Hi-Touch Imaging Technologies CS-320, CS-310 manual Error Message Possible Causes Solutions

Thermal print head overheat

1.	The printer will detect the printing
	temperature automatically. When the
	temperature is overheated, the printer
	will stop printing temporarily and
	cool the temperature down. The card
	printer will continue until the	1. Please wait a while until the thermal printing head
	temperature will be below 60 ℃.	cools down, and the printer will restart automatically.
2.	When you continue printing more	2. Please use the card printer in an indoor environment
	than 5 to 10 pages, the temperature	with air conditioning.
	might be higher so that the printer
	must cool down its temperature.
3.	This message also occurs when the
	temperature is overheated in the
	operating environment.

When an internal error occurs, an error message will display this error on the LCD display. The error messages and their solutions are listed below:

zThe Error Message is displayed on the LCD Display and on the Solutions

The Error Message	Possible Causes		Solutions
		1.	Please check if there is any card in the Card Input
			Hopper;
		2.	Please check if the selected thickness of the card
		matches the card.
		3.	Verify the weight used.
		4.	Please make sure the cards are not sticking to each
			other.
		If you still can not solve this problem, please refer to
CARD OUT	There is no card in the Card Input		the following procedures:
		1. If this error message appears after you place the
	Hopper.		cards with printed back side into the Card Input
			Hopper, please switch CARD OUT SNR to
			[DISABLE] through the LCD display.
		2.	The error occurs after feeding a card,
			z If you are printing a magnetic stripe card,
			please confirm that the card feeding direction
			is correct.
			z If you use double-magnetic cards or the card
			with printed back side, please switch ADF
			SENSOR to SENSOR2 through LCD display.
CARD MISMATCH	The card size is not correct.	Please insert the standard CR-80 cards.
		1.	Please replace it with a new ribbon.
		2.	Please follow the instructions from the LCD
		display to switch the ribbon sensors (Please refer to
RIBBON OUT	The ribbon has been used up.	Chapter section 2, the description of RIBBON 1)
		If the error message still occurs, please contact your
		nearest HiTi distributor or HiTi customer service
		center. Website:http://hi-ti.com
RIBBON MISSING	The card printer does not detect the	1.	Please check if the ribbon is present.
		2.	Please make sure the ribbon is in the proper
	ribbon.		position. If you are not sure, please remove and
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