Avaya 16-300272 manual Troubleshooting, Common problems

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Chapter 12

Troubleshooting

This section discusses common problems and possible resolutions.

Common problems

Issue	Description/Resolution

Priority alerts are not being	Priority alerts typically take about 5 seconds to propagate
displayed on phones as soon as	to phones. This procedure may take longer to a particular
they are sent	phone if Broadcast Server had encountered errors with
	that phone in the last 2 minutes.

Audio notifications sound	Broadcast Server transmits audio in ITU G.711 ULaw
choppy	format in 30ms frames. Verify that your network devices
	are optimized for this framing size or contact Support for
	assistance in changing these parameters.

“Host not found” is displayed on	The phone encountered an error while retrieving content
the phone’s screen	from the Application Gateway.
	Verify that the Application Gateway and Broadcast Server
	are operational and that the phone has a network access
	pathway to the Application Gateway.

Graphics are distorted on the	Graphics converted to a format that can be displayed on IP
phone’s display	phones may suffer degradation depending on the size,
	aspect ratio, and color-depth of the picture. For best
	results use images with a resolution and color model that
	is appropriate for the IP phone screen.

Broadcast Server User Guide

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Contents Broadcast Server User Guide Release 2.1 Service Pack Copyright 2004-2006,Avaya Inc All Rights Reserved Contents A P T E R 6 Subscriber Management A P T E R 9 External Service Management Vi Broadcast Server User Guide Preface AudienceRelated Documentation Related Documentation Viii Broadcast Server User Guide Introduction to Broadcast Server ChapterBroadcast Server Overview Subscribers and Distribution Lists UsersAlerts BCS Interaction with Phones Sending AlertsConfiguring Broadcast Server Opening and Using the Broadcast Server InterfaceInitial Configuration Broadcast Server Maintenance Application Gateway and Broadcast Server Operation Application Gateway and Broadcast Server Operation Component Versions System ManagementSupport items Server configurationHome page tips System Management Home page tips Broadcast Server User Guide System Messages Quick FAQSystem Messages Quick FAQ Broadcast Server User Guide User Management List User ManagementAdministrator user Password UserUser information General user permissions Shared distribution list accessAlert access User Management The User Broadcast Server User Guide Subscriber Management List Subscriber ManagementGo to the Distribution List Management page, select Subscriber information SubscriberDistribution list membership Subscriber settingsDistribution List Distribution List ManagementList ownership Automatically created distribution listsSharing distribution lists Distribution List Management Distribution List Management Distribution List Membership Adding and removing distribution list members Distribution List User PermissionsRevoking users’ permission to send to the list Granting users permission to send to the listBroadcast Server User Guide Media List Media ManagementSystem media Media linkage Media ownershipMedia Uploading a media fileSupported graphic formats WAV Supported audio formatsMedia Management The Media Broadcast Server User Guide External Services Management List External Service ManagementExternal Service External Service Management Page Alert List Broadcast Alert ManagementColumn Descriptions Background alerts Alert TypesEmergency alerts Normal alertsBroadcast Alert Management Quick FAQ Title AlertSend to the following Use audio alert Page Set the number of alerts per Changing your passwordSetting the maximum list entries to display My PreferencesPage Common problems TroubleshootingTroubleshooting Common problems Broadcast Server User Guide Push XML API Appendix aTo enable the Push XML API on the Application Gateway PushMessage Request Push XML API OperationRecipient Schedule Member DistributionList RequestServerRegistration Response Subscribers ResponsePushMessageResponse Response Push XML Reference Character Set and Character EntitiesXML Declaration Element Parent Element Attributes Enumeration Description ManagePushMessageMessageid Appendix a Push XML API DistributionList ManageDistributionListsSubscribers ServerRegistrationPushMessageResponse Distributionlist.asp Sample ASP PagesLoad the XML into an Xmldom object Schedulemessage.asp Appendix a Push XML API Sample ASP Pages