Spectra Logic NTIER700 Known Issues, Problem Workaround, Accessories Remote Desktop to display

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nTier700 BlueScale Firmware

Known Issues

Problem	Workaround

When accessing the nTier500 through the	Access the Windows Desktop using the Remote
BlueScale web interface, you may be prompted to	Desktop Connections application from a
install an ActiveX control when you select	Windows-based computer on the same network
Remote Desktop to connect to the Windows	as the nTier700.
Desktop. If the installation of the ActiveX control	1. From your computer, select Start > Programs
fails, the connection cannot be established.	> Accessories > Remote Desktop to display
	the Remote Desktop Connection screen.
	2. Enter the IP address of the nTier700 and select
	Connect.
	3. Log into Windows using the same User name
	and Password as you use to log into the
	nTier700 BlueScale web interface.

When sending a manual AutoSupport Log (ASL),	Ignore the message in the New Log Set window.
a message displays stating that “Log set sent	The ASL was sent successfully. After the ASL is
successfully.” However, inside the New Log Set	sent, the New Log Set screen clears the
box it states “Cannot send log set. - Description is	Description field in preparation for sending the
required.”	next ASL.

The RMM module creates four virtual CD-ROM	Refer to Spectra KB Article #667 for information
drives, each of which is listed as a separate drive	about disable these virtual drives so that they are
letter listed under My Computer.	no longer listed under My Computer.

BlueScale 2.7.1.7

This release improves the overall reliability of the nTier700.

Enhancements and Changes

Microsoft Data Protection Manager (DPM) and Spectra nTier File Manager are no longer available for purchase with the nTier700.

The RAID tab on the BlueScale web interface now includes a Silence HBA Alarm button to let a remote operator silence the audible HBA alarm that sounds when a RAID is experiencing problems.

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Resolved Issues

The BlueScale firmware prevents updating the Adaptec RAID controller firmware and /or driver if a RAID is either building or rebuilding. A system message is posted indicating that the RAID controller firmware was not updated because the RAID was building/rebuilding.

The BlueScale firmware prevents updating the Adaptec RAID controller firmware and /or driver if a task is currently active on the RAID.

Release Notes

90990019

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Contents Spectra nTier700 Copyright Trademarks June Contacting Spectra Logic Spectra Logic Sales United States and Canada EuropeContents Updates to the User Guide Related Publications NTier700Microsoft Windows Operating System and Software Spectra nTier File MigratorUser Feedback Register Your NEW NTIER700 Typographical ConventionsRelease Notes 90990019 Firmware Package Support Firmware Package InformationFirmware Package History Updating FirmwareFirmware Version Requirements BlueScale Resolved IssuesBlueScale2.8.0.1 Enhancements and ChangesAccessories Remote Desktop to display Known IssuesProblem Workaround ConnectBackup and Archive Appliance User Guide for Known Issue BlueScale2.6.0.7Start Settings Network Connections BlueScale2.6.0.6Described in the nTier File Migrator User Guide Following error, which corresponds to the Remote Accessories Command Prompt Keyboard. For example, after entering the folder Release Notes 90990019 Supported Browsers IP AddressingUpdating Tape Drive Device Drivers Obtain the Updated Device DriverWindows Operating System Select If your organization Run the following command If you are using Install the Updated Device DriverFor this device Uninstall Remove Current Drivers or DevicesWorking with the Hardware Components Moving or Shipping the NTIER700 Recycling Your NTIER700Features OverviewInstall in a Restricted Access Location Installing the NTIER700Connect the Power Cords Install the Data Drives in the Blades Unlock the BladesInstall the Data Drives Identifying the drive numbers and latches in a bladeDrives for a single blade Release the drive sled latch Connect the Cables and Power On Connectors on the rear panel N+1 power configuration shownFibre Channel GigEConnected Scsi busƒ Read -Configuring the nTier700 on page 40 Next StepsAccess the BlueScale Web Interface Configuring the NTIER700Https//nnn.nnn.nnn.nnn When using Internet Explorer or Firefox Add Security Exception dialog box, select Get Certificate Release Notes 90990009 Access the Windows Desktop OverviewConnect and Log Windows Desktop messageWindows Storage Server login Log Off and Return to BlueScale Windows Storage Server Remote DesktopMake the Installation Files Accessible to Windows Install Antivirus SoftwareInstall Additional Application Software Share a CD or DVD Drive on a Remote Computer Share the DriveMap the Shared CD or DVD Drive to a Drive Letter Install the Software Displaying the Status of Components Using the Blade Operator PanelUsing the NTIER700 Check the Current Firmware Version Moving or Shipping the nTier700Maintaining the NTIER700 Determine Whether an Update is Available Current BlueScale version on the About menuDownload the Updated Firmware ThenUpdate the Firmware Select Start Update Choose Continue Install CancelUpdating Tape Drive Device Drivers Restart the nTier700 Installnonexclusive.exe Opening a Support Ticket Appendix A-SERVICE and SupportBefore Contacting Spectra Logic Technical Support Parameter Specification RAID Storage SpecificationsAppendix B Specifications ReturnsPower Cords Volt AC power cord are as followsChange the MTU Setting for the NIC Card Enable Jumbo Frames for 10 GigE Network Interface CardsAppendix D-TUNING Gigabit Ethernet Network Performance Local Area Connection Properties Enable Window Scaling DecimalTeaming NICs Aggregation SLA Team Type DescriptionStatic Link