INFRARED COMMUNICATIONS

TROUBLESHOOTING

This section covers situations you may encounter when trying to connect your device to other infrared-equipped devices. For problems communicating with your desktop computer, see ActiveSync Help on your desktop computer.

Problem

Possible Cause

Solution

Can't transfer files

The IR devices are not

Position the infrared ports

using the infrared port.

set up properly.

so that they line up and

 

 

are less than one meter

 

 

(three feet) but more than

 

 

two inches apart.

 

 

Make sure that there is

 

 

no object between the

 

 

two ports that can block

 

 

the transmission.

 

 

Adjust the room lighting.

 

 

Some types of light

 

 

interfere with infrared

 

 

communication. Try

 

 

moving to a different

 

 

location or turning off

 

 

some lights.

 

 

Set up the IR devices

 

 

properly. (See Chapter

 

 

11.)

 

 

 

 

 

Continued

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Compaq 2100 manual Infrared Communications Troubleshooting, Problem Possible Cause Solution