Avaya 16-300272 manual Alerts

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Chapter 1 Introduction to Broadcast Server

Broadcast Server Overview

The Broadcast Server administrator can see all distribution lists while individual users can only see those lists they own and those that have been shared with them by the administrator. By default, the distribution lists created automatically from LDAP or CSV information are available only to the administrator (private).

To make a distribution list available to other users, the administrator must change the list ownership to shared, and then specify which users can use the list. For more information on distribution lists, see “Distribution List Management” on page 27.

Alerts

An alert is the basic content item in the Broadcast Server and represents the information to be pushed to a phone. Alerts are delivered to the subscriber without requiring the subscriber to request outstanding alerts. An alert might consist of a meeting reminder that is scheduled for delivery at a particular date and time, or an Emergency announcement that takes precedence over other audio activity, including the playing of voicemail messages.

Alerts can include an audio notification which plays on the phone’s speakerphone or in the earpiece if the user is on the phone.

Alert content can consist of text and/or graphics (not all phones support graphics). An alert can also include up to two soft keys which cause the phone to either dial a number or link to a URL or an external service. For example, a soft key might:

•Cause the phone to go off-hook and dial a number associated with the alert (perhaps dialing the number for the restaurant whose menu is currently being displayed on the phone).

•Link to an external service that allows an alert to serve as the “front-end” for a specialized back-end system (such as a company’s Human Resources Web site).

•Display a Web URL (perhaps a page that contains event information).

4Broadcast Server User Guide

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Contents Broadcast Server User Guide Release 2.1 Service Pack Copyright 2004-2006,Avaya Inc All Rights Reserved Contents A P T E R 6 Subscriber Management A P T E R 9 External Service Management Vi Broadcast Server User Guide Preface AudienceRelated Documentation Related Documentation Viii Broadcast Server User Guide Chapter Introduction to Broadcast ServerBroadcast Server Overview Users Subscribers and Distribution ListsAlerts Sending Alerts BCS Interaction with PhonesOpening and Using the Broadcast Server Interface Configuring Broadcast ServerInitial Configuration Broadcast Server Maintenance Application Gateway and Broadcast Server Operation Application Gateway and Broadcast Server Operation System Management Component VersionsServer configuration Support itemsHome page tips System Management Home page tips Broadcast Server User Guide Quick FAQ System MessagesSystem Messages Quick FAQ Broadcast Server User Guide User Management User Management ListAdministrator user Password UserUser information Shared distribution list access General user permissionsAlert access User Management The User Broadcast Server User Guide Subscriber Management Subscriber Management ListGo to the Distribution List Management page, select Subscriber Subscriber informationSubscriber settings Distribution list membershipDistribution List Management Distribution ListAutomatically created distribution lists List ownershipSharing distribution lists Distribution List Management Distribution List Management Distribution List Membership Distribution List User Permissions Adding and removing distribution list membersGranting users permission to send to the list Revoking users’ permission to send to the listBroadcast Server User Guide Media Management Media ListSystem media Media ownership Media linkageMedia Uploading a media fileSupported graphic formats Supported audio formats WAVMedia Management The Media Broadcast Server User Guide External Service Management External Services Management ListExternal Service External Service Management Page Broadcast Alert Management Alert ListColumn Descriptions Alert Types Emergency alertsNormal alerts Background alertsBroadcast Alert Management Quick FAQ Alert TitleSend to the following Use audio alert Page Changing your password Setting the maximum list entries to displayMy Preferences Set the number of alerts perPage Troubleshooting Common problemsTroubleshooting Common problems Broadcast Server User Guide Appendix a Push XML APITo enable the Push XML API on the Application Gateway Push XML API Operation PushMessage RequestRecipient Schedule DistributionList Request MemberServerRegistration Response Subscribers ResponsePushMessageResponse Response Push XML Reference Character Set and Character EntitiesXML Declaration ManagePushMessage Element Parent Element Attributes Enumeration DescriptionMessageid Appendix a Push XML API ManageDistributionLists DistributionListServerRegistration SubscribersPushMessageResponse Sample ASP Pages Distributionlist.aspLoad the XML into an Xmldom object Schedulemessage.asp Appendix a Push XML API Sample ASP Pages