Table of Contents

Table of Contents

Troubleshooting 1-1

Introduction 1-2

Troubleshooting System Error Codes 1-2

Solving Print Quality Problems 1-3

Cover Sensors are not Working 1-3

The Line Sensor has Problems Detecting Media 1-3

Troubleshooting Paper-Axis Shutdowns 1-4

Problems with the Vacuum Fan 1-5

Vacuum suction much lower at high altitudes 1-5

HP-GL/2 color differences in different HP DesignJet Printers 1-6

Banding at variable extreme environmental conditions 1-6

The Priming Procedure Fails 1-7

Using the Power Switch LED to Troubleshoot 1-10

Using the Boot-Up Sequence to Troubleshoot 1-12

Using the Formatter/Accessory Card LEDs to Troubleshoot 1-14

System Error Codes 2-1

Introduction 2-2

Continuable and Non-Continuable Error Codes 2-2

System Error Codes - Explanation 2-2

Error Log Utility 2-5

Accessing the Error Log Utility 2-5

Ink Supplies Troubleshooting 3-1

What are the Ink Supplies? 3-2

Ink Cartridges 3-2

Printheads 3-3

Identifying the Components 3-3

General Information About the Ink Supplies 3-4

Some General Precautions When Handling the Ink Supplies 3-5

When Should You Replace the Ink Cartridges? 3-6

When Should You Replace the Printheads? 3-7

Obtaining Ink Cartridge Information 3-9

4

HP DesignJets 500, 510 and 800 Series Printers Service Manual

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HP 510 Inkjet Large Format CH336A#B1K manual Table of Contents