HP DesignJets 500, 510 and 800 Series Large-Format Printers
Safety Symbols
HP DesignJets 500, 510 and 800 Series Large-Format Printers
Purpose
Using this Manual
Readership Part Numbers
Conventions
Table of Contents
Service Tests and Utilities
Service Calibrations
Parts and Diagrams
Print Quality
Removal and Installation
Functional Overview
Preventive Maintenance
Glossary Index
Troubleshooting
Guide to Troubleshooting the Printer
Introduction
Performing a Service Test on a Failed Assembly
Troubleshooting System Error Codes
Performing the Necessary Service Calibrations
Line Sensor has Problems Detecting Media
Solving Print Quality Problems
Printer does not Power on
Cover Sensors are not Working
Troubleshooting Paper-Axis Shutdowns
Problems with the Vacuum Fan
Vacuum suction much lower at high altitudes
HP-GL/2 color differences in different HP DesignJet Printers
Banding at variable extreme environmental conditions
Priming Procedure Fails
Check for ink
Troubleshooting
Mean that there is a problem with the Printer
Using the Power Switch LED to Troubleshoot
Does not Power up completely. The LED may flash in other
Circumstances which are completely normal and this does not
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Using the Boot-Up Sequence to Troubleshoot
Entering Service Menu at Power Up Only for Onsite Repair
LED’s on the HP-GL/2 Accessory Card
Using the Formatter/Accessory Card LEDs to Troubleshoot
LED’s on the Formatter
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How to Detect Problems Related to the Encoder Disk
Encoder Disk
System Error Codes
To troubleshoot the problem
Continuable and Non-Continuable Error Codes
System Error Codes Explanation
Even though the customer can continue working with a
System Error Codes
Code Recovery Action Response
Error Log Utility
Accessing the Error Log Utility
To view information on another Error Code, press Back
Front panel will return to the previous screen
System Error Problem Description Corrective Action
0113 Electronics Module failure. The possible cause could be
Error Only applicable to HP DesignJet 500 and 510 Series
Error Only applicable to HP DesignJet 800 Series
Problem Description Corrective Action System Error
Replace the Ink Supply Station ⇒
4110
5610
Front Panel Set-up menu / PS settings / Encoding / Binary
7104
7204
7904
8510
Carriage-Axis shutdown Firmware Error
8613
Ink Supplies Troubleshooting
Magenta and Yellow colors. The HP No.11 Ink Cartridges
What are the Ink Supplies?
Ink Cartridges
Contain 33cc of ink
Printheads
Identifying the Components
General Information About the Ink Supplies
Some General Precautions When Handling the Ink Supplies
When Should You Replace the Ink Cartridges?
When Should You Replace the Printheads?
That the Printer is designed to provide, unless he replaces
User can continue using the Printer even with the Printhead
Worn out Printhead
Obtaining Ink Cartridge Information
Press the Enter key
Obtaining Printhead Information
Front panel displays information on the selected Printhead
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Ink Cartridge Status Messages
Ink Cartridge Status While Replacing
Printhead Status Messages
Accessing the Printhead History Utility
Printhead History Utility
Log Printheads Errors Menu Back Enter
Is the Printer Causing Repetitive Printhead Problems?
Summary
Is the User Replacing the Printheads too Early?
Summary
Ink Cartridge is leaking. In this case try the following
Troubleshooting Repetitive Ink Cartridge Messages
Ink Cartridge Error message
Out of Ink message
Expiration message
Troubleshooting Repetitive Printhead Error Messages
Printhead Error message
Order to determine the correct date, the Printer reads
Printhead Error Codes
Code Explanation
Summary of Solving Ink Supplies Problems
Service Tests Utilities
Phone Support
Diagnostics Self Test
Introduction
Initialization Sequences
Service Tests Diagnostics
Order to enter the Service Utility Menu, please refer to
Entering the Service Tests Menu
Instructions on
Page
Ink Supply Station
If this Test PASSES, do not Replace the INK
Carriage Movement
Normal Values Acceptable Values PWM Average
45 mm 65 mm
Remove any media loaded and make sure that Pinch-Arms are
Paper Advance Test
Lowered before performing this test
If the test fails while checking the Paper-Axis Motor, then
Following message will be displayed
You will be able to determine exactly which component failed
Service Utilities
Entering the Service Utilities Menu
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Subsystems of the Printer
Eerom Setup
After any change in the EEROM, switch the Printer OFF
If you want to select the Serial Number
B C D E F ES SG
If you want to change the Font Type
If you want to Reset the Usage Counter
Counter for a component when it has not been replaced
Menu
Turn Drive Roller
Operation
Printer to normal operation. Make sure you leave
Unlock Carriage
Carriage will remain uncapped until another action e.g
Carriage in a locked position once the repair is completed
Prime Tubes
To a position where it can be replaced
Service Tests and Utilities
Change Cutter
Change Ink Tubes
Eerom Setup utility ⇒
Some of the parameters can be reset to zero by using
Printer Information
How to convert the Service ID into a calendar date
Page
Service Calibrations
Service Calibrations
Entering the Service Calibrations Menu
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Make sure you use HP Bright White InkJet Paper Bond, HP
Printhead Alignment includes PPS Calibration
Perform the Printhead Alignment as follows
Coated Paper, HP Heavy Coated Paper, HP High-Gloss Paper
Aligning printheads Please wait
Color Calibration
Make sure you load media before performing this calibration
Calibration error Press Enter to continue Menu Back
Advance Calibration
Job management menu
Factory Advance Calibration
Do not use any other type of media apart from HP High Gloss
Photo Paper or HP Bright White Inkjet Paper
Job management menu
Print Quality
Print Quality Troubleshooting Checklist
Print Quality
Photo Paper or Bright White InkJet Paper when performing
Accuracy Calibration
Considerations for Using the Troubleshooting Procedure
How to Use the Troubleshooting Procedure
What is the Troubleshooting Procedure?
Performing the Troubleshooting Procedure
Printhead Alignment requires a few centimeters of Paper
Loaded and takes several minutes to perform
Ignore these solid bars
Troubleshooting Procedure Flowchart
Start Here
What to Configure Configuration Setting Optimal Setting
Color Consistency problems
Solving Color Accuracy problems
Long Term Color Bleeding Glossy Papers
Media
There are Smears or Scratching on the Printed Media
Parts and Diagrams
Printer Support
Printer Support
Right Hand Cover
Right Hand Cover
Left Hand Cover
Left Hand Cover
Top Cover and Deflectors
Top Cover and Deflectors
Rollfeed Module
Rollfeed Module
Back Platen Assembly
Back Platen Assembly
Electronics Module
Refer to the following page for more details
Series serial number MY857H307G and greater, and all
Cooling Fan
Cooling fan orientation for the HP DesignJet 500 Printer
HP DesignJet 510 Series Printers, is as shown below
Power Supply
Power Supply
HP Part Number Quantity Description/Comments Drawing
Power Supply
Cutter Assemblies
Cutter Assemblies
Cutter Assemblies
Ink Delivery System
Ink Delivery System
Ink Delivery System
Service Station and Spittoon
Service Station and Spittoon
Service Station and Spittoon
Service Station Holder
Service Station Holder
Service Station Holder
Pinch-Wheel Assemblies
Pinch-Wheel Assemblies
Pinch-Wheel Assemblies
Scan-Axis Motor
Scan-Axis Motor
Scan-Axis Motor
Drive Roller Encoder Sensor
Drive Roller Encoder Sensor
Drive Roller Encoder Sensor
Print Platen Assembly
Print Platen Assembly
Print Platen Assembly
Carriage Assembly
Carriage Assembly
Carriage Assembly
Vacuum Fan
Parts and Diagrams
Vacuum Fan
Vacuum Fan
Interconnect Cable
Interconnect Cable
Interconnect Cable
Paper-Axis Motor
Paper-Axis Motor
Paper-Axis Motor
Drive Roller
Drive Roller
Drive Roller
Miscellaneous Items
Miscellaneous Items
Removal and Installation
Safety Precautions
Electrostatic Discharge ESD Precautions
Required Tools
Screw Types
Left Hand Cover
Removal
Page
Remove 1 T-20 screw Type F from
Right Hand Cover
Back of the Right Hand Cover
Page
Front Panel
Window and Top Cover
Switch off the printer and remove the power cord
Media Deflectors
Page
Switch off the printer and remove the power cord
Left End Roll-Feed
Page
Right End Roll-Feed
Removal and Installation Remove Right Hand Roll-Feed
Back Platen
Page
Media Sensor
Remove the LAN Card Cover from
Formatter
Back of the Left Hand Cover
LAN Card
Page
Spittoon
Release
Remove the Left Hand Cover Refer
Electronics Module
Disconnect ALL the cables from
Loosen Only
Installing the Electronics Module
Power Supply
Disconnect
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Scan-Axis Motor Assembly
Page
Installing the Scan-Axis Motor
From the Front Panel Menu
Cutter Assembly
Select the Change Cutter option
Open the Window
Left Encoder Holder
Page
Cutter Bushing
Cutter Guide Bracket
Remove the Cutter from its position
Page
Drive Roller Encoder Sensor
Page
Trailing Cable
Page
Page
Page
Page
Page
Page
Installing the Trailing Cable
Ink Supply Station
Installed together
Assembly that includes
Assembly must be removed
ISS is a complete
Disconnect all the cables connected to
Interconnect PCA
Remove the Right Hand Cover Refer
Interconnect PCA
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Service Station and Aerosol Fan
Page
Installing the Service Station/Aerosol Fan
Cutter Guide
Print Platen
Service Station Holder
Page
Interconnect Cable
Ink Supply Tubes
Page
Page
Page
Vacuum Fan
Page
Pinch-Arm
Pinch-Arm Mechanism
Page
Pinch-Arm Lever
Page
Pinch-Arm Sensor
Raise the Media Lever
Page
Page
Fork Idler, Tensioner and Idler Pulley
Page
Encoder Strip
Release
Carriage Assembly Including Belt
Page
Page
Page
Page
Installing the Carriage Assembly
Paper-Axis Motor
Page
Drive Roller
Page
Page
Page
Page
Page
Gear Assemblies
Page
Preventive Maintenance
Preventive Maintenance
Scheduled Maintenance
Cleaning the Drive Roller/Print Platen
Level of Printer Usage
Scan-Axis Maintenance
Functional Overview
SKU Overview
Total there are 12 SKUs. They are detailed as follows
Functional Overview
Electrical System
Hardware Description
Page
Power Supply Unit PSU
Power Supply Connector to Main PCA Power Switch Housing
Front Panel
Voltage Maximum Output Systems
Ink Delivery System IDS
Ink Supply Station ISS
10-9
Tubes Assembly
Tubes System ISS Crane Clips Carriage Crane
Service Station
Application
Default
Ansi size
Centronics
Input/output
Margin
Matte
Inked area
Platen
Raster
Pen
Printing area
About this Edition
Large-Format Printers
Index
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