Pitney Bowes DA950 manual Troubleshooting Your Printer

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Chapter 6

Troubleshooting Your Printer

This chapter lists some common printer problems and offers suggestions on how to fix them.

In this chapter:

Problems and Solutions	6-2
Feed Problems	6-2
Print Quality Problems	6-3
Interface Problems	6-6
Motor Problems	6-6
Other Problems	6-6

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Contents Page FCC Compliance Contents Chapter Using the DA950 with Your Computer Chapter Troubleshooting Your Printer Appendix B DA950 Specifications Chapter Overview Welcome to the DA950 Printer Using This GuideSystem Requirements TroubleshootingAppendix A-Using the Control Panel Menus Appendix B-SpecificationsBefore You Contact Pitney Bowes Getting Help Ordering SuppliesWorld Wide Web Phone SupportImportant Safety Notes Overview Printer Parts and Locations Printer Parts and Locations Feeder Parts and Locations Feeder Parts and Locations Setting Up Your DA950 Printer Choosing a Location SetupAssembling the Printer Install the Feeder Install the Shock Install the Feed Ramp Install the Side GuidesSetup Parallel Cable Connecting the Parallel Cable or USB CableAssembling PrinterConnect the Power Cord and Turn on Install the Print Cartridges Install the Bulk Ink Assembly OptionalPrinter Basics Set the Separator Gap Setting Up a JobBasics Tips for Setting the Separators Setting the Proper Feed GapCenter the Feed Ramp under the Material Set the Feed Ramp Length Set the Feed AnglePosition the Side Guides Load Material Adjust the Media Thickness Knob Print a Test Piece Output StackerSet the Print Head Position Adjust the Takeaway Roller Tension Basics Using the DA950 with Your Computer Installing the Printer Driver Using the Printer with Your ComputerSelecting DA950 Printer From Windows Application About Envelope Designer Plus Making DA950 Default Print DriverAccessing the Print Driver General Tab Paper Size Printing PreferencesPaper Tab Orientation Feautures Tab Feed DelayPrinting Preferences Memory Overlay Print QualityLetter 300 dpi Draft 200 dpi Pause on Package Break Advanced TabPause on Tray Break Printer Maintenance Removing Old Print Cartridges Printer MaintenanceReplacing Print Cartridges Installing New Print Cartridges Removing the Old Bulk Ink Cartridges Installing New Bulk Ink Cartridges Prolonging Life Print Cartridges Preventive Maintenance Cleaning Print Quality ProblemsCleaning the Sensor Cleaning Exit Idler Entry Rollers Cleaning the Wipers Transport Belts Floor Assembly Troubleshooting Your Printer Problem Intermittent Feed Troubleshooting Your PrinterFeed Problems Problems and SolutionsProblem No Print Problem Multifeed feeds doubles or skewingProblem Address Smudging Problem Grey or Light Print-Black InkProblem Address Printing is not Sharp Problem Addresses Walking Problem Skewed PrintProblem Unwanted Bolding Problem Out of Memory Interface Problems Motor Problems Other ProblemsProblem No Communications Printer Does Not Respond Problem Motor Turning but no Feed Roller Move MentProblem Paper Out or Paper Jam Troubleshooting Your Printer AppendixA This Button Does This Using the Control PanelPrinter Menus Enter Using the MenusPrinter Menus Using the Main Menu Main Menu Menu Options Distance to Right Address LayoutDistance from Left/Distance to Right Line Spacing Distance from TopDraft Print QualityExecutive LetterFont Selection Bar Width BarcodeLocation Digit On/OffClear Memory Address RecoveryGet Addresses Save Job SettingsClear Counter LoadClear Overlay Conveyor TimeImage Overlay First Image OverlayPurge Print Head Reset Ink CounterUsing the Setup Menu Setup Menu Menu Options Feeder Signal Using the Setup MenuStop On Feed Err Error Line Termination Signal Polarity Active On/Active OffOn/Quick Off Lines Per AddressHex Dump Mode MSB Menu Languages Symbol SetLanguage Inch / MillimeterTransport Speed Postal Bundle Brk Break Enable/Disable BreakPause Time Postal Bundle Brk BreakBreak Character Break Char CountPurge Interval Pre-PurgePurge at Start Periodic PurgeROM Revision Feed GapSelectable Gap Stream FeedPrint Head Size Head 2 up down Head 3 up down Head 5 up down Head 6 up down Using the Service MenuAdjust Print Head 3 is now correctly aligned Head 2 misaligned horizontally Heads now aligned horizontally Bank a to Sensor/Bank B to Sensor Test Display Test SystemPrinter Menus AppendixB Speciﬁcations Equipment SpecificationsUser-Definable Parameters Print Modes/Print ResolutionResident Fonts Downloadable FontsRecommended Usage Printhead/InkJet CartridgesEnvironmental Limits Noise LevelMaterial Notes Material SpecificationsApproved Media Media SizesTable of Envelope Sizes Name Style Dimensions Inch Dimensions Metric Height x WidthAppendixC Glossary Drivers Embedded printer commandsDouble feeding Draft qualityInternal fonts Interface connectorInternal test address message Interface cablePort PCL commandsPower socket Point sizeUniversal Serial Bus USB SubdirectoryIndex Index Index Index Index Page