Avaya 16-300272 manual External Service Management, External Services Management List

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Chapter 9

External Service Management

External Services are network-based applications that can be launched from IP telephones. Broadcast Server allows users to link their alerts to such services in order to provide content and functionality beyond the scope of the Broadcast Server system. Such applications may include third-party products, solutions from other vendors, or applications developed internally by your IT staff.

The Broadcast Server system administrator must first define the service using the External Service Management functionality of Broadcast Server before a user can link to an external service. Available services are presented in a drop-down list during alert creation allowing users to select from the services defined by the administrator. See Linking alerts to external applications for more information.

The External Services Management List

The External Services management page presents the list of service records that fulfill your current filter criteria. Individual entries are displayed on this page with helpful icons displayed to the left of each entry where required.

Broadcast Server User Guide

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Contents Broadcast Server User Guide Release 2.1 Service Pack Copyright 2004-2006,Avaya Inc All Rights Reserved Contents A P T E R 6 Subscriber Management A P T E R 9 External Service Management Vi Broadcast Server User Guide Audience PrefaceRelated Documentation Related Documentation Viii Broadcast Server User Guide Introduction to Broadcast Server ChapterBroadcast Server Overview Subscribers and Distribution Lists UsersAlerts BCS Interaction with Phones Sending AlertsConfiguring Broadcast Server Opening and Using the Broadcast Server InterfaceInitial Configuration Broadcast Server Maintenance Application Gateway and Broadcast Server Operation Application Gateway and Broadcast Server Operation Component Versions System ManagementSupport items Server configurationHome page tips System Management Home page tips Broadcast Server User Guide System Messages Quick FAQSystem Messages Quick FAQ Broadcast Server User Guide User Management List User ManagementAdministrator user User PasswordUser information General user permissions Shared distribution list accessAlert access User Management The User Broadcast Server User Guide Subscriber Management List Subscriber ManagementGo to the Distribution List Management page, select Subscriber information SubscriberDistribution list membership Subscriber settingsDistribution List Distribution List ManagementList ownership Automatically created distribution listsSharing distribution lists Distribution List Management Distribution List Management Distribution List Membership Adding and removing distribution list members Distribution List User PermissionsRevoking users’ permission to send to the list Granting users permission to send to the listBroadcast Server User Guide Media List Media ManagementSystem media Media linkage Media ownershipUploading a media file MediaSupported graphic formats WAV Supported audio formatsMedia Management The Media Broadcast Server User Guide External Services Management List External Service ManagementExternal Service External Service Management Page Alert List Broadcast Alert ManagementColumn Descriptions Emergency alerts Alert TypesNormal alerts Background alertsBroadcast Alert Management Quick FAQ Title AlertSend to the following Use audio alert Page Setting the maximum list entries to display Changing your passwordMy Preferences Set the number of alerts perPage Common problems TroubleshootingTroubleshooting Common problems Broadcast Server User Guide Push XML API Appendix aTo enable the Push XML API on the Application Gateway PushMessage Request Push XML API OperationRecipient Schedule Member DistributionList RequestSubscribers Response ServerRegistration ResponsePushMessageResponse Response Character Set and Character Entities Push XML ReferenceXML Declaration Element Parent Element Attributes Enumeration Description ManagePushMessageMessageid Appendix a Push XML API DistributionList ManageDistributionListsSubscribers ServerRegistrationPushMessageResponse Distributionlist.asp Sample ASP PagesLoad the XML into an Xmldom object Schedulemessage.asp Appendix a Push XML API Sample ASP Pages