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HP 510 Inkjet Large Format CH336A#B1K manual Code Recovery Action Response

Models: 510 Inkjet Large Format CH336A#B1K

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System Error Codes

Code	Component/System

85	Media-Axis Encoder Reading
86	Carriage Movement
87	Scan-Axis Encoder Reading
91	Printhead Firing
92	Servicing
93	Ink Pumping

The following table explains the last 2 digits of the System Error Code:

	Code	Recovery Action	Response

	00	Replace
	01	Reseat/Reconnect/Clean/Adjust (manually)	Possible for
	02	Calibrate/Adjust (using Automatic Process)	Possible for
			customer to
	03	Power OFF	customer to
	03	Power OFF	perform
	04	Upgrade System Firmware	action
	05	Upgrade Driver
	06	Add Accessory
	07	Escalate
	08	Send Plot Again
	09	Wrong Part Installed
	10	Replace
	11	Reseat/Reconnect/Clean/Adjust (manually)
	12	Calibrate/Adjust (using Automatic Process)	On-Site
	13	Power OFF	On-Site
	13	Power OFF	visit
	14	Upgrade System Firmware	required
	15	Upgrade Driver
	16	Add Accessory
	17	Escalate
	18	Send Plot Again
	19	Wrong Part Installed

2-4	HP DesignJets 500, 510 and 800 Series Printers Service Manual

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HP 510 Inkjet Large Format CH336A#B1K manual Code Recovery Action Response

Contents

HP DesignJets 500, 510 and 800 Series Large-Format Printers Safety Symbols HP DesignJets 500, 510 and 800 Series Large-Format Printers Purpose Using this ManualReadership Part Numbers Conventions Table of Contents Service Calibrations Service Tests and Utilities Print Quality Parts and Diagrams Removal and Installation Functional Overview Preventive MaintenanceGlossary Index Troubleshooting Introduction Guide to Troubleshooting the Printer Performing a Service Test on a Failed Assembly Troubleshooting System Error CodesPerforming the Necessary Service Calibrations Cover Sensors are not Working Solving Print Quality ProblemsPrinter does not Power on Line Sensor has Problems Detecting Media Troubleshooting Paper-Axis Shutdowns Vacuum suction much lower at high altitudes Problems with the Vacuum Fan Banding at variable extreme environmental conditions HP-GL/2 color differences in different HP DesignJet Printers Priming Procedure Fails Check for ink Troubleshooting Circumstances which are completely normal and this does not Using the Power Switch LED to TroubleshootDoes not Power up completely. The LED may flash in other Mean that there is a problem with the PrinterPage Using the Boot-Up Sequence to Troubleshoot Entering Service Menu at Power Up Only for Onsite Repair LED’s on the HP-GL/2 Accessory Card Using the Formatter/Accessory Card LEDs to TroubleshootLED’s on the Formatter Page Encoder Disk How to Detect Problems Related to the Encoder Disk System Error Codes Even though the customer can continue working with a Continuable and Non-Continuable Error CodesSystem Error Codes Explanation To troubleshoot the problem System Error Codes Code Recovery Action Response Accessing the Error Log Utility Error Log Utility Front panel will return to the previous screen To view information on another Error Code, press Back System Error Problem Description Corrective Action 0113 Electronics Module failure. The possible cause could be Error Only applicable to HP DesignJet 800 Series Error Only applicable to HP DesignJet 500 and 510 Series Problem Description Corrective Action System Error Replace the Ink Supply Station ⇒ 4110 5610 Front Panel Set-up menu / PS settings / Encoding / Binary 7104 7204 7904 8510 8613 Carriage-Axis shutdown Firmware Error Ink Supplies Troubleshooting Contain 33cc of ink What are the Ink Supplies?Ink Cartridges Magenta and Yellow colors. The HP No.11 Ink Cartridges Identifying the Components Printheads General Information About the Ink Supplies Some General Precautions When Handling the Ink Supplies When Should You Replace the Ink Cartridges? When Should You Replace the Printheads? That the Printer is designed to provide, unless he replaces User can continue using the Printer even with the PrintheadWorn out Printhead Press the Enter key Obtaining Ink Cartridge Information Obtaining Printhead Information Front panel displays information on the selected Printhead Page Ink Cartridge Status While Replacing Ink Cartridge Status Messages Printhead Status Messages Printhead History Utility Accessing the Printhead History Utility Log Printheads Errors Menu Back Enter Is the Printer Causing Repetitive Printhead Problems? Summary Is the User Replacing the Printheads too Early? Summary Out of Ink message Troubleshooting Repetitive Ink Cartridge MessagesInk Cartridge Error message Ink Cartridge is leaking. In this case try the following Order to determine the correct date, the Printer reads Troubleshooting Repetitive Printhead Error MessagesPrinthead Error message Expiration message Code Explanation Printhead Error Codes Summary of Solving Ink Supplies Problems Service Tests Utilities Initialization Sequences Diagnostics Self TestIntroduction Phone Support Service Tests Diagnostics Order to enter the Service Utility Menu, please refer to Entering the Service Tests MenuInstructions on Page Ink Supply Station If this Test PASSES, do not Replace the INK Carriage Movement Normal Values Acceptable Values PWM Average 45 mm 65 mm Remove any media loaded and make sure that Pinch-Arms are Paper Advance TestLowered before performing this test Following message will be displayed If the test fails while checking the Paper-Axis Motor, then You will be able to determine exactly which component failed Service Utilities Entering the Service Utilities Menu Page If you want to select the Serial Number Eerom SetupAfter any change in the EEROM, switch the Printer OFF Subsystems of the Printer B C D E F ES SG If you want to change the Font Type Counter for a component when it has not been replaced If you want to Reset the Usage Counter Menu Operation Turn Drive Roller Carriage in a locked position once the repair is completed Unlock CarriageCarriage will remain uncapped until another action e.g Printer to normal operation. Make sure you leave Prime Tubes To a position where it can be replaced Service Tests and UtilitiesChange Cutter Change Ink Tubes Eerom Setup utility ⇒ Some of the parameters can be reset to zero by usingPrinter Information How to convert the Service ID into a calendar date Page Service Calibrations Service Calibrations Entering the Service Calibrations Menu Page Coated Paper, HP Heavy Coated Paper, HP High-Gloss Paper Printhead Alignment includes PPS CalibrationPerform the Printhead Alignment as follows Make sure you use HP Bright White InkJet Paper Bond, HP Aligning printheads Please wait Make sure you load media before performing this calibration Color Calibration Calibration error Press Enter to continue Menu Back Advance Calibration Job management menu Factory Advance Calibration Photo Paper or HP Bright White Inkjet Paper Do not use any other type of media apart from HP High Gloss Job management menu Print Quality Print Quality Print Quality Troubleshooting Checklist Accuracy Calibration Photo Paper or Bright White InkJet Paper when performing Performing the Troubleshooting Procedure How to Use the Troubleshooting ProcedureWhat is the Troubleshooting Procedure? Considerations for Using the Troubleshooting Procedure Loaded and takes several minutes to perform Printhead Alignment requires a few centimeters of Paper Ignore these solid bars Start Here Troubleshooting Procedure Flowchart What to Configure Configuration Setting Optimal Setting Color Consistency problems Solving Color Accuracy problemsLong Term Color Bleeding Glossy Papers There are Smears or Scratching on the Printed Media Media Parts and Diagrams Printer Support Printer Support Right Hand Cover Right Hand Cover Left Hand Cover Left Hand Cover Top Cover and Deflectors Top Cover and Deflectors Rollfeed Module Rollfeed Module Back Platen Assembly Back Platen Assembly Electronics Module Refer to the following page for more details HP DesignJet 510 Series Printers, is as shown below Cooling FanCooling fan orientation for the HP DesignJet 500 Printer Series serial number MY857H307G and greater, and all Power Supply Power SupplyHP Part Number Quantity Description/Comments Drawing Power Supply Cutter Assemblies Cutter Assemblies Cutter Assemblies Ink Delivery System Ink Delivery System Ink Delivery System Service Station and Spittoon Service Station and Spittoon Service Station and Spittoon Service Station Holder Service Station Holder Service Station Holder Pinch-Wheel Assemblies Pinch-Wheel Assemblies Pinch-Wheel Assemblies Scan-Axis Motor Scan-Axis Motor Scan-Axis Motor Drive Roller Encoder Sensor Drive Roller Encoder Sensor Drive Roller Encoder Sensor Print Platen Assembly Print Platen Assembly Print Platen Assembly Carriage Assembly Carriage Assembly Carriage Assembly Vacuum Fan Parts and DiagramsVacuum Fan Vacuum Fan Interconnect Cable Interconnect Cable Interconnect Cable Paper-Axis Motor Paper-Axis Motor Paper-Axis Motor Drive Roller Drive Roller Drive Roller Miscellaneous Items Miscellaneous Items Removal and Installation Safety Precautions Required Tools Electrostatic Discharge ESD Precautions Screw Types Removal Left Hand CoverPage Remove 1 T-20 screw Type F from Right Hand CoverBack of the Right Hand Cover Page Front Panel Window and Top Cover Media Deflectors Switch off the printer and remove the power cordPage Left End Roll-Feed Switch off the printer and remove the power cordPage Right End Roll-Feed Removal and Installation Remove Right Hand Roll-Feed Back Platen Page Media Sensor Remove the LAN Card Cover from FormatterBack of the Left Hand Cover LAN Card Page Release Spittoon Remove the Left Hand Cover Refer Electronics ModuleDisconnect ALL the cables from Loosen Only Installing the Electronics Module Disconnect Power SupplyPage Scan-Axis Motor Assembly Page Installing the Scan-Axis Motor Open the Window Cutter AssemblySelect the Change Cutter option From the Front Panel Menu Left Encoder Holder Page Cutter Bushing Remove the Cutter from its position Cutter Guide BracketPage Drive Roller Encoder Sensor Page Trailing Cable Page Page Page Page Page Page Installing the Trailing Cable Ink Supply Station ISS is a complete Assembly that includesAssembly must be removed Installed together Interconnect PCA Interconnect PCARemove the Right Hand Cover Refer Disconnect all the cables connected toPage Service Station and Aerosol Fan Page Installing the Service Station/Aerosol Fan Cutter Guide Print Platen Service Station Holder Page Interconnect Cable Ink Supply Tubes Page Page Page Vacuum Fan Page Pinch-Arm Pinch-Arm Mechanism Page Pinch-Arm Lever Page Raise the Media Lever Pinch-Arm SensorPage Page Fork Idler, Tensioner and Idler Pulley Page Encoder Strip Release Carriage Assembly Including Belt Page Page Page Page Installing the Carriage Assembly Paper-Axis Motor Page Drive Roller Page Page Page Page Page Gear Assemblies Page Preventive Maintenance Preventive Maintenance Scheduled Maintenance Cleaning the Drive Roller/Print PlatenLevel of Printer Usage Scan-Axis Maintenance Functional Overview Total there are 12 SKUs. They are detailed as follows SKU Overview Functional Overview Hardware Description Electrical SystemPage Power Supply Connector to Main PCA Power Switch Housing Power Supply Unit PSU Voltage Maximum Output Systems Front Panel Ink Supply Station ISS Ink Delivery System IDS 10-9 Tubes System ISS Crane Clips Carriage Crane Tubes Assembly Service Station Centronics DefaultAnsi size Application Inked area MarginMatte Input/output Printing area RasterPen Platen About this Edition Large-Format Printers Index Page Page