Spectra Logic NTIER700 manual Following error, which corresponds to the Remote

		Firmware Package History
Problem		Workaround
The nTier700 root expanders are not		Power down the nTier700 before removing a root
hot-swappable. If a root expander is removed		expander.
while the nTier700 is powered on:
ƒ	The nTier700 status information is no longer
	available through the BlueScale web interface
	and the blade operator panels.
ƒ	The AutoSupport feature does not function
	correctly.
ƒ	You cannot restart the nTier700 through
	Windows until the root expander is
	re-installed.
When installing the nTier700, make sure that it		If you see this error, follow the directions found
can access a properly configured DHCP/DNS		in Microsoft’s KnowledgeBase article KB323497
server. Or, enter a known good IP address if you		http://support.microsoft.com/kb/323497 to repair
are using a static IP address. Otherwise, Remote		the problem.
Desktop may not work. If it doesn’t, attach a
monitor, keyboard and mouse to the nTier700 so
you can review the event log. Look for the
following error, which corresponds to the Remote
Desktop connection attempt:
	Event Type: Error
	Event Source: TermDD
	Event ID: 50
	Description:
The RDP protocol component “DATA
ENCRYPTION” detected an error in the protocol
stream and has disconnected the client.
At the end of a package update, you may not be		If the upgrade seems to have stalled after
automatically redirected to the BlueScale Web		rebooting, manually connect to the login page.
interface login page.
If one or more drives assigned to a logical volume		Check the Drives tab on the blade’s operator
have failed or are missing, there is no information		panel or the Overview screen on the web
about the drives on Logical Volumes page of the		interface to identify the missing drives.
BlueScale web interface.

June 2010 Spectra nTier700 Backup and Archive Appliance

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