Chapter 5 Troubleshooting
If there is any error message displayed on the LCD screen, please record the message first; do not press [OK] immediately. Please follow the instructions below for troubleshooting.
※Notice: After you press [OK] in the error message dialogue, the printer will reset and the error message may be erased after “Reset”.
5-1 Error Message and Solution
zThe Error Message shown on the Computer Monitor and the possible Solutions
The Error | Possible Causes | Solutions | |||
Message | |||||
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| Check the power cord | ||
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| 1. Check if the power cord is properly connected to the | ||
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| 1. The power switch is in off position | power outlet, and make sure the power switch is | ||
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| turned ON. | |||
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| 2. The power cord is not connected to | |||
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| 2. If the power is ON and all functions are normal, then | |||
Printer is | the power outlet | the status light will display solid green. | |||
3. The USB cable is not connected to | |||||
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| a PC or to the card printer. | Check USB Cable | ||
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| 1. Check if the USB cable is properly connected to a PC. | ||
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| 2. Please check if the USB cable is properly connected to | ||
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| the printer. | ||
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| Please follow the instruction from the HiTi Card Printer | ||
Printer doesn’t exist | The driver has not been installed. | User Manual to install the driver. | |||
You can download the latest driver from the HiTi | |||||
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| website: | ||
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| 1. Please check if the Card Input Hopper is empty. | ||
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| .Please check if the thickness of the card in the Card | ||
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| Input Hopper matches the selected card thickness. | ||
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| 3. Please whether the weight is placed on the cards or not. | ||
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| 4. Please make sure the cards are not sticking to each | ||
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| other. | ||
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| If you still can not resolve the problem, please refer to the | ||
Card out or feeding | There are no cards in the Card Input | following procedures: | |||
Hopper or an error occurs during the |
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error | 1. If the error message appears after you place the cards | ||||
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| feeding process. | with printed back side into the Card Input Hopper, | ||
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| then please switch CARD OUT SNR to [DISABLE] | ||
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| through the LCD display. | ||
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| 2. The error occurs after feeding a card, | ||
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| z If you use a magnetic stripe card, please confirm | ||
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| whether the card direction is correct. | ||
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| z If you use | ||
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| printed back side, please switch the ADF | ||
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| SENSOR to SENSOR2 through LCD display. | ||
Card mismatch | The card size is not correct. | Please insert the standard | |||
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| 38 | |||