Dell 2950 owner manual Troubleshooting the Microprocessors

Page 128

7Reconnect the system to the electrical outlet, and turn on the system and attached peripherals. If the problem persists, go to the next step.

8Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.

9Open the system. See "Opening and Closing the System" on page 54.

10Remove all expansion cards installed in the system. See "Removing an Expansion Card" on page 78.

11Close the system. See "Opening and Closing the System" on page 54.

12Reconnect the system to the electrical outlet, and turn on the system and attached peripherals.

13Run the appropriate online diagnostic test.

If the tests fail, see "Getting Help" on page 147.

14For each expansion card you removed in step 10, perform the following steps:

a Turn off the system and attached peripherals, and disconnect the system from the electrical outlet. b Open the system. See "Opening and Closing the System" on page 54.

c Reinstall one of the expansion cards.

d Close the system. See "Opening and Closing the System" on page 54. e Run the appropriate diagnostic test.

If the tests fail, see "Getting Help" on page 147.

Troubleshooting the Microprocessors

Problem

•Error message indicates a processor problem.

•Front-panel status LCD indicates a problem with the processors or system board.

•A heat sink is not installed for each processor.

Action

CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. Before performing any procedure, see your Product Information Guide for complete information about safety precautions, working inside the computer and protecting against electrostatic discharge.

1Run the appropriate online diagnostics test. See "Using Server Administrator Diagnostics" on page 131.

2Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.

3Open the system. See "Opening and Closing the System" on page 54.

4Ensure that each processor and heat sink are properly installed. See "Processors" on page 93.

5Close the system. See "Opening and Closing the System" on page 54.

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Troubleshooting Your System

Image 128

Contents Dell PowerEdge 2950 Systems W . d e l l . c o m s u p p o r t . d e l l . c o mJanuary Contents Baseboard Management Controller Configuration Removing a SAS Controller Daughter Card Installing a SAS Controller Daughter CardExpansion Card Installation Guidelines General Memory Module Installation Guidelines Removing the Left Expansion-Card Riser Board100 101Troubleshooting System Cooling Problems 119 Troubleshooting an External Scsi Tape Drive 123111 112Using Server Administrator Diagnostics 131 Returning Items for Warranty Repair or Credit 149 Contents132 133150 152Contents Other Information You May Need About Your SystemAccessing System Features During Startup Front-Panel Features and Indicators LCD lights amber when the system needs Whether the system has been powered onUSB connectors MessagesHard-Drive Indicator Codes Amber About Your SystemAbout Your System Back-Panel Features and Indicators Connecting External DevicesPower Indicator Codes Redundant Power Supply IndicatorsIndicator Function Green indicates that the power supply is operationalNIC Indicator Codes LCD Status MessagesE1000 FAILSAFE, Call Support E1114 Temp AmbientE1116 Temp Memory E12nn Xx PwrGdE1410 E1414 CPU # ThermtripE1418 CPU # Presence E141C CPU MismatchE1422 CPU Machine Chk E1610 PS # MissingE1614 PS # Status E1618 PS # PredictiveE1810 HDD ## Fault E1711PCI Perr Slot # E1712E1A11 PCI Rsr Config E2011 Mem Config ErrE2013 Shadow Bios Fail E1811 HDD ## Rbld AbrtE2017 Timer Fail E2018 Prog TimerE2019 Parity Error E201F Drac ConfigE2111 SBE Log Disable Crd # Dimm ##E2112 Mem Spare Crd # E2113 Mem Mirror Crd #I1912 SEL Full Solving Problems Described by LCD Status MessagesRemoving LCD Status Messages System Messages Diskette subsystem reset Diskette drive n seekFailure Diskette read failureError Incorrect memory Configuration. DIMMs mustBe installed in pairs Error Remote AccessNo boot device available No boot sector on hard driveNo timer tick interrupt Northbound merge errorError Embedded Error Slot nActual Link Width is n PCIe Training Error Slot n PCI Bios failed to installSeek error Please run Setup programROM bad checksum = address Sector not foundTimer chip counter Update loaded forWrite fault Write Fault on selectedDiagnostics Messages Alert MessagesAbout Your System Using the System Setup Program Entering the System Setup ProgramResponding to Error Messages Main Screen System Setup OptionsUsing the System Setup Program Logical Processor option. See Table Including size, type, and speedCPU Information System Setup Program Options Description Boot Sequence Using the Setup Password onVirtual CD-ROM may be present From external devicesCPU Information Screen Integrated Devices Screen Serial Communication Screen System Security ScreenExit Screen System and Setup Password Features Using the System PasswordUsing the System Setup Program Using the Setup Password Deleting or Changing an Existing System PasswordSee Disabling a Forgotten Password on Disabling a Forgotten PasswordBaseboard Management Controller Configuration Entering the BMC Setup Module BMC Setup Module OptionsUsing the System Setup Program Installing System Components Recommended ToolsInside the System SideplaneHot-pluggable fans Control panelRemoving the Front Bezel Hard Drive and Media Bay ConfigurationsFront Bezel Opening the System Opening and Closing the SystemReplacing the Front Bezel Hard Drives Closing the SystemBefore You Begin Removing a Drive BlankRemoving a Hot-Plug Hard Drive Installing a Drive BlankInstalling a Hot-Plug Hard Drive Replacing a Hard-Drive Carrier Removing a Hard Drive From a Hard-Drive CarrierInstalling a SAS Hard Drive Into a SATAu Drive Carrier Screws SATAu drive carrierInstalling a Sata Hard Drive Into a Sata Drive Carrier Installing System Components Power Supplies Sata hard-drive Hole labelsRemoving a Power Supply Pull the power supply straight out to clear the chassisReplacing a Power Supply Removing the Power Supply BlankInstalling the Power Supply Blank System FansRemoving a System Fan System includes four hot-pluggable cooling fansCooling Shroud Replacing a Cooling FanShroud hinges Fan bracket Installing the Cooling ShroudRemoving the Cooling Shroud Fan Brackets Removing the Fan BracketReplacing the Fan Bracket Fan bracket slot in power Tabs Supply cageSAS Controller Daughter Card Installing a SAS Controller Daughter Card 12. Installing a SAS Controller Daughter Card Backplane Card SAS backplane a Inch x6 backplaneSAS backplane B CardInch x4 backplane Removing a SAS Controller Daughter Card RAID BatteryInstalling a RAID Battery Removing a RAID Battery SAS RAID controller daughter card batteryConfiguring the Boot Device Expansion Card Installation GuidelinesInstalling an Expansion Card Expansion CardsExpansion card Removing the Expansion-Card Cage Expansion-Card CageRemoving an Expansion Card Replacing the Expansion-Card Cage Lift the cage straight up to clear the chassis. See FigureInstalling a RAC Card Optical Drive Removing the Optical DriveInstalling the Optical Drive Optical driveDiskette Drive Removing the Diskette Drive From the SystemInstalling the Diskette Drive Into the System Diskette drive release tabs Installing the Diskette Drive Into the Drive CarrierRemoving the Diskette Drive From the Drive Carrier Removing and Installing an Internal Scsi Tape Drive Scsi Tape DriveTape drive Release latch General Memory Module Installation Guidelines System MemoryNon-Optimal Memory Configurations Installing Memory ModulesMemory Sparing Support Memory Mirroring SupportInstalling System Components Removing Memory Modules Removing a Processor Activating the Integrated NIC TOEProcessors 28. Installing and Removing the Heat Sink Heat sink Installing a Processor Processor shield ZIF socket Socket keySystem battery is a 3.0-volt V, coin-cell battery System BatteryReplacing the System Battery Negative side of battery Expansion-Card Riser Boards Removing the Left Expansion-Card Riser BoardInstalling the Left Riser Board Riser securing tabs Riser securing slotsInstalling the Central Riser Board Guide pins System board socketRemoving the Central Riser Board 100101 Sideplane BoardRemoving the Sideplane Board Installing the Sideplane Board Backplane connector Pins103 SAS Backplane BoardRemoving the SAS Backplane Board Installing the SAS Backplane Board Pin Securing slots Securing tabs105 Control Panel Assembly Service-only ProcedureRemoving the Control Panel Assembly Installing the Control Panel Assembly 107 System Board Service-only ProcedureRemoving the System Board Installing the System Board Release pin System-board securing tabs109 110 111 Safety First-For You and Your SystemStart-Up Routine Checking the Equipment Troubleshooting IRQ Assignment ConflictsTroubleshooting External Connections Troubleshooting the Video Subsystem Troubleshooting the KeyboardMonitor is not working properly Video memory is faulty ProblemTroubleshooting Basic I/O Functions Troubleshooting the Mouse115 Troubleshooting a Serial I/O DeviceTroubleshooting a USB Device Troubleshooting a NIC Troubleshooting a Wet SystemNIC cannot communicate with network Liquid spilled on the system Excessive humidity117 Troubleshooting a Damaged SystemSystem was dropped or damaged Troubleshooting the System Battery Troubleshooting Power Supplies119 Troubleshooting System Cooling ProblemsTroubleshooting a Fan Troubleshooting System Memory 121 Troubleshooting a Diskette DriveError message indicates a diskette drive problem Action 123 Troubleshooting an Optical DriveTroubleshooting an External Scsi Tape Drive Troubleshooting a Hard Drive 125 Troubleshooting a SAS or SAS RAID Controller Daughter Card Troubleshooting Expansion Cards 127Troubleshooting the Microprocessors 129 130 Using Server Administrator Diagnostics System Diagnostics FeaturesWhen to Use the System Diagnostics 131Running the System Diagnostics System Diagnostics Testing OptionsUsing the Custom Test Options Selecting Devices for Testing133 Selecting Diagnostics OptionsViewing Information and Results 134 135 Jumpers and ConnectorsSystem Board Jumpers Default The password feature is enabled Password feature is disabledSystem Board Connectors 137138 SAS Backplane Board Connectors 139Secondary SAS Sasb Drive 5 SASDRV5 Drive 3 SASDRV3140 Drive 2 SASDRV2 Drive 3 SASDRV3 Drive 1 SASDRV1141 Secondary SAS Sasb Primary SAS SasaSideplane Board Connectors Expansion-Card Riser-Board Components and PCI BusesControl panel Ctrl Pin guides143 Optional PCI-X Left Expansion-Card Riser Board ComponentsOptional PCIe Expansion-Card Central Riser Board Components 145 146 Online Services Technical Assistance147 Getting HelpAutoTech Service Automated Order-Status ServiceTechnical Support Service Electronic Quote Service149 Before You Call 150151 Contacting Dell 152153 154 155 156 General Support 01-899-753-0777157 158 159 General Support dial from within Jamaica only Getting Help160 161 General Support 001-800-220-1006 162General Support 001-800-882-1519 163 164 165 166 167 168 169 Amperes AC Alternating currentBTU British thermal unit Celsius170 Cm Centimeters Cmos Complementary metal-oxide semiconductorKilo Kb Kilobits 1024 bits Glossary 171Fahrenheit 172 LVD Low voltage differential Meters MA Milliamperes173 TCP/IP Transmission Control Protocol/Internet Protocol System diskette See bootable diskette174 175 Volts VAC Volts alternating current VDC Volts direct current176 Index Connectors expansion-card riser177 Hard drive installing Sata in a SATAu SAS hard drive in a SATAu drive carrierBoard 179PCI buses expansion-card riser SAS backplane board, 103 SAS controller daughterTOE 181 182

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