Spectra Logic NTIER700 manual Contacting Spectra Logic

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Contacting Spectra Logic

To obtain general information

Spectra Logic Web Site: www.spectralogic.com
United States Headquarters	European Office
Spectra Logic Corporation	Spectra Logic Europe Ltd.
6285 Lookout Road	Magdalen Centre
Boulder, CO 80301	Robert Robinson Avenue
USA	Oxford Science Park
Phone: 1.800.833.1132 or 1.303.449.6400	OXFORD
International: 1.303.449.6400	UK-OX4 4GA
Fax: 1.303.939.8844	United Kingdom
	Phone: 44 (0) 870.112.2150
	Fax: 44 (0) 870.112.2175

Spectra Logic Technical Support

Web Site: www.spectralogic.com/support

Knowledge Base: www.spectralogic.com/knowledgebase

United States and Canada

Phone:

Toll free US and Canada: 1.800.227.4637

International: 1.303.449.0160

Email: support@spectralogic.com

Europe, Middle East, Africa

Phone: 44 (0) 870.112.2185

Email: support@spectralogic.com

Deutsch sprechende Kunden

Phone: 49 (0) 6028.9796.507

Email: spectralogic@stortrec.de

Mexico, Central and South America, Asia, Australia, and New Zealand

Phone: 1.303.449.0160

Email: support@spectralogic.com

Spectra Logic Sales

Web Site: www.spectralogic.com/shop
United States and Canada	Europe
Phone: 1.800.833.1132 or 1.303.449.6400	Phone: 44 (0) 870.112.2150
Fax: 1.303.939.8844	Fax: 44 (0) 870.112.2175
Email: sales@spectralogic.com	Email: eurosales@spectralogic.com

To obtain documentation

Spectra Logic Web Site: www.spectralogic.com/documents

4

Release Notes

90990019

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Contents Spectra nTier700 Copyright Trademarks June Contacting Spectra Logic Spectra Logic Sales United States and Canada EuropeContents Updates to the User Guide Related Publications NTier700Microsoft Windows Operating System and Software Spectra nTier File MigratorUser Feedback Register Your NEW NTIER700 Typographical ConventionsRelease Notes 90990019 Firmware Package Support Firmware Package InformationFirmware Version Requirements Updating FirmwareFirmware Package History Resolved Issues BlueScale2.8.0.1BlueScale Enhancements and ChangesKnown Issues Problem WorkaroundAccessories Remote Desktop to display ConnectBackup and Archive Appliance User Guide for Known Issue BlueScale2.6.0.7Start Settings Network Connections BlueScale2.6.0.6Described in the nTier File Migrator User Guide Following error, which corresponds to the Remote Accessories Command Prompt Keyboard. For example, after entering the folder Release Notes 90990019 Supported Browsers IP AddressingWindows Operating System Obtain the Updated Device DriverUpdating Tape Drive Device Drivers Select If your organization Install the Updated Device Driver For this device UninstallRun the following command If you are using Remove Current Drivers or DevicesWorking with the Hardware Components Moving or Shipping the NTIER700 Recycling Your NTIER700Features OverviewInstall in a Restricted Access Location Installing the NTIER700Connect the Power Cords Install the Data Drives in the Blades Unlock the BladesInstall the Data Drives Identifying the drive numbers and latches in a bladeDrives for a single blade Release the drive sled latch Connect the Cables and Power On Connectors on the rear panel N+1 power configuration shownFibre Channel GigEConnected Scsi busƒ Read -Configuring the nTier700 on page 40 Next StepsAccess the BlueScale Web Interface Configuring the NTIER700Https//nnn.nnn.nnn.nnn When using Internet Explorer or Firefox Add Security Exception dialog box, select Get Certificate Release Notes 90990009 Access the Windows Desktop OverviewConnect and Log Windows Desktop messageWindows Storage Server login Log Off and Return to BlueScale Windows Storage Server Remote DesktopInstall Additional Application Software Install Antivirus SoftwareMake the Installation Files Accessible to Windows Share a CD or DVD Drive on a Remote Computer Share the DriveMap the Shared CD or DVD Drive to a Drive Letter Install the Software Using the NTIER700 Using the Blade Operator PanelDisplaying the Status of Components Maintaining the NTIER700 Moving or Shipping the nTier700Check the Current Firmware Version Determine Whether an Update is Available Current BlueScale version on the About menuDownload the Updated Firmware ThenUpdate the Firmware Select Start Update Choose Continue Install CancelUpdating Tape Drive Device Drivers Restart the nTier700 Installnonexclusive.exe Before Contacting Spectra Logic Technical Support Appendix A-SERVICE and SupportOpening a Support Ticket RAID Storage Specifications Appendix B SpecificationsParameter Specification ReturnsPower Cords Volt AC power cord are as followsAppendix D-TUNING Gigabit Ethernet Network Performance Enable Jumbo Frames for 10 GigE Network Interface CardsChange the MTU Setting for the NIC Card Local Area Connection Properties Enable Window Scaling DecimalTeaming NICs Static Link Team Type DescriptionAggregation SLA