HP 510 Inkjet Large Format CH336A#B1K instruction

Troubleshooting

Formatter/Accessory Card. If the green LED is NOT lit and the LED in the Power Switch is ON, then it could mean that the Formatter/Accessory Card is badly connected or that the Printer if switched OFF. If after reseating the Formatter/Accessory Card, the problem persists, try the following:

1Switch the Printer OFF and remove the Formatter/Accessory Card BUT leaving the LAN Card installed (if available). Switch the Printer ON. If the Printer powers up correctly and the LAN Card works properly, then try step 2. If the LAN Card doesn’t work, then try step 3.

2Switch the Printer OFF and remove the LAN Card from the current slot and install the Formatter/Accessory Card in the same slot (that was previously used by the LAN Card). Switch the Printer ON and check if the green LED in the Formatter/Accessory Card is lit. If the green LED is NOT lit, it means that the Formatter/Accessory Card is faulty and should be replaced.

If the green LED is lit, then switch the Printer OFF and install the LAN Card in the vacant slot. Switch ON the Printer and check if the LAN Card works properly. If the LAN Card does NOT work, then there is a problem with the Electronics Module and should be replaced ⇒ Page 8-24.

3Switch the Printer OFF and remove the LAN Card. Switch ON the Printer and check if it initializes completely. If it initializes correctly without any problems, then the problem could be with the Electronics Module and should be replaced ⇒ Page 8-24.

4If the Printer does not even start to power up (i.e. nothing seen on the Front Panel and the LED in the Power Switch is NOT flashing) without the LAN Card nor the Formatter/Accessory Card, but the power switch LED is ON (all the time) the problem could be with the Electronics Module or the Power Supply Unit.

The red LED will flash a few times when the Printer is started up but if it stays lit (all the time) or flashes continuously, then this indicates that the Formatter/Accessory Card is faulty and should be replaced.

HP Designjet 510 Series printers will only include “HPGL/2 Accessory Card (Processor Card)” installed in the Left Slot of the Electronics Module.

1-16	HP DesignJets 500, 510 and 800 Series Printers Service Manual

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HP 510 Inkjet Large Format CH336A#B1K manual

Contents

HP DesignJets 500, 510 and 800 Series Large-Format Printers Safety Symbols HP DesignJets 500, 510 and 800 Series Large-Format Printers Readership Part Numbers Using this ManualPurpose Conventions Table of Contents Service Tests and Utilities Service Calibrations Parts and Diagrams Print Quality Removal and Installation Glossary Index Preventive MaintenanceFunctional Overview Troubleshooting Guide to Troubleshooting the Printer Introduction Performing the Necessary Service Calibrations Troubleshooting System Error CodesPerforming a Service Test on a Failed Assembly Line Sensor has Problems Detecting Media Solving Print Quality ProblemsPrinter does not Power on Cover Sensors are not Working Troubleshooting Paper-Axis Shutdowns Problems with the Vacuum Fan Vacuum suction much lower at high altitudes HP-GL/2 color differences in different HP DesignJet Printers Banding at variable extreme environmental conditions Priming Procedure Fails Check for ink Troubleshooting Mean that there is a problem with the Printer Using the Power Switch LED to TroubleshootDoes not Power up completely. The LED may flash in other Circumstances which are completely normal and this does notPage Using the Boot-Up Sequence to Troubleshoot Entering Service Menu at Power Up Only for Onsite Repair LED’s on the Formatter Using the Formatter/Accessory Card LEDs to TroubleshootLED’s on the HP-GL/2 Accessory Card Page How to Detect Problems Related to the Encoder Disk Encoder Disk System Error Codes To troubleshoot the problem Continuable and Non-Continuable Error CodesSystem Error Codes Explanation Even though the customer can continue working with a System Error Codes Code Recovery Action Response Error Log Utility Accessing the Error Log Utility To view information on another Error Code, press Back Front panel will return to the previous screen System Error Problem Description Corrective Action 0113 Electronics Module failure. The possible cause could be Error Only applicable to HP DesignJet 500 and 510 Series Error Only applicable to HP DesignJet 800 Series Problem Description Corrective Action System Error Replace the Ink Supply Station ⇒ 4110 5610 Front Panel Set-up menu / PS settings / Encoding / Binary 7104 7204 7904 8510 Carriage-Axis shutdown Firmware Error 8613 Ink Supplies Troubleshooting Magenta and Yellow colors. The HP No.11 Ink Cartridges What are the Ink Supplies?Ink Cartridges Contain 33cc of ink Printheads Identifying the Components General Information About the Ink Supplies Some General Precautions When Handling the Ink Supplies When Should You Replace the Ink Cartridges? When Should You Replace the Printheads? Worn out Printhead User can continue using the Printer even with the PrintheadThat the Printer is designed to provide, unless he replaces Obtaining Ink Cartridge Information Press the Enter key Obtaining Printhead Information Front panel displays information on the selected Printhead Page Ink Cartridge Status Messages Ink Cartridge Status While Replacing Printhead Status Messages Accessing the Printhead History Utility Printhead History Utility Log Printheads Errors Menu Back Enter Is the Printer Causing Repetitive Printhead Problems? Summary Is the User Replacing the Printheads too Early? Summary Ink Cartridge is leaking. In this case try the following Troubleshooting Repetitive Ink Cartridge MessagesInk Cartridge Error message Out of Ink message Expiration message Troubleshooting Repetitive Printhead Error MessagesPrinthead Error message Order to determine the correct date, the Printer reads Printhead Error Codes Code Explanation Summary of Solving Ink Supplies Problems Service Tests Utilities Phone Support Diagnostics Self TestIntroduction Initialization Sequences Service Tests Diagnostics Instructions on Entering the Service Tests MenuOrder to enter the Service Utility Menu, please refer to Page Ink Supply Station If this Test PASSES, do not Replace the INK Carriage Movement Normal Values Acceptable Values PWM Average 45 mm 65 mm Lowered before performing this test Paper Advance TestRemove any media loaded and make sure that Pinch-Arms are If the test fails while checking the Paper-Axis Motor, then Following message will be displayed You will be able to determine exactly which component failed Service Utilities Entering the Service Utilities Menu Page Subsystems of the Printer Eerom SetupAfter any change in the EEROM, switch the Printer OFF If you want to select the Serial Number B C D E F ES SG If you want to change the Font Type If you want to Reset the Usage Counter Counter for a component when it has not been replaced Menu Turn Drive Roller Operation Printer to normal operation. Make sure you leave Unlock CarriageCarriage will remain uncapped until another action e.g Carriage in a locked position once the repair is completed Prime Tubes Change Cutter Service Tests and UtilitiesTo a position where it can be replaced Change Ink Tubes Printer Information Some of the parameters can be reset to zero by usingEerom Setup utility ⇒ How to convert the Service ID into a calendar date Page Service Calibrations Service Calibrations Entering the Service Calibrations Menu Page Make sure you use HP Bright White InkJet Paper Bond, HP Printhead Alignment includes PPS CalibrationPerform the Printhead Alignment as follows Coated Paper, HP Heavy Coated Paper, HP High-Gloss Paper Aligning printheads Please wait Color Calibration Make sure you load media before performing this calibration Calibration error Press Enter to continue Menu Back Advance Calibration Job management menu Factory Advance Calibration Do not use any other type of media apart from HP High Gloss Photo Paper or HP Bright White Inkjet Paper Job management menu Print Quality Print Quality Troubleshooting Checklist Print Quality Photo Paper or Bright White InkJet Paper when performing Accuracy Calibration Considerations for Using the Troubleshooting Procedure How to Use the Troubleshooting ProcedureWhat is the Troubleshooting Procedure? Performing the Troubleshooting Procedure Printhead Alignment requires a few centimeters of Paper Loaded and takes several minutes to perform Ignore these solid bars Troubleshooting Procedure Flowchart Start Here What to Configure Configuration Setting Optimal Setting Long Term Color Bleeding Glossy Papers Solving Color Accuracy problemsColor Consistency problems Media There are Smears or Scratching on the Printed Media Parts and Diagrams Printer Support Printer Support Right Hand Cover Right Hand Cover Left Hand Cover Left Hand Cover Top Cover and Deflectors Top Cover and Deflectors Rollfeed Module Rollfeed Module Back Platen Assembly Back Platen Assembly Electronics Module Refer to the following page for more details Series serial number MY857H307G and greater, and all Cooling FanCooling fan orientation for the HP DesignJet 500 Printer HP DesignJet 510 Series Printers, is as shown below HP Part Number Quantity Description/Comments Drawing Power SupplyPower Supply Power Supply Cutter Assemblies Cutter Assemblies Cutter Assemblies Ink Delivery System Ink Delivery System Ink Delivery System Service Station and Spittoon Service Station and Spittoon Service Station and Spittoon Service Station Holder Service Station Holder Service Station Holder Pinch-Wheel Assemblies Pinch-Wheel Assemblies Pinch-Wheel Assemblies Scan-Axis Motor Scan-Axis Motor Scan-Axis Motor Drive Roller Encoder Sensor Drive Roller Encoder Sensor Drive Roller Encoder Sensor Print Platen Assembly Print Platen Assembly Print Platen Assembly Carriage Assembly Carriage Assembly Carriage Assembly Vacuum Fan Parts and DiagramsVacuum Fan Vacuum Fan Interconnect Cable Interconnect Cable Interconnect Cable Paper-Axis Motor Paper-Axis Motor Paper-Axis Motor Drive Roller Drive Roller Drive Roller Miscellaneous Items Miscellaneous Items Removal and Installation Safety Precautions Electrostatic Discharge ESD Precautions Required Tools Screw Types Left Hand Cover RemovalPage Back of the Right Hand Cover Right Hand CoverRemove 1 T-20 screw Type F from Page Front Panel Window and Top Cover Switch off the printer and remove the power cord Media DeflectorsPage Switch off the printer and remove the power cord Left End Roll-FeedPage Right End Roll-Feed Removal and Installation Remove Right Hand Roll-Feed Back Platen Page Media Sensor Back of the Left Hand Cover FormatterRemove the LAN Card Cover from LAN Card Page Spittoon Release Disconnect ALL the cables from Electronics ModuleRemove the Left Hand Cover Refer Loosen Only Installing the Electronics Module Power Supply DisconnectPage Scan-Axis Motor Assembly Page Installing the Scan-Axis Motor From the Front Panel Menu Cutter AssemblySelect the Change Cutter option Open the Window Left Encoder Holder Page Cutter Bushing Cutter Guide Bracket Remove the Cutter from its positionPage Drive Roller Encoder Sensor Page Trailing Cable Page Page Page Page Page Page Installing the Trailing Cable Ink Supply Station Installed together Assembly that includesAssembly must be removed ISS is a complete Disconnect all the cables connected to Interconnect PCARemove the Right Hand Cover Refer Interconnect PCAPage Service Station and Aerosol Fan Page Installing the Service Station/Aerosol Fan Cutter Guide Print Platen Service Station Holder Page Interconnect Cable Ink Supply Tubes Page Page Page Vacuum Fan Page Pinch-Arm Pinch-Arm Mechanism Page Pinch-Arm Lever Page Pinch-Arm Sensor Raise the Media LeverPage Page Fork Idler, Tensioner and Idler Pulley Page Encoder Strip Release Carriage Assembly Including Belt Page Page Page Page Installing the Carriage Assembly Paper-Axis Motor Page Drive Roller Page Page Page Page Page Gear Assemblies Page Preventive Maintenance Preventive Maintenance Level of Printer Usage Cleaning the Drive Roller/Print PlatenScheduled Maintenance Scan-Axis Maintenance Functional Overview SKU Overview Total there are 12 SKUs. They are detailed as follows Functional Overview Electrical System Hardware DescriptionPage Power Supply Unit PSU Power Supply Connector to Main PCA Power Switch Housing Front Panel Voltage Maximum Output Systems Ink Delivery System IDS Ink Supply Station ISS 10-9 Tubes Assembly Tubes System ISS Crane Clips Carriage Crane Service Station Application DefaultAnsi size Centronics Input/output MarginMatte Inked area Platen RasterPen Printing area About this Edition Large-Format Printers Index Page Page