Avaya 16-300272 manual Sending Alerts, BCS Interaction with Phones

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Chapter 1 Introduction to Broadcast Server

Broadcast Server Overview

Sending Alerts

Creating and sending an alert is easy through the Broadcast Server. You use a Web-based interface to configure the alert, a delivery schedule, and the distribution list(s) to receive the alert. An alert can consist of plain text and/or a graphic, audio, and soft keys.

BCS Interaction with Phones

The interaction of Broadcast Server with an IP phone depends on the priority of an alert.

Note When an alert is queued, it remains in the queue until the alert expires or it is deleted from Broadcast Server.

For Emergency alerts:

•Alert is delivered to the phone, regardless of phone state (an in-progress phone call is put on hold)

For Normal alerts:

•Alert is delivered to the phone if the phone is idle, whether on- or off-hook

•Alert is queued for delivery if the audio is busy. However, if the Alert includes text, the text will be displayed on the phone during the playing of a voice mail from the Voice Office menu. The user can stop playing the voice mail to listen to the broadcast.

•Alert is queued for delivery if the audio is idle but the phone GUI is in use (for example, set is being programmed or Directory search is in progress)

•Alert is queued for delivery if the phone is powered down

For Background alerts:

•Alert is pushed directly to the Alerts list in the Voice Office menu.

•Alerts remain in the Alerts list until they expire or are deleted from Broadcast Server.

Broadcast Server User Guide

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Contents Broadcast Server User Guide Release 2.1 Service Pack Copyright 2004-2006,Avaya Inc All Rights Reserved Contents A P T E R 6 Subscriber Management A P T E R 9 External Service Management Vi Broadcast Server User Guide Audience PrefaceRelated Documentation Related Documentation Viii Broadcast Server User Guide Introduction to Broadcast Server ChapterBroadcast Server Overview Subscribers and Distribution Lists UsersAlerts BCS Interaction with Phones Sending AlertsConfiguring Broadcast Server Opening and Using the Broadcast Server InterfaceInitial Configuration Broadcast Server Maintenance Application Gateway and Broadcast Server Operation Application Gateway and Broadcast Server Operation Component Versions System ManagementSupport items Server configurationHome page tips System Management Home page tips Broadcast Server User Guide System Messages Quick FAQSystem Messages Quick FAQ Broadcast Server User Guide User Management List User ManagementAdministrator user User PasswordUser information General user permissions Shared distribution list accessAlert access User Management The User Broadcast Server User Guide Subscriber Management List Subscriber ManagementGo to the Distribution List Management page, select Subscriber information SubscriberDistribution list membership Subscriber settingsDistribution List Distribution List ManagementList ownership Automatically created distribution listsSharing distribution lists Distribution List Management Distribution List Management Distribution List Membership Adding and removing distribution list members Distribution List User PermissionsRevoking users’ permission to send to the list Granting users permission to send to the listBroadcast Server User Guide Media List Media ManagementSystem media Media linkage Media ownershipUploading a media file MediaSupported graphic formats WAV Supported audio formatsMedia Management The Media Broadcast Server User Guide External Services Management List External Service ManagementExternal Service External Service Management Page Alert List Broadcast Alert ManagementColumn Descriptions Emergency alerts Alert TypesNormal alerts Background alertsBroadcast Alert Management Quick FAQ Title AlertSend to the following Use audio alert Page Setting the maximum list entries to display Changing your passwordMy Preferences Set the number of alerts perPage Common problems TroubleshootingTroubleshooting Common problems Broadcast Server User Guide Push XML API Appendix aTo enable the Push XML API on the Application Gateway PushMessage Request Push XML API OperationRecipient Schedule Member DistributionList RequestSubscribers Response ServerRegistration ResponsePushMessageResponse Response Character Set and Character Entities Push XML ReferenceXML Declaration Element Parent Element Attributes Enumeration Description ManagePushMessageMessageid Appendix a Push XML API DistributionList ManageDistributionListsSubscribers ServerRegistrationPushMessageResponse Distributionlist.asp Sample ASP PagesLoad the XML into an Xmldom object Schedulemessage.asp Appendix a Push XML API Sample ASP Pages