Pitney Bowes DA950 manual Getting Help Ordering Supplies, World Wide Web, Phone Support

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Overview

Getting Help

Ordering

Supplies

The World Wide Web

If you need technical support for your printer, please con- tact the Pitney Bowes Customer Care Center at:

www.pb.com\support

You'll find the latest support information about our products as well as answers to frequently asked technical questions (FAQs). You'll also be able to e-mail questions of your own.

Phone Support

If you need technical support for your printer, please contact the Pitney Bowes Customer Care Center at:

1.800.522.0020

Before You Contact Pitney Bowes...

Please see Chapter 6, Troubleshooting, for a description of common problems and their solutions. If you need to call the Customer Care Center, please have the following information at hand:

•Product name: DA950.

•Serial number: See back of printer.

•Nature of problem: What happens and when does it happen?

•The steps you've already taken to solve the prob- lem and the results.

Pitney Bowes has made it easier than ever to order sup- plies designed specifically for your printer. Just point your browser to www.pb.com/supplies

You'll find a complete, easy-to-navigate online store that of- fers a wide assortment of genuine Pitney Bowes accesso- ries and supplies at attractive prices. If you prefer to order by phone, please call:

1.800.243.7824

Our representatives will be happy to answer your ques- tions and take your order.

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Contents Page FCC Compliance Contents Chapter Using the DA950 with Your Computer Chapter Troubleshooting Your Printer Appendix B DA950 Specifications Chapter Welcome to the DA950 Printer Using This Guide OverviewAppendix B-Specifications TroubleshootingAppendix A-Using the Control Panel Menus System RequirementsPhone Support Getting Help Ordering SuppliesWorld Wide Web Before You Contact Pitney BowesImportant Safety Notes Overview Printer Parts and Locations Printer Parts and Locations Feeder Parts and Locations Feeder Parts and Locations Setting Up Your DA950 Printer Setup Choosing a LocationAssembling the Printer Install the Feeder Install the Shock Install the Side Guides Install the Feed RampSetup Printer Connecting the Parallel Cable or USB CableAssembling Parallel CableConnect the Power Cord and Turn on Install the Bulk Ink Assembly Optional Install the Print CartridgesPrinter Basics Basics Setting Up a JobSet the Separator Gap Setting the Proper Feed Gap Tips for Setting the SeparatorsCenter the Feed Ramp under the Material Set the Feed Angle Set the Feed Ramp LengthPosition the Side Guides Load Material Adjust the Media Thickness Knob Output Stacker Print a Test PieceSet the Print Head Position Adjust the Takeaway Roller Tension Basics Using the DA950 with Your Computer Using the Printer with Your Computer Installing the Printer DriverSelecting DA950 Printer From Windows Application Accessing the Print Driver Making DA950 Default Print DriverAbout Envelope Designer Plus General Tab Paper Tab Printing PreferencesPaper Size Orientation Printing Preferences Feed DelayFeautures Tab Letter 300 dpi Draft 200 dpi Print QualityMemory Overlay Pause on Tray Break Advanced TabPause on Package Break Printer Maintenance Replacing Print Cartridges Printer MaintenanceRemoving Old Print Cartridges Installing New Print Cartridges Removing the Old Bulk Ink Cartridges Installing New Bulk Ink Cartridges Prolonging Life Print Cartridges Cleaning Print Quality Problems Preventive MaintenanceCleaning the Sensor Cleaning Exit Idler Entry Rollers Cleaning the Wipers Transport Belts Floor Assembly Troubleshooting Your Printer Problems and Solutions Troubleshooting Your PrinterFeed Problems Problem Intermittent FeedProblem Multifeed feeds doubles or skewing Problem No PrintProblem Address Printing is not Sharp Problem Grey or Light Print-Black InkProblem Address Smudging Problem Unwanted Bolding Problem Skewed PrintProblem Addresses Walking Problem Motor Turning but no Feed Roller Move Ment Interface Problems Motor Problems Other ProblemsProblem No Communications Printer Does Not Respond Problem Out of MemoryProblem Paper Out or Paper Jam Troubleshooting Your Printer AppendixA Printer Menus Using the Control PanelThis Button Does This Using the Menus EnterPrinter Menus Using the Main Menu Main Menu Menu Options Distance from Left/Distance to Right Address LayoutDistance to Right Distance from Top Line SpacingLetter Print QualityExecutive DraftFont Selection Digit On/Off BarcodeLocation Bar WidthGet Addresses Address RecoveryClear Memory Load Job SettingsClear Counter SaveFirst Image Overlay Conveyor TimeImage Overlay Clear OverlayReset Ink Counter Purge Print HeadUsing the Setup Menu Setup Menu Menu Options Stop On Feed Err Error Using the Setup MenuFeeder Signal Lines Per Address Signal Polarity Active On/Active OffOn/Quick Off Line TerminationHex Dump Mode MSB Inch / Millimeter Symbol SetLanguage Menu LanguagesPostal Bundle Brk Break Enable/Disable Break Transport SpeedBreak Char Count Postal Bundle Brk BreakBreak Character Pause TimePeriodic Purge Pre-PurgePurge at Start Purge IntervalStream Feed Feed GapSelectable Gap ROM RevisionPrint Head Size Adjust Print Using the Service MenuHead 2 up down Head 3 up down Head 5 up down Head 6 up down Head 3 is now correctly aligned Head 2 misaligned horizontally Heads now aligned horizontally Bank a to Sensor/Bank B to Sensor Test System Test DisplayPrinter Menus AppendixB Equipment Specifications SpeciﬁcationsDownloadable Fonts Print Modes/Print ResolutionResident Fonts User-Definable ParametersNoise Level Printhead/InkJet CartridgesEnvironmental Limits Recommended UsageMedia Sizes Material SpecificationsApproved Media Material NotesName Style Dimensions Inch Dimensions Metric Height x Width Table of Envelope SizesAppendixC Glossary Draft quality Embedded printer commandsDouble feeding DriversInterface cable Interface connectorInternal test address message Internal fontsPoint size PCL commandsPower socket PortSubdirectory Universal Serial Bus USBIndex Index Index Index Index Page