Pitney Bowes DA950 manual Troubleshooting Your Printer, Feed Problems, Problems and Solutions

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Troubleshooting Your Printer

Problems and Solutions

Before calling Pitney Bowes or your Local Representative, look for your problem below. If you can solve the problem yourself, you will be able to resume printing sooner.

Feed Problems

Problem	Intermittent Feed
Reason:	Feed Ramp not used.
Solution:	The feed ramp adds a gentle slope to the
	stack and helps feeding. If you're using the
	ramp, check the H-Block gap for proper
	separation. Also make sure the feed ramp is
	centred under the material. See pages 3-2,
	3-3, and 3-4.
Reason:	Dirty feed rollers.
Solution:	Clean the feed roller with alcohol. DO NOT
	use any other solvents or detergents. They
	could damage the feed rollers.
Reason:	Paper dust present (yellow or white resi-
	due), blocking feed sensor.
Solution:	Clean sensor with compressed air (see
	page 5-3).
Reason:	Too much material in feeder (too heavy).
	Weight of stack must be 18lbs. or less.
Solution:	Remove some material from stack.
Reason:	Media out of specification.
Solution:	Refer to Appendix B - Specifications.
Reason:	Media sticking together.
Solution:	Fan media before loading.

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Contents Page FCC Compliance Contents Chapter Using the DA950 with Your Computer Chapter Troubleshooting Your Printer Appendix B DA950 Specifications Chapter Welcome to the DA950 Printer Using This Guide OverviewTroubleshooting Appendix A-Using the Control Panel MenusAppendix B-Specifications System RequirementsGetting Help Ordering Supplies World Wide WebPhone Support Before You Contact Pitney BowesImportant Safety Notes Overview Printer Parts and Locations Printer Parts and Locations Feeder Parts and Locations Feeder Parts and Locations Setting Up Your DA950 Printer Setup Choosing a LocationAssembling the Printer Install the Feeder Install the Shock Install the Side Guides Install the Feed RampSetup Connecting the Parallel Cable or USB Cable AssemblingPrinter Parallel CableConnect the Power Cord and Turn on Install the Bulk Ink Assembly Optional Install the Print CartridgesPrinter Basics Setting Up a Job BasicsSet the Separator Gap Setting the Proper Feed Gap Tips for Setting the SeparatorsCenter the Feed Ramp under the Material Set the Feed Angle Set the Feed Ramp LengthPosition the Side Guides Load Material Adjust the Media Thickness Knob Output Stacker Print a Test PieceSet the Print Head Position Adjust the Takeaway Roller Tension Basics Using the DA950 with Your Computer Using the Printer with Your Computer Installing the Printer DriverSelecting DA950 Printer From Windows Application Making DA950 Default Print Driver Accessing the Print DriverAbout Envelope Designer Plus General Tab Printing Preferences Paper TabPaper Size Orientation Feed Delay Printing PreferencesFeautures Tab Print Quality Letter 300 dpi Draft 200 dpiMemory Overlay Advanced Tab Pause on Tray BreakPause on Package Break Printer Maintenance Printer Maintenance Replacing Print CartridgesRemoving Old Print Cartridges Installing New Print Cartridges Removing the Old Bulk Ink Cartridges Installing New Bulk Ink Cartridges Prolonging Life Print Cartridges Cleaning Print Quality Problems Preventive MaintenanceCleaning the Sensor Cleaning Exit Idler Entry Rollers Cleaning the Wipers Transport Belts Floor Assembly Troubleshooting Your Printer Troubleshooting Your Printer Feed ProblemsProblems and Solutions Problem Intermittent FeedProblem Multifeed feeds doubles or skewing Problem No PrintProblem Grey or Light Print-Black Ink Problem Address Printing is not SharpProblem Address Smudging Problem Skewed Print Problem Unwanted BoldingProblem Addresses Walking Interface Problems Motor Problems Other Problems Problem No Communications Printer Does Not RespondProblem Motor Turning but no Feed Roller Move Ment Problem Out of MemoryProblem Paper Out or Paper Jam Troubleshooting Your Printer AppendixA Using the Control Panel Printer MenusThis Button Does This Using the Menus EnterPrinter Menus Using the Main Menu Main Menu Menu Options Address Layout Distance from Left/Distance to RightDistance to Right Distance from Top Line SpacingPrint Quality ExecutiveLetter DraftFont Selection Barcode LocationDigit On/Off Bar WidthAddress Recovery Get AddressesClear Memory Job Settings Clear CounterLoad SaveConveyor Time Image OverlayFirst Image Overlay Clear OverlayReset Ink Counter Purge Print HeadUsing the Setup Menu Setup Menu Menu Options Using the Setup Menu Stop On Feed Err ErrorFeeder Signal Signal Polarity Active On/Active Off On/Quick OffLines Per Address Line TerminationHex Dump Mode MSB Symbol Set LanguageInch / Millimeter Menu LanguagesPostal Bundle Brk Break Enable/Disable Break Transport SpeedPostal Bundle Brk Break Break CharacterBreak Char Count Pause TimePre-Purge Purge at StartPeriodic Purge Purge IntervalFeed Gap Selectable GapStream Feed ROM RevisionPrint Head Size Using the Service Menu Adjust PrintHead 2 up down Head 3 up down Head 5 up down Head 6 up down Head 3 is now correctly aligned Head 2 misaligned horizontally Heads now aligned horizontally Bank a to Sensor/Bank B to Sensor Test System Test DisplayPrinter Menus AppendixB Equipment Specifications SpeciﬁcationsPrint Modes/Print Resolution Resident FontsDownloadable Fonts User-Definable ParametersPrinthead/InkJet Cartridges Environmental LimitsNoise Level Recommended UsageMaterial Specifications Approved MediaMedia Sizes Material NotesName Style Dimensions Inch Dimensions Metric Height x Width Table of Envelope SizesAppendixC Glossary Embedded printer commands Double feedingDraft quality DriversInterface connector Internal test address messageInterface cable Internal fontsPCL commands Power socketPoint size PortSubdirectory Universal Serial Bus USBIndex Index Index Index Index Page