Top Cover Switch off the printer and remove the power cord Media DeflectorsPage Switch off the printer and remove the power cord Left End Roll-FeedPage Right End Roll-Feed Removal and Installation Remove Right Hand Roll-Feed Back Platen Page Media Sensor Formatter Remove the LAN Card Cover fromBack of the Left Hand Cover LAN Card Page Spittoon Release Electronics Module Remove the Left Hand Cover ReferDisconnect ALL the cables from Loosen Only Installing the Electronics Module Power Supply DisconnectPage Scan-Axis Motor Assembly Page Installing the Scan-Axis Motor Cutter Assembly Select the Change Cutter optionFrom the Front Panel Menu Open the Window Left Encoder Holder Page Cutter Bushing Cutter Guide Bracket Remove the Cutter from its positionPage Drive Roller Encoder Sensor Page Trailing Cable Page Page Page Page Page Page Installing the Trailing Cable Ink Supply Station Assembly that includes Assembly must be removedInstalled together ISS is a complete Interconnect PCA Remove the Right Hand Cover ReferDisconnect all the cables connected to Interconnect PCAPage Service Station and Aerosol Fan Page Installing the Service Station/Aerosol Fan Cutter Guide Print Platen Service Station Holder Page Interconnect Cable Ink Supply Tubes Page Page Page Vacuum Fan Page Pinch-Arm Pinch-Arm Mechanism Page Pinch-Arm Lever Page Pinch-Arm Sensor Raise the Media LeverPage Page Fork Idler, Tensioner and Idler Pulley Page Encoder Strip Release Carriage Assembly Including Belt Page Page Page Page Installing the Carriage Assembly Paper-Axis Motor Page Drive Roller Page Page Page Page Page Gear Assemblies Page Preventive Maintenance Preventive Maintenance Cleaning the Drive Roller/Print Platen Scheduled MaintenanceLevel of Printer Usage Scan-Axis Maintenance Functional Overview SKU Overview Total there are 12 SKUs. They are detailed as follows Functional Overview Electrical System Hardware DescriptionPage Power Supply Unit PSU Power Supply Connector to Main PCA Power Switch Housing Front Panel Voltage Maximum Output Systems Ink Delivery System IDS Ink Supply Station ISS 10-9 Tubes Assembly Tubes System ISS Crane Clips Carriage Crane Service Station Default Ansi sizeApplication Centronics Margin MatteInput/output Inked area Raster PenPlaten Printing area About this Edition Large-Format Printers Index Page Page