HP 510 Inkjet Large Format CH336A#B1K manual Print Quality Troubleshooting Checklist

Print Quality

Print Quality

Print Quality Troubleshooting Checklist

When faced with a Print Quality problem, use the following checklist as a guide in troubleshooting the problem:

1Problem reproduction

„Reproduce the problem that the customer is seeing using their original settings.

2Printer configuration

„Print Mode: Set to Best (in the driver).

„Dry time: Set to Automatic.

„Select the correct media setting when loading the media.

3Hardware check list

Firmware Revision

„Check if the latest version of the firmware is installed. If not update the Printer with the latest firmware revision.

4Printheads

Printhead Troubleshooting Process

„If you don't have any samples yet, reproduce the original problem with the correct printer settings.

„Perform the Troubleshooting procedure using the exact settings and Media that the Customer used when faced with the Print Quality problem.

Printhead Alignment and Check

„Perform the Printhead Alignment using HP High-Gloss Photo Paper. If not available, use Coated media if required.

5Media

„Make sure that you use HP or HP-approved media.

„Select the correct media type through the front-panel when loading it.

6Driver print quality configuration:

To clarify if the reason of the problem is related with the print mode defined with the Non-HP Driver try the following:

„Print the same sample using the Non-HP driver and their normal media.

„Print one of the internal demos using HP Media and configuring

6-2 HP DesignJets 500, 510 and 800 Series Printers Service Manual