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Troubleshooting
Troubleshooting Paper-Axis Shutdowns
A
The reasons for the
1The
It is possible to determine whether the
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2The Transmission Gears, which transmit the movement to the Drive Roller, are not turning. This problem could be caused either by blockage of the gears (caused by an obstacle) or by one of the gears being damaged. To solve the problem, try the following:
Remove the Back Platen ⇒ Page
Remove the Back Platen ⇒ Page
3The Drive Roller cannot move because of an obstacle or because it is damaged. To solve the problem, try the following:
Remove the Back Platen ⇒ Page
Remove the Back Platen ⇒ Page
4The Drive Roller Encoder Sensor is faulty
It is possible to determine whether the Encoder Sensor is faulty by loading a sheet of paper from the front of the Printer. If the Drive Roller is working, the sheet will be loaded correctly, and the Printer will detect that media has been loaded (using the Media Sensor). Therefore the problem must be the Encoder Sensor and the solution would be to replace the Encoder Sensor
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HP DesignJets 500, 510 and 800 Series Printers Service Manual |