Ink Supplies Troubleshooting

Printhead Error Codes

Printhead Error Codes consist of 4 digits which explain whether a Printhead is In or Out of Warranty and what problem has caused the Printhead to fail.

The following table explains the first 2 digits of the Printhead Error Code:

Code

Explanation

 

 

00

Black Printhead In Warranty

 

 

01

Magenta Printhead In Warranty

 

 

02

Cyan Printhead In Warranty

 

 

03

Yellow Printhead In Warranty

 

 

10

Black Printhead Out of Warranty

 

 

11

Magenta Printhead Out of Warranty

 

 

12

Cyan Printhead Out of Warranty

 

 

13

Yellow Printhead Out of Warranty

 

 

The following table explains the last 2 digits of the Printhead Error Code:

 

 

Code

Explanation

 

 

 

 

 

 

01 to 08

Acumen Error - Reseat Printhead, clean Carriage and

 

 

 

Printhead flex circuit, replace faulty Printhead.

 

 

 

 

 

 

09

Printhead Thermal Error - Replace faulty Printhead; if

 

 

 

the problem continues, replace Carriage Assembly.

 

 

 

 

 

 

10 to 17

Printhead Electrical Error - Clean Carriage and

 

 

 

Printhead flex circuit, replace the faulty Printhead,

 

 

 

check the other Printheads; if the problem continues,

 

 

 

replace Carriage Assembly.

 

 

 

 

 

 

18 to 24

Printhead Thermal Error - Replace faulty Printhead; if

 

 

 

the problem continues, replace Carriage Assembly.

 

 

 

 

 

 

30 to 33

Printhead Electrical Error - Clean Carriage and

 

 

 

Printhead flex circuit, replace the faulty Printhead,

 

 

 

check the other Printheads; if the problem continues,

 

 

 

replace Carriage Assembly.

 

 

 

 

 

 

34

Acumen Error - Reseat Printhead, clean Carriage and

 

 

 

Printhead flex circuit, replace faulty Printhead.

 

 

 

 

 

 

Try the above recommened actions one at a time and check if the

NOTE

 

 

problem disappears.

HP DesignJets 500, 510 and 800 Series Printers Service Manual

3-23

Page 69
Image 69
HP 510 Inkjet Large Format CH336A#B1K manual Printhead Error Codes, Code Explanation