Troubleshooting | HP 510 Inkjet Large Format CH336A#B1K instruction

Troubleshooting 1

Introduction 1-2

Troubleshooting System Error Codes 1-3

Performing a Service Test on a Failed Assembly 1-3

Performing the Necessary Service Calibrations 1-3

Solving Print Quality Problems 1-4

The Printer does not Power ON 1-4

Cover Sensors are not Working 1-4

The Line Sensor has Problems Detecting Media 1-4

Troubleshooting Paper-Axis Shutdowns 1-5

Problems with the Vacuum Fan 1-6

Vacuum suction much lower at high altitudes 1-6

HP-GL/2 color differences in different HP DesignJet Printers 1-7

Banding at variable extreme environmental conditions 1-7

The Priming Procedure Fails 1-8

Using the Power Switch LED to Troubleshoot 1-11

Using the Boot-Up Sequence to Troubleshoot 1-13

How to Detect Problems Related to the Encoder Disk 1-17

HP DesignJets 500, 510 and 800 Series Printers Service Manual

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HP 510 Inkjet Large Format CH336A#B1K manual Troubleshooting

Contents

HP DesignJets 500, 510 and 800 Series Large-Format Printers Safety Symbols HP DesignJets 500, 510 and 800 Series Large-Format Printers Readership Part Numbers Using this ManualPurpose Conventions Table of Contents Service Calibrations Service Tests and Utilities Print Quality Parts and Diagrams Removal and Installation Glossary Index Preventive MaintenanceFunctional Overview Troubleshooting Introduction Guide to Troubleshooting the Printer Performing the Necessary Service Calibrations Troubleshooting System Error CodesPerforming a Service Test on a Failed Assembly Cover Sensors are not Working Solving Print Quality ProblemsPrinter does not Power on Line Sensor has Problems Detecting Media Troubleshooting Paper-Axis Shutdowns Vacuum suction much lower at high altitudes Problems with the Vacuum Fan Banding at variable extreme environmental conditions HP-GL/2 color differences in different HP DesignJet Printers Priming Procedure Fails Check for ink Troubleshooting Circumstances which are completely normal and this does not Using the Power Switch LED to TroubleshootDoes not Power up completely. The LED may flash in other Mean that there is a problem with the PrinterPage Using the Boot-Up Sequence to Troubleshoot Entering Service Menu at Power Up Only for Onsite Repair LED’s on the Formatter Using the Formatter/Accessory Card LEDs to TroubleshootLED’s on the HP-GL/2 Accessory Card Page Encoder Disk How to Detect Problems Related to the Encoder Disk System Error Codes Even though the customer can continue working with a Continuable and Non-Continuable Error CodesSystem Error Codes Explanation To troubleshoot the problem System Error Codes Code Recovery Action Response Accessing the Error Log Utility Error Log Utility Front panel will return to the previous screen To view information on another Error Code, press Back System Error Problem Description Corrective Action 0113 Electronics Module failure. The possible cause could be Error Only applicable to HP DesignJet 800 Series Error Only applicable to HP DesignJet 500 and 510 Series Problem Description Corrective Action System Error Replace the Ink Supply Station ⇒ 4110 5610 Front Panel Set-up menu / PS settings / Encoding / Binary 7104 7204 7904 8510 8613 Carriage-Axis shutdown Firmware Error Ink Supplies Troubleshooting Contain 33cc of ink What are the Ink Supplies?Ink Cartridges Magenta and Yellow colors. The HP No.11 Ink Cartridges Identifying the Components Printheads General Information About the Ink Supplies Some General Precautions When Handling the Ink Supplies When Should You Replace the Ink Cartridges? When Should You Replace the Printheads? Worn out Printhead User can continue using the Printer even with the PrintheadThat the Printer is designed to provide, unless he replaces Press the Enter key Obtaining Ink Cartridge Information Obtaining Printhead Information Front panel displays information on the selected Printhead Page Ink Cartridge Status While Replacing Ink Cartridge Status Messages Printhead Status Messages Printhead History Utility Accessing the Printhead History Utility Log Printheads Errors Menu Back Enter Is the Printer Causing Repetitive Printhead Problems? Summary Is the User Replacing the Printheads too Early? Summary Out of Ink message Troubleshooting Repetitive Ink Cartridge MessagesInk Cartridge Error message Ink Cartridge is leaking. In this case try the following Order to determine the correct date, the Printer reads Troubleshooting Repetitive Printhead Error MessagesPrinthead Error message Expiration message Code Explanation Printhead Error Codes Summary of Solving Ink Supplies Problems Service Tests Utilities Initialization Sequences Diagnostics Self TestIntroduction Phone Support Service Tests Diagnostics Instructions on Entering the Service Tests MenuOrder to enter the Service Utility Menu, please refer to Page Ink Supply Station If this Test PASSES, do not Replace the INK Carriage Movement Normal Values Acceptable Values PWM Average 45 mm 65 mm Lowered before performing this test Paper Advance TestRemove any media loaded and make sure that Pinch-Arms are Following message will be displayed If the test fails while checking the Paper-Axis Motor, then You will be able to determine exactly which component failed Service Utilities Entering the Service Utilities Menu Page If you want to select the Serial Number Eerom SetupAfter any change in the EEROM, switch the Printer OFF Subsystems of the Printer B C D E F ES SG If you want to change the Font Type Counter for a component when it has not been replaced If you want to Reset the Usage Counter Menu Operation Turn Drive Roller Carriage in a locked position once the repair is completed Unlock CarriageCarriage will remain uncapped until another action e.g Printer to normal operation. Make sure you leave Prime Tubes Change Cutter Service Tests and UtilitiesTo a position where it can be replaced Change Ink Tubes Printer Information Some of the parameters can be reset to zero by usingEerom Setup utility ⇒ How to convert the Service ID into a calendar date Page Service Calibrations Service Calibrations Entering the Service Calibrations Menu Page Coated Paper, HP Heavy Coated Paper, HP High-Gloss Paper Printhead Alignment includes PPS CalibrationPerform the Printhead Alignment as follows Make sure you use HP Bright White InkJet Paper Bond, HP Aligning printheads Please wait Make sure you load media before performing this calibration Color Calibration Calibration error Press Enter to continue Menu Back Advance Calibration Job management menu Factory Advance Calibration Photo Paper or HP Bright White Inkjet Paper Do not use any other type of media apart from HP High Gloss Job management menu Print Quality Print Quality Print Quality Troubleshooting Checklist Accuracy Calibration Photo Paper or Bright White InkJet Paper when performing Performing the Troubleshooting Procedure How to Use the Troubleshooting ProcedureWhat is the Troubleshooting Procedure? Considerations for Using the Troubleshooting Procedure Loaded and takes several minutes to perform Printhead Alignment requires a few centimeters of Paper Ignore these solid bars Start Here Troubleshooting Procedure Flowchart What to Configure Configuration Setting Optimal Setting Long Term Color Bleeding Glossy Papers Solving Color Accuracy problemsColor Consistency problems There are Smears or Scratching on the Printed Media Media Parts and Diagrams Printer Support Printer Support Right Hand Cover Right Hand Cover Left Hand Cover Left Hand Cover Top Cover and Deflectors Top Cover and Deflectors Rollfeed Module Rollfeed Module Back Platen Assembly Back Platen Assembly Electronics Module Refer to the following page for more details HP DesignJet 510 Series Printers, is as shown below Cooling FanCooling fan orientation for the HP DesignJet 500 Printer Series serial number MY857H307G and greater, and all HP Part Number Quantity Description/Comments Drawing Power SupplyPower Supply Power Supply Cutter Assemblies Cutter Assemblies Cutter Assemblies Ink Delivery System Ink Delivery System Ink Delivery System Service Station and Spittoon Service Station and Spittoon Service Station and Spittoon Service Station Holder Service Station Holder Service Station Holder Pinch-Wheel Assemblies Pinch-Wheel Assemblies Pinch-Wheel Assemblies Scan-Axis Motor Scan-Axis Motor Scan-Axis Motor Drive Roller Encoder Sensor Drive Roller Encoder Sensor Drive Roller Encoder Sensor Print Platen Assembly Print Platen Assembly Print Platen Assembly Carriage Assembly Carriage Assembly Carriage Assembly Vacuum Fan Parts and DiagramsVacuum Fan Vacuum Fan Interconnect Cable Interconnect Cable Interconnect Cable Paper-Axis Motor Paper-Axis Motor Paper-Axis Motor Drive Roller Drive Roller Drive Roller Miscellaneous Items Miscellaneous Items Removal and Installation Safety Precautions Required Tools Electrostatic Discharge ESD Precautions Screw Types Removal Left Hand CoverPage Back of the Right Hand Cover Right Hand CoverRemove 1 T-20 screw Type F from Page Front Panel Window and Top Cover Media Deflectors Switch off the printer and remove the power cordPage Left End Roll-Feed Switch off the printer and remove the power cordPage Right End Roll-Feed Removal and Installation Remove Right Hand Roll-Feed Back Platen Page Media Sensor Back of the Left Hand Cover FormatterRemove the LAN Card Cover from LAN Card Page Release Spittoon Disconnect ALL the cables from Electronics ModuleRemove the Left Hand Cover Refer Loosen Only Installing the Electronics Module Disconnect Power SupplyPage Scan-Axis Motor Assembly Page Installing the Scan-Axis Motor Open the Window Cutter AssemblySelect the Change Cutter option From the Front Panel Menu Left Encoder Holder Page Cutter Bushing Remove the Cutter from its position Cutter Guide BracketPage Drive Roller Encoder Sensor Page Trailing Cable Page Page Page Page Page Page Installing the Trailing Cable Ink Supply Station ISS is a complete Assembly that includesAssembly must be removed Installed together Interconnect PCA Interconnect PCARemove the Right Hand Cover Refer Disconnect all the cables connected toPage Service Station and Aerosol Fan Page Installing the Service Station/Aerosol Fan Cutter Guide Print Platen Service Station Holder Page Interconnect Cable Ink Supply Tubes Page Page Page Vacuum Fan Page Pinch-Arm Pinch-Arm Mechanism Page Pinch-Arm Lever Page Raise the Media Lever Pinch-Arm SensorPage Page Fork Idler, Tensioner and Idler Pulley Page Encoder Strip Release Carriage Assembly Including Belt Page Page Page Page Installing the Carriage Assembly Paper-Axis Motor Page Drive Roller Page Page Page Page Page Gear Assemblies Page Preventive Maintenance Preventive Maintenance Level of Printer Usage Cleaning the Drive Roller/Print PlatenScheduled Maintenance Scan-Axis Maintenance Functional Overview Total there are 12 SKUs. They are detailed as follows SKU Overview Functional Overview Hardware Description Electrical SystemPage Power Supply Connector to Main PCA Power Switch Housing Power Supply Unit PSU Voltage Maximum Output Systems Front Panel Ink Supply Station ISS Ink Delivery System IDS 10-9 Tubes System ISS Crane Clips Carriage Crane Tubes Assembly Service Station Centronics DefaultAnsi size Application Inked area MarginMatte Input/output Printing area RasterPen Platen About this Edition Large-Format Printers Index Page Page