Pitney Bowes DA950 manual Problem Multifeed feeds doubles or skewing, Problem No Print

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Troubleshooting Your Printer

Print Quality Problems

Problem	Multifeed (feeds doubles) or skewing
Reason:	Separator (H-block) not set correctly. Also
	ramp set incorrectly.
Solution:	Adjust H-block to thickness of material. See
	page 3-3.
	Check feed ramp position. See page 3-4.
Reason:	Media thickness knob set too thick.
Solution:	Reduce setting. See page 3-8.
Reason:	Media out of specification.
Solution:	Refer to Appendix B - Specifications.
Reason:	Media sticking together.
Solution:	Fan media before loading.

Problem	No Print
Reason:	Ink cartridge problem.
Solution:	Purge ink cartridge (see page A-
	25).
	Clean cartridge jets with soft cotton
	Clean cartridge jets with soft cotton
	cloth and water (in the direction
	shown).
	Change to a new cartridge(s).
	Change to a new cartridge(s).

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Contents Page FCC Compliance Contents Chapter Using the DA950 with Your Computer Chapter Troubleshooting Your Printer Appendix B DA950 Specifications Chapter Overview Welcome to the DA950 Printer Using This GuideAppendix A-Using the Control Panel Menus TroubleshootingAppendix B-Specifications System RequirementsWorld Wide Web Getting Help Ordering SuppliesPhone Support Before You Contact Pitney BowesImportant Safety Notes Overview Printer Parts and Locations Printer Parts and Locations Feeder Parts and Locations Feeder Parts and Locations Setting Up Your DA950 Printer Choosing a Location SetupAssembling the Printer Install the Feeder Install the Shock Install the Feed Ramp Install the Side GuidesSetup Assembling Connecting the Parallel Cable or USB CablePrinter Parallel CableConnect the Power Cord and Turn on Install the Print Cartridges Install the Bulk Ink Assembly OptionalPrinter Basics Basics Setting Up a JobSet the Separator Gap Tips for Setting the Separators Setting the Proper Feed GapCenter the Feed Ramp under the Material Set the Feed Ramp Length Set the Feed AnglePosition the Side Guides Load Material Adjust the Media Thickness Knob Print a Test Piece Output StackerSet the Print Head Position Adjust the Takeaway Roller Tension Basics Using the DA950 with Your Computer Installing the Printer Driver Using the Printer with Your ComputerSelecting DA950 Printer From Windows Application Accessing the Print Driver Making DA950 Default Print DriverAbout Envelope Designer Plus General Tab Paper Tab Printing PreferencesPaper Size Orientation Printing Preferences Feed DelayFeautures Tab Letter 300 dpi Draft 200 dpi Print QualityMemory Overlay Pause on Tray Break Advanced TabPause on Package Break Printer Maintenance Replacing Print Cartridges Printer MaintenanceRemoving Old Print Cartridges Installing New Print Cartridges Removing the Old Bulk Ink Cartridges Installing New Bulk Ink Cartridges Prolonging Life Print Cartridges Preventive Maintenance Cleaning Print Quality ProblemsCleaning the Sensor Cleaning Exit Idler Entry Rollers Cleaning the Wipers Transport Belts Floor Assembly Troubleshooting Your Printer Feed Problems Troubleshooting Your PrinterProblems and Solutions Problem Intermittent FeedProblem No Print Problem Multifeed feeds doubles or skewingProblem Address Printing is not Sharp Problem Grey or Light Print-Black InkProblem Address Smudging Problem Unwanted Bolding Problem Skewed PrintProblem Addresses Walking Problem No Communications Printer Does Not Respond Interface Problems Motor Problems Other ProblemsProblem Motor Turning but no Feed Roller Move Ment Problem Out of MemoryProblem Paper Out or Paper Jam Troubleshooting Your Printer AppendixA Printer Menus Using the Control PanelThis Button Does This Enter Using the MenusPrinter Menus Using the Main Menu Main Menu Menu Options Distance from Left/Distance to Right Address LayoutDistance to Right Line Spacing Distance from TopExecutive Print QualityLetter DraftFont Selection Location BarcodeDigit On/Off Bar WidthGet Addresses Address RecoveryClear Memory Clear Counter Job SettingsLoad SaveImage Overlay Conveyor TimeFirst Image Overlay Clear OverlayPurge Print Head Reset Ink CounterUsing the Setup Menu Setup Menu Menu Options Stop On Feed Err Error Using the Setup MenuFeeder Signal On/Quick Off Signal Polarity Active On/Active OffLines Per Address Line TerminationHex Dump Mode MSB Language Symbol SetInch / Millimeter Menu LanguagesTransport Speed Postal Bundle Brk Break Enable/Disable BreakBreak Character Postal Bundle Brk BreakBreak Char Count Pause TimePurge at Start Pre-PurgePeriodic Purge Purge IntervalSelectable Gap Feed GapStream Feed ROM RevisionPrint Head Size Adjust Print Using the Service MenuHead 2 up down Head 3 up down Head 5 up down Head 6 up down Head 3 is now correctly aligned Head 2 misaligned horizontally Heads now aligned horizontally Bank a to Sensor/Bank B to Sensor Test Display Test SystemPrinter Menus AppendixB Speciﬁcations Equipment SpecificationsResident Fonts Print Modes/Print ResolutionDownloadable Fonts User-Definable ParametersEnvironmental Limits Printhead/InkJet CartridgesNoise Level Recommended UsageApproved Media Material SpecificationsMedia Sizes Material NotesTable of Envelope Sizes Name Style Dimensions Inch Dimensions Metric Height x WidthAppendixC Glossary Double feeding Embedded printer commandsDraft quality DriversInternal test address message Interface connectorInterface cable Internal fontsPower socket PCL commandsPoint size PortUniversal Serial Bus USB SubdirectoryIndex Index Index Index Index Page